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Home Cinema Center

How would you rate Home Cinema Center?
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Texas
1 review
0 helpful votes
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Beautiful Furniture
January 20, 2019

I love the dining table set and shopped it through many sites and found the one here at homecinemacenter to be the most reasonable and best package deal. I previously ordered a large white entertainment center from you and I love it and get many compliments on it. It is a beautiful and sturdy piece.

Date of experience: January 18, 2019
Switzerland
1 review
0 helpful votes
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Customer Service was A+
September 20, 2018

The product looked the same as the picture, the feel of the fabric was very thick and luxurious. The sectional looks wonderful in my house. Home Cinema Center delivery was quick. Customer Service was responsive to every question. Will definitely order with them again.

Date of experience: September 18, 2018
Austria
2 reviews
7 helpful votes
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Super fast Delivery
December 5, 2019

I'd recommend HomeCinemaCenter to anyone. I ordered a kitchen table from them for about 50% off the MSRP. I was very excited to get it. The delivery was super fast and the
Product looked great - well worth the money spent! I thank you!

Date of experience: December 4, 2019
Slovakia
1 review
1 helpful vote
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This was my first time ordering furniture online and HomeCinemaCenter made it such a good experience I will be ordering more from them in the near future. I highly recommend this company to anyone who is looking to do their buying online.

Even the delivery was exceptional. Great service all the way around couldn't have gone any smoother.

Thank you HCC for such a great buying experience.

Date of experience: March 12, 2018
New York
1 review
0 helpful votes
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Great Purchase
June 26, 2019

I am so happy with my purchase from HomeCinemaCenter. My wall unit came in in record time. The men who delivered my order to me were great! They brought my order into
My home very carefully and set it up in record time. They were very nice and very courteous. I will definitely order again from this company when the opportunity arises.

Date of experience: June 24, 2019
Netherlands
1 review
5 helpful votes
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Very Pleased
July 25, 2020

We placed our order for an extra large recliner set for our remodeled family room... got free shipping... and the item was delivered to our home just 7 days later! It was beautifully packaged and was even more impressive than we had hoped for. Thank you HomeCInemaCenter... you have two more very pleased customers who look forward to doing more business with your Company in the future.

Date of experience: July 25, 2020
Virginia
1 review
2 helpful votes
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Home Cinema's service was excellent. My item arrived sooner than I expected. Very surprised! Would order again, and again. Very pleased with the item as well.

It was just what I expected and priced much better than I could find anywhere else.

Date of experience: October 8, 2012
North Carolina
1 review
2 helpful votes
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Initially I felt comfortable with ordering from this site. I should have done more checking on ratings with this company. I have not as of yet received item ordered. When I called to inquire about the item I was told to check with the shipper. As if Home Cinema Center has washed their hands of it. Doesn't give a buyer much confidence in the validity of this company. Not only was the CUSTOMER SERVICE agent inept in answering my questions he was also rude and hung up on me. BEWARE BEFORE ordering. Chances are if you can find an item on this site there are probably a dozen or more sites selling the same item who are far more deserving of the order. Customer service is everything!

Date of experience: May 22, 2012
Netherlands
1 review
2 helpful votes
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Very Satisified
July 9, 2018

I am extremely satisfied with the model I chose, after considering many different sets. The finish and design is vintage and can merely match with anything. The structure
Of the drawers was all dovetail and is very sturdy, as well as the queen panel. I appreciate the detailed emails with updates on the status of shipment. Product was just as advertised. I am Very satisfied.

Date of experience: July 9, 2018
Kentucky
1 review
0 helpful votes
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Just wanted to thank you for the wonderful service we received from your company. We had a sectional couch delivered and your delivery people were very courteous and professional. Thank you again. We love our new couch

Date of experience: September 2, 2017
Netherlands
1 review
1 helpful vote
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Super Comfortable
June 4, 2020

Order from HomeCinemaCenter was delivered much faster than anticipate. Delivery guys were super nice and efficient. In and out in five minutes. And I love the piece that I bought - looks fabulous in my living room. The sectional filled the room right up and is super comfortable!

Date of experience: June 4, 2020
South Carolina
2 reviews
4 helpful votes
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Would highly recommend!
October 11, 2016

The Sectionals HCC sells are very nice and true to written about them. Colors are very accurate, and materials are extremely comfortable.

Customer Service staff is verify helpful. And even with shipping and still cheaper to buy from HCC than any less original furniture in my local town. Despite one small shipping hiccups I had with my order quickly. I still go back and plan to furnish the rest of my house soon. Would highly recommend!

Date of experience: October 10, 2016
Costa Rica
1 review
0 helpful votes
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Best Experience
April 7, 2019

I purchased a executive desk, lateral file, and wall of bookshelves from HomeCInemaCenter and I had the best experience. The quality and price were exceptional, the pre delivery communication was excellent... not excessive, but I always knew where we were in the process. And the delivery and installation was done by highly professional installers. The hardware for the desk was missing, and they got it to me pronto. When I had difficulty with the screws, which I thought were too short (turns out they weren't), they sent me longer ones, which I feel are more secure. I have found HomeCinemaCenter excellent on every level and highly recommend them.

Date of experience: April 7, 2019
New York
1 review
4 helpful votes
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Love the desk but came with a dent in the center as well as a broken drawer. Company is terrible to work with and I ended up with a defective desk. They have one man answer the phone and he is extremely rude and lies in order to not have to fix any problems.

Date of experience: August 7, 2014
France
1 review
1 helpful vote
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Perfect Delivery!
February 5, 2018

I Ordered a large 4 piece tv stand with a fireplace. The box had a little damage, so before I opened the box I called them. They had amazing customer service. They explained what to do, if the product was damaged. The product wasn't damaged, and was exactly has shown on the site.

Over all had a pleasant experience with this company and would order again. The delivery company was excellent as well and set everything up in my room. Thanks!

Date of experience: February 4, 2018
Virginia
1 review
1 helpful vote
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Horrible customer service and really rude. They're selling items they don't actually have. I bought a set and all I got was an email saying the sale was made and is being processed. Three days later I called wanting to know the status of my item and they said they'd get in touch with me about it. 7 days later... no contact. Two days after that I called them and they said: "tomorrow we'll let you know." Tomorrow came and they didn't contact me. So I called them again and this time they said, "you don't need to call again we have you on a list." After being put on hold I was told my item was on backorder for two months. I canceled. This company shows you really low prices but can't deliver it in a reasonable amount of time and doesn't even give you a status.

Date of experience: October 7, 2020
Florida
1 review
6 helpful votes
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I was very pleased with my purchase on Home Cinema Center and would highly recommend. I bought a Catnapper sectionalnot a small item. Home Cinema beat my local department stores price by $400, and delivered the sectional in just two weeks. The local guys wanted 3-4 months. That made up my mind immediately

After the purchase was made I was called with questions regarding shipment and then received calls from the shipping company which delivered without incident.

Home Cinema Center has a new customer for life. Great job across the board.

Date of experience: August 25, 2016
North Carolina
1 review
1 helpful vote
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Knowledgeable Sales Staff
July 10, 2023

Thank you for helping me to combine my purchase on a bread finance plan and my credit card. The rep was very knowledgeable on how to do this. I tried a couple of stores on this purchase and wasn't successful because the rep didn't know how to complete a split transaction. HCC was great with helping me. Delivery was quick and I could not be more happy. Beautiful furniture too. :)

Date of experience: July 10, 2023
Netherlands
1 review
0 helpful votes
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My experience with ordering my dining room set to the delivery of my dining room set was beyond exceptional! Everything went along without a hitch! E-mails were answered within hours, open communication with clear direction! The delivery team was very professional with meticulous precision! Every personI connected with through out the process were knowledgeable, caring and professional!

I would recommend them to family and friends! Thank you for a great transaction. Looking forward to our next room makeover project!

Date of experience: April 24, 2021
Florida
1 review
7 helpful votes
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I wish I would have read the reviews before ordering a $1,400 chair from this place. As mentioned by other customers 20 times below Mark the only person that seems to work there has to be the rudest person in retail. The guy needs to find a profession where he doesn't have to talk to people. If anybody knows if he is the owner or who the owner is please post it as they need to know this guy is costing them business. Anything on their website can be bought from 20 other websites and if I were you I would.

Date of experience: July 21, 2017

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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