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Home Cinema Center

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France
1 review
0 helpful votes
Follow fay d.
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We had a little trepidation about purchasing a complete room of furniture online, but really happy we ordered from HomeCinemaCenter.com We got a much better price, and the delivery and installation service could not have been better or more professional. Everything was uncrated and assembled perfectly, all packing material removed, and all we had to do was point to where everything went. Thank you, Amanda for a beautiful Living Room set!

Date of experience: August 28, 2019
Austria
1 review
1 helpful vote
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Very Comfortable
December 27, 2019

After much searching, I found this Jackson furniture couch at homecinemacenter and debated on whether or not to get it without actually getting to sit on it. After much deliberation, we decided to order it and so far our loving it. The fabric is much better than I anticipated it being. I love to clean lines and how plush the cushions are. The entire family is enjoying it very much.

Date of experience: December 26, 2019
Netherlands
1 review
0 helpful votes
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Great Delivery
September 10, 2018

Delivery of Parker house Sectional from HomeCinemaCenter.com was very fast! It looks amazing and much better than it did online! The color and type of fabric are exactly what I was hoping for! Its microfiber but looks like leather. Sp perfect for the kids. Delivery crew even brought this inside my house for me. Excellent purchase

Date of experience: September 10, 2018
Norway
1 review
0 helpful votes
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I ordered a master bedroom set in February after seeing it at a retail store - I saved at least 40%. Due to supply chain disruption and transportation delays, the set arrived at my home earlier than I was hoping, and I was kept well-informed by Cassie in the Customer Service Department.

I love my new bedroom set. Great product for a great price with service to back it up.

Date of experience: April 26, 2022
South Carolina
1 review
2 helpful votes
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Fast Shipping Service
November 24, 2023
Updated review

I did a lot of searching for the perfect couch. And I mean, every day for about a month after I moved in. I wasn't explicitly looking for the perfect cloud couch dupe, but I definitely found it with the Jackson Posh Sectional. The material is soft, the down inside the cushions stays plush and it just looks much higher end than the price tag gives off.

It arrived with a big stain on the outside of one of the corner pieces and because I didn't keep the packaging, not much could be done, understandably so. To do the best they could, they offered a discount to what we paid and I was happy with that. Lisa, the customer service rep, was quick with her responses and informative throughout the process. I'm thrilled with the purchase.

Date of experience: November 23, 2023

Fast Shipping Service
November 23, 2023
Previous review

I did a lot of searching for the perfect couch. And I mean, every day for about a month after I moved in. I wasn't explicitly looking for the perfect cloud couch dupe, but I definitely found it with the Jackson Posh Sectional. The material is soft, the down inside the cushions stays plush and it just looks much higher end than the price tag gives off.

It arrived with a big stain on the outside of one of the corner pieces and because I didn't keep the packaging, not much could be done, understandably so. To do the best they could, they offered a discount to what we paid and I was happy with that. Lisa, the customer service rep, was quick with her responses and informative throughout the process. I'm thrilled with the purchase.

Date of experience: November 23, 2023
Minnesota
1 review
3 helpful votes
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Defective furniture!
August 27, 2019

Ordered two Coaster ******* Deluxe Recliners for $632.14; came defective. The company gave us the runaround, first with who to contact, and then said they would not stand behind the problem with the arm seam separation and told us to contact a furniture medic to repair the chair. Fortunately our credit card company helped us with this dispute but it took 5 months with numerous emails and pictures of the defective chair before the issue was resolved.

Date of experience: August 27, 2019
France
1 review
1 helpful vote
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5 Stars
August 10, 2018

This site has amazing deals on bedroom sets and some of the best I have found online. I have ordered 2 sets and they came in beautiful. Order arrived in faster than expected. Customer service has been wonderful with all of my questions about shippng to product details.

5 Stars all the way!

Date of experience: August 9, 2018
Canada
1 review
0 helpful votes
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Extremely Satisified
October 5, 2019

I had been looking for a storage bed a number of different places. Saw the one at HomeCinemaCenter and liked the look and price. Ordered the set and they kept me informed of every step. The delivery was free and the set up with assembly was done very professionally. Extremely well satisfied.

Date of experience: October 5, 2019
Netherlands
0 reviews
0 helpful votes
Follow Jamie H.
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I want to take this opportunity to send a BIG THANK YOU to Amanda. She made our furniture shopping experience awesome. Her expert knowledge was evident and she made us feel comfortable when speaking to each furniture piece.

She helped us pick the right furniture for the right rooms. Amanda continued following up until delivery day. We are now all set, and we can't be happier with our furniture. Thanks again HCC, and we will reach out for more furniture very soon.

Date of experience: January 22, 2022
Netherlands
1 review
1 helpful vote
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From answering questions before I ordered to the delivery and setup this was an easy and pleasant process. After hearing in the news about issues concerning delays in production I was a bit reluctant however my experience was nothing like that. Delivery was very quick and everything was right on point.

The pricing was fair, the bedroom set is excellent, the delivery was seamless and the customer service has been second to none. I will definitely be ordering from HCC again.

Date of experience: December 30, 2021
Switzerland
1 review
0 helpful votes
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Quick Delivery
September 4, 2018

The sofa set color looked exactly the same as the picture, the feel of the fabric was great and it looks wonderful in my house. HomeCinemaCenter delivery was quick. Will definitely purchase thru them again.

Date of experience: September 3, 2018
Texas
1 review
0 helpful votes
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Love It
September 11, 2019

I am in love with my catnapper sofa set I purchased from HomeCinemaCenter! It took about 2 weeks to get here and it was worth the wait. The color is perfect and it fits so nicely in my living room. It's also very comfortable. The men that delivered it were friendly and efficient. I'll definitely be purchasing furniture from here again!

Date of experience: September 11, 2019
California
2 reviews
1 helpful vote
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Thank you!
January 1, 2017

I am an 80 year old sceptic, and was pleasantly surprised at the prompt service and reliability of the HCC employees! I made a large furniture purchase and was told that it would be delivered in 3 days, I thought that would not happen that it would take at least a week, however hcc was right on in their timing and delivered our purchase in perfect condition! These are folks that sell great products, deliver as promised and best of all they give the most important item of all, Superb Customer Service! Thank you hcc

Date of experience: December 31, 2016
North Carolina
1 review
1 helpful vote
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Love it!
November 27, 2017

I usually do not buy furniture online because you never know what you will get but I just loved this style so I went for it. I am so happy I did because it looks just like the pics online and it is super high quality wood for the price! HCC was great to work with as well, I think I got my order shipped and delivered all in about 8 days. Thank you so much for the superior service and product! I really LOVE my entertainment center :)

Date of experience: November 26, 2017
Alabama
1 review
0 helpful votes
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I must say I never write reviews, but the customer service person that answers the phone is rude, and shouldn't be the person receiving any calls on behalf of this company. I had a purchase of $4800 but I refuse to spend money with any company that handles their customers in that manner. After telling him that his phone manners were horrible, he hung up in my face.

Date of experience: November 3, 2020
Canada
1 review
0 helpful votes
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I am very happy with my bedroom set as well as the great service I received from Amy at homecinemacenter. She was very prompt to respond to my questions and helpful in the delivery process. The delivery guys were great as well, they even brought our furniture up to our bedroom even though we only paid for delivery to the first dry room in our house. Thank you!

Date of experience: February 8, 2019
Netherlands
1 review
0 helpful votes
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I'm so excited for my new couch at purchased at HomeCinemaCenter! This was my first large furniture purchase and this was for sure the best looking one I could find! Thanks for making my choice easy with great customer service and including free shipping!

Date of experience: March 14, 2019
Netherlands
1 review
0 helpful votes
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I was moving into a new place and was looking to do a update on our furniture. I knew what I wanted, but going through an on-line retailer made me a little nervous. The prices were good and they did offer some great financing so i took a risk.

From the moment I called and throughout the process, they were very responsive and actually reached out to me on a several times to ensure i was aware of the status of my order. Lisa was particularly helpful and attentive throughout the process to ensure I had minimal stress. I could not have had a better experience!

Date of experience: June 16, 2022
South Carolina
1 review
1 helpful vote
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Love shopping here
July 1, 2023

After ordering several pieces of furniture of all types I can say - I absolutely love shopping here. It's extremely convenient one stop shopping for all kinds of furniture and more. Shipping is outstanding and I have been very satisfied with the quality of allmy purchases. Customer service dept. has been outstanding with every question and issue!. I will continue to shop here for all of my furniture needs and have recommended this site to all of my friends. Thank you!

Date of experience: July 1, 2023
New York
1 review
2 helpful votes
Follow cathy m.
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The folks at HCC went out of their way to help me with my purchase.
Because I was using money from a grant, I had to send a cashier's check which made it hard to use a coupon code since they expire in only a few days. They held my check until a new code was available and then applied that. They saved me nearly $200 by doing this.

They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.

I also really liked the shipping company they used, Estes. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.
You can't beat their free shipping either. Saved me lots of money and when you are on a limited income, every dollar counts.

Furniture looks very well made.

Thank you HCC for all your help and your great people and great prices.

Date of experience: July 31, 2013

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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