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Home Cinema Center

How would you rate Home Cinema Center?
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New York
1 review
2 helpful votes
Follow cathy m.
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The folks at HCC went out of their way to help me with my purchase.
Because I was using money from a grant, I had to send a cashier's check which made it hard to use a coupon code since they expire in only a few days. They held my check until a new code was available and then applied that. They saved me nearly $200 by doing this.

They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.

I also really liked the shipping company they used, Estes. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.
You can't beat their free shipping either. Saved me lots of money and when you are on a limited income, every dollar counts.

Furniture looks very well made.

Thank you HCC for all your help and your great people and great prices.

Date of experience: July 31, 2013
North Carolina
1 review
0 helpful votes
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I love my bedroom set. It's even prettier in person! It's incredibly luxurious and surpasses my expectations. It's expensive but well worth the money paid. Amanda in customer service was amazing and answered all of my questions. A++

Date of experience: June 3, 2017
Tennessee
1 review
0 helpful votes
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You don't think they have horrible customer service, just call the store and tell the guy answering the phone you have a problem with a online order, I promise he will change you mind about buying from them, they sent me the wrong bed and I'm stuck with it

Date of experience: April 14, 2023
Italy
1 review
2 helpful votes
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My shopping experience has been great with HomeCinemaCenter. This is the third time I've ordered a piece of furniture adding to my new bedroom set. They are the best in pricing and I receive my furniture in a realistic time frame.

Date of experience: March 7, 2019
Netherlands
1 review
1 helpful vote
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I just received my new bedroom set from HomeCinemaCenter and received great customer service from John who was very helpful and willing to help. He gave us great discounts on the product we wanted to buy and we got the best price compared to other places. Thank you John!

Date of experience: June 24, 2020
Czechia
1 review
0 helpful votes
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Great Shopping Experience
March 13, 2023

I am delighted with my purchase and overall buying experience. I bought 8 seaters dining table set. The staff was always available to respond to my questions, even on the weekends. Once I placed my order, I was kept up to date with the progress of my order and delivery. The delivery came within the time frame that I was originally told when placing the order.

Date of experience: March 13, 2023
Florida
1 review
0 helpful votes
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Very Fast Delivery
May 22, 2023

My husband and I wanted a very specific couch and sofa that we feel in love with at a showcase apartment. We searched for two years to find the exact brand and model, which we did, but it was out of my budget. But then I stumbled across homecinemacenter who had the exact same brand. We purchase a sofa and love seat for less that the sofa alone was going to cost. I ordered it on 5/6/2023 on line, was told 4 to 6 weeks, and received it today 5/20/2023 which is only 2 weeks!

The White Glove delivery service completed delivery during the agreed upon schedule,the furniture was in perfect condition and they took all of the packaging with them when they left. Special kudos to Amanda and Jelica for answering numerous questions, processing the order and coordinating with the delivery firm. I would highly recommend HCC to anyone that wants quick delivery and great furniture.

Date of experience: May 22, 2023
New York
3 reviews
0 helpful votes
Follow gina w.
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I've purchased a few things through HCC and have been completely satisfied with the quality, service, and shipping time. I will continue to buy from this store

Great place, and I'm glad I found it online. All arrived on time and in beautiful condition. Very happy with our selection and the quality of the item.

Date of experience: January 22, 2015
New York
1 review
2 helpful votes
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We have been making purchases through HCC for approx. A year now furnishing our entire house. We have been very pleased with the product quality, pricing and speed of delivery.
As time goes on we are placing more and more orders It has been a great experience to shop with them online.

Date of experience: February 3, 2013
Switzerland
1 review
0 helpful votes
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Beautiful furniture
August 1, 2021

Our buffet and hutch was in perfect shape. The delivery guys did a fantastic job. They placed it where we wanted it and were extremely careful.

Amanda from HCC emailed us every step of the way from when it shipped to when it was to be delivered. I highly recommend this business.

Date of experience: July 31, 2021
South Carolina
2 reviews
0 helpful votes
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The products on this site inspire me! I was looking for bed desk combo to redo my daughters room and what I found was so much better. So many options that I never see anyplace else or see much more expensive in a high end store. Love this site

Date of experience: December 19, 2016
Netherlands
1 review
0 helpful votes
Follow Monica M.
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We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout the process.

We received calls and emails from HCC every with important updates to keep us updated on our order, and we really appreciated that! Once it arrived, everything was perfect and nothing was damaged.

Thank you again!

Date of experience: May 13, 2022
South Carolina
2 reviews
0 helpful votes
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I ordered a sofa set and had this delivered in just a week! Customer service as great with taking my order and provided shipping details. The delivery company took off the truck and brought right into my house.

All of my family and freinds are amazed at the quality and deal I got! I will be shopping here to fill up the rest of my house soon!

Date of experience: March 25, 2016
Maryland
1 review
3 helpful votes
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I am going to save my comments for my own review... stay tuned... I did order white glove delivery and when the delivery company called me to set up the delivery they informed me that white glove delivery meant they dump the delivery in one's garage and you can pray for the best. Why would anyone pay for a service that isn't one. If a person could lift and assemble and return if damaged their delivery then why would they need white glove... each time i called the number to home cinema center, the same man would answer in the worst tone I have ever heard. When i asked about my delivery he said that his business was closed. I asked why are you answering and he proceeded to say goodnight and hung up. Seriously... these people need to be ashamed of themselves.

Date of experience: December 30, 2016
Netherlands
1 review
1 helpful vote
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5 Star Service
April 2, 2019

We found the living room set we were looking for at homecinemacenter and got it 400 dollars cheaper than the site we started looking at. Of course free delivery and in-home set up were included as well. Customer service was on point and 5 star purchase!

Date of experience: April 1, 2019
Netherlands
1 review
3 helpful votes
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Perfect
April 11, 2019

I was in the market for a bedroom set and the representative Amanda made the process and decision to purchase from HomeCinemaCenter much easier. She answered all of my questions and gave me a discount code when mine was not working. It allowed me to make the purchase of the set I wanted rather than a cheaper one onanother site. Everything arrived very quickly and looks great. Thank you!

Date of experience: April 10, 2019
Netherlands
1 review
1 helpful vote
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Unbeatable Service
October 9, 2020

I had one of the best experiences with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable. I live in a 3rd floor walk up and the delivery guys delivered my sofa and bedroom set up to the 3rd floor free of charge.

Not only that, but i had asked to remove my previous sofa and put it on the curb and they did it, considering that the old sofa had to be broken into pieces in order to be carried out.

I'm so happy that I chose this company and will definitely buy from them in the future, they got themselves a repeat customer now!

Date of experience: October 8, 2020
Lithuania
1 review
0 helpful votes
Follow Cindy F.
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We recently purchased a new mid-century home and found the perfect dining set from HomeCinemaCenter. Their communication about the ordering/shipping process is top notch and their customer service is very responsive to questions. We love our new dining set - it is stunningly beautiful and and chairs very comfortable. It suits our new home perfectly. The Dining set was worth the time to find, and we will definitely shop with HomeCinemaCenter.com again!

Date of experience: August 28, 2019
New York
1 review
2 helpful votes
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Record delivery time
November 9, 2023

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I finally found it here. It's perfect. The recliner was delivered in amazing time, packed very well, in perfect condition, good quality and at a excellent price.

I would certainly order from HomeCinemaCenter again. Thank you!

Date of experience: November 9, 2023
Ohio
1 review
4 helpful votes
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A total rip off do not buy from these people. I spent $950 here I have no idea if I'll be getting a refund they refuse to communicate which is the entire problem you get no confirmation no communication no customer service nothing do not buy from the scum bags they are rip off artists!

Date of experience: June 1, 2020

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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