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Home Cinema Center

How would you rate Home Cinema Center?
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Switzerland
1 review
0 helpful votes
Follow Brenda J.
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I ordered a leather sofa, chair, and love seat in January. Amanda managed my account and communicated with me with updates and with the delivery company so that I could get my order as soon as possible.

Amanda was exceptionally helpful because of the supply chain issues in the
U.S. at this time, and I know her job was made harder. The furniture arrived very quickly and it is beautiful. Family, extended family, and friends are impressed with the quality of the leather and how comfortable the furniture is.

I recommend buying from this company, and Amanda as the manager of your account. Thank you!

Date of experience: March 17, 2022
Ohio
1 review
5 helpful votes
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Very pleased with our purchase with Kathy from HomeCInemaCenter She really helped to answer all of our questions! Delivery was perfect without a glitch and we love our
new living room set. Since we are not traveling this year, looks like we will be doing another room with HCC soon. I can't wait until the room is ready for furniture. Thank you
For all of your help with my first purchase.

Date of experience: September 4, 2020
South Carolina
1 review
0 helpful votes
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Great Service
June 6, 2023

We were very impressed with the way this company kept in touch with us about our furniture order. Although it only took about 2 weeks from the time we ordered it they kept in regular contact with us about the status of our order. And they were very attentive with our delivery as well.

Our furniture arrived in great shape with no problems. Thanks to Amanda for keeping in regular contact. Would definitely order from them again!

Date of experience: June 6, 2023
California
2 reviews
15 helpful votes
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Very fast shipping
November 10, 2016

Very fast shipping. Took only 5 days to receive. Everyone whom I have dealt with, either by email or on the phone has been extremely pleasant, professional and prompt in their service! I have purchased through them. It has made the process of picking lighting a joy, as there are so many products to choose from. And upon receiving them, they are more lovely in reality then from the on-line photos! The local furniture companies can not even match the prices that HCC offer, so I know that I am also getting great value for the monies I have spent! I really can't express just how amazing it has been to deal with. I have been recommending HCC to all my friends and family. Way to go HCC It is a relief to know that there is such a company on-line, that you feel extremely safe in dealing with!

Date of experience: November 10, 2016
New York
1 review
1 helpful vote
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Highly Recommend
November 13, 2019

I absolutely love my new living room set from HomeCInemaCenter. The fabric is beautiful and it was already assembled. Fits perfectly with oversied seating for people to hang and watch football. The ordering process was clear and simple and arrived as stated. Highly recommend!

Date of experience: November 12, 2019
Sweden
1 review
1 helpful vote
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The Magnolia Manor desk and matching filicing cabinet are excellent quality. They are exactly what I was looking for. They fit perfect in our modern farmhouse home. I love the rustic/chic style.

The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders!

Thank you, HomeCinemaCenter!

Date of experience: March 26, 2021
Netherlands
1 review
2 helpful votes
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This is my third purchase from HomeCInemaCenter and my experiences have all been excellent. So far, I love all my furniture pieces. I found the items that I purchased at another website less, however, the reviews were terrible for these other stores. HomeCinemaCenter delivery service was great.

The furniture was packaged well to prevent damage during transport. And the delivery time as amazing. Everyone else was quoting months. I received all of my orders in less than 2 weeks with HCC.

Thank you!

Date of experience: October 28, 2020
Canada
1 review
1 helpful vote
Follow Nicole R.
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I ordered a sectional from HomeCinemaCenter because I could save a couple hundred dollars and it came with free white glove delivery. Sofas and sectionals don't require much set up but the most valuable thing to me was that I didn't have to try to dispose of the packaging. Also, it was difficult to find my specific sectional anywhere other than a specific chain of furniture stores where I had an unsatisfactory experience. But HomeCinemaCenter had it! It was super easy to order and the company kept me updated through email on every step of the fulfillment and delivery process. I would definitely order from them again.

Date of experience: July 11, 2019
Austria
1 review
1 helpful vote
Follow Susan C.
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Super collection, I got a perfect sofa set for my living room from HomeCinemaCenter. Nice quality and very comfortable.

The sofa set is perfect and is very stylish to fit our decor. Delivery was very quick and delivery people could not have been nicer to work with.

Great discount on the price as well. Thanks

Date of experience: November 16, 2020
California
1 review
0 helpful votes
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I absolutely love HCC!
November 24, 2016

I absolutely love HCC!

Everything I have purchased from them has been great and their customer service is amazing. Shipping time is very fast and usually less than a week for most of my orders.

It's my "go-to" website.

Date of experience: November 24, 2016
Netherlands
1 review
2 helpful votes
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Great Business
November 24, 2020

Ordered a table from HomeCinemaCenter, and was pleased with the level of communication letting me know when to expect the item to ship from the manufacturer. It arrived on time, and in perfect condition. I Highly recommend!

Date of experience: November 24, 2020
France
1 review
1 helpful vote
Follow Briana K.
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Purchased a beautiful bedroom set end of April, and Michael handled my purchase from start to delivery. I was very impressed with the follow-thru keeping me updated on my order status, making sure the white glove delivery made contact for scheduling, and making sure everything
Purchased worked out. Delivery time was quicker than expected.

Customer Service made the process so much easier by keeping me in the loop at all times. Their white glove service team was very professional and did a great job also. I would definitely recommend and use HCC again!

Date of experience: May 27, 2021
Netherlands
1 review
0 helpful votes
Follow Dawn H.
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This company is great. We were looking for some new furniture for our living room and bedroom. We stumbled onto HCC and we impressed with the selection. We selected a media center and complete bedroom set that matched in color and from the same vendor. Shipping was quoted to be just 2 weeks and was delivered within that time frame.

Good communication through out the process. Pricing was the best around. White Glove delivery was perfect and the drivers were so nice and helpful. Everything turned out beautiful.

I'll be back for sure.

Date of experience: June 27, 2021
Canada
1 review
10 helpful votes
Follow Anna B.
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I was very happy to find these comfortable catnapper chairs in several colors. Other stores did not have the color I wanted. They had great reviews and well rated elsewhere. Home Cinema Center had a very competitive price with free shipping. That was hard to beat... I'll be back to look for other items. Thank you HomeCinemaCenter for a great transaction!

Date of experience: March 5, 2020
Canada
1 review
0 helpful votes
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I ordered a sectional sofa from HomeCInemaCenter, with accent chair and end tables Prices were great and delivery went smoothly. Kudos to the deliverymen, they were
Very polite, efficient and had our furniture installed in no time. Thank you for a great transaction!

Date of experience: July 29, 2019
Netherlands
1 review
4 helpful votes
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Fast Delivery
May 2, 2021

I wanted to order living room furniture and had many questions. Sent a detailed email and received a call back as the shipping was a possible issue sine we live in a tight area for large trucks. John called me back before the store opened. He was very friendly, articulate and really made sure all info was correct for my order! Will definitely refer anyone I know who needs furniture to HCC.

The pricing is great as well! Thank you John for a job well done!

Date of experience: May 1, 2021
Netherlands
1 review
0 helpful votes
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Stellar Service
March 20, 2021

I had purchased a bedroom set in 2019 from HCC and was so please with the quality and the white glove delivery that I made another purchase for office furniture today!

Customer service was outstanding and helped to answer all of my questions.

Date of experience: March 20, 2021
Colorado
1 review
4 helpful votes
Follow Patricia A.
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I called this morning to let Home Cinema know I have not recieved my refund. The gentlemen on the other side of the phone said "wait another 10 days" and I said are you serious? He then stated "call your bank".
Which I did and they do not show anything coming in. Then he stated " I don't know what to tell you" and hangs up?!?!?! I will not order from them again nor will I recommend this company. The guy never asked me for my order # nor did even take out the time to talk to me. I felt as if I was bothering him... so sad that we have companies that have lost all pride in their customer service. Just sad.

Date of experience: March 23, 2021
GB
1 review
0 helpful votes
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Amazing Customer Service
December 31, 2018

First time buyer with HomeCinemaCenter. Was able to get answers to my questions by chating with Amy. She was quite helpful and set my mind at ease about the delivery dates and walked me through the process. Employees like her, friendly, customer and service oriented are the ones that make a company great. Thank you so much Amy. I took couple of days to finalize the order and she was so humble to wait and work with me according to my time line.

When the living room set arrived it was perfect and fit our house even better than I imagined. Thank you!

Date of experience: December 30, 2018
Connecticut
1 review
0 helpful votes
Follow Betty R.
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I placed an order with Home Cinema Center on 6/27/23. Their website indicates 7 day delivery. It is July 10th and I still have not received so much as a confirmation email from them. I have emailed the business once and called twice but have received no response. I finally cancelled the order by email today as they seem to have no intention of communicating about the status of the order or delivery options. What a total waste of time. I highly recommend AGAINST placing an online order with this business as they do not appear to have a system in place to handle them adequately. I'm so disappointed as I was really looking forward to my new couch. Back to the drawing board.

Date of experience: July 10, 2023

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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