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Home Cinema Center

How would you rate Home Cinema Center?
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Netherlands
1 review
2 helpful votes
Follow Nicole R.
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Very nice style and quality products, with fast delivery and full assembly services, all at a bargain price! We bought these items for our mother who is 98 years old.
Very comfortable living room sofa set too. HomeCinemaCenter customer service was amazing and helped with selection of process, order fulfillment, and notifiying us of
Everything with the delivery. A+

Date of experience: October 3, 2019
Texas
1 review
0 helpful votes
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We went to a lot of different sites to find the perfect bedroom set for my 8 y/o daughter and ended up purchaing from HomeCinemaCenter. We were looking for something in between ages, not for little ones but what she could also used until she became a teenager. This white bed set came in great quality for the price. The details were very nice although the bed was a tad longer than what we anticipated even after getting the measurement. In our opinion, it just fit perfectly in her room. It was free shipping and assembly included. Excellent quality, fast delivery, and family is very happy.

Date of experience: June 20, 2019
Netherlands
1 review
0 helpful votes
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Awesome experience.
July 22, 2022

I order an chest and vanity set for my bedroom and had an awesome experience. The piece looks better in person and it arrived with no damage. Amanda texted me to follow up (thanks Amanda) great customer service and the delivery guys were professional and friendly. I'll be ordering from HCC again soon
To do over a different room!

Date of experience: July 22, 2022
Switzerland
1 review
1 helpful vote
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I ordered a few rooms of furniture for my house including a new dining room set, sectional, and media console

Customer Service was excellent start to finish and I have nothing but great things to say.

The delivery team was beyond wonderful. All of the furniture looks great and my family is very happy.

Thanks Homecinemacenter What a great way to spend my tax refund

Date of experience: March 2, 2018
France
1 review
19 helpful votes
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5 Star Service
June 1, 2020

HomeCinemaCenter has some unbelievable deals, from bedroom sets to beautiful recliners, stunning designs of coffee tables and the best choices of dining sets I have found online. I have a list, some things I want are sold out, hopefully they will notify me as stated when it's available again... but later this week I will fulfill the rest of my list!
I have received several orders and everything comes in faster than expected. Customer service has been wonderful. 5 Stars all the way!

Date of experience: June 1, 2020
Florida
1 review
1 helpful vote
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Damage nightstand/ Horrible customer service
January 23, 2023

On Dec 19 we received our 7 piece bedroom set. The nightstand arrived damaged and per their policy I indicated on the packing slip item and box arrived damaged. Took many photos and send pictures to customer service requesting a new nigh-table. They replied back stating it can be repaired and refused to give me a new replacement. I told them I prefer a replacement but again they refused and said it can be repaired. I asked them to go again and schedule the repair. It's been over 1 month no email no repairs and they received payment in full. I would never order anything from them again just horrible customer service.

Date of experience: January 23, 2023
South Carolina
1 review
1 helpful vote
Follow Jasmina M.
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Delivery was Perfect
July 31, 2023

HomeCinemaCentercom removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HOmeCinemaCenter.com to my friends and family. Thanks!

Date of experience: July 31, 2023
New York
1 review
2 helpful votes
Follow Cindy B.
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Excellent
May 1, 2020

The website was easy to use with great prices. John from HomeCinemaCenter helped me find a great bedroom set after my first pick was sold out and cancelled. He was very kind and patient with all my many questions. I'm was so excited to see what it looked like in person. I was not disappointed. It Came in just a week., even during this pandemic. Delivery crew unpacked and put the bedroom set exactly where I wanted it.
Its is even more beautiful in person. Very details and color was absolutely perfectfor our beach house. We could not be happier with our new purchase. Thank you.

Date of experience: April 30, 2020
Netherlands
1 review
1 helpful vote
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Great Customer Service
February 9, 2023

This site has amazing deals on bedroom sets and some of the best I have found online. I have ordered 2 sets and they came in beautiful. Order arrived in much faster than expected. Customer service has been extremely wonderful with all of my questions about shippng to product details. 5 Stars. Thank you!

Date of experience: February 8, 2023
Bulgaria
1 review
0 helpful votes
Follow Katie P.
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From the very first contact with the sales Department through multiple exchanges with Amy, the service was outstanding. There was a delay with delivery and they quickly resolved the issue and upgraded us to top tier white glove delivery. They provided us with beautiful, high quality furniture at a great price and exceptional service. We would not be happier with our new living room set or service!

Date of experience: July 25, 2021
Washington
1 review
3 helpful votes
Follow Michael W.
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There is only one person that works here - his name is Marc. He is the only one that ever answers the phones - read all the 1 star reviews - they all talk about the rude guy on the phone. All the 5 star reviews are fake made up by him. How can any company only get either 1 or 5 star reviews? Which ones are you going to believe? DO NOT use this company - you will spend your life fighting with Marc and regret it.

Date of experience: April 2, 2022
Netherlands
1 review
6 helpful votes
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Excellent Deal
February 1, 2021

Best pricing I could find under $2000 for a King bedroom set. Everything around me (Atlanta) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200).

Delivery time as quick. Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house.

Could not be happier. Thank you!

Date of experience: January 30, 2021
Georgia
1 review
3 helpful votes
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TERRIBLE Customer Service
September 2, 2021

I ordered a dining room table about 3 days ago and just found out it was on backorder until 12/30. I called to find out a little more information, and the man I spoke with was insanely rude. Mind you, I am a sweet, bubbly, positive person, and I never write reviews like this or say anything negative about anyone, but this man completely got under my skin. I wish I had gotten his name. I asked if I was able to cancel the order (very politely), and he basically yelled, go for it! There's a ton of other customers lined up right behind you to buy it. That was just the beginning of his rudeness.

Listen, I completely understand that furniture stores are hurting right now because of the pandemic, but wow - when someone is just asking a simple question to simply find out more information about a backorder, it is completely unnecessary to blow your lid on them. I was absolutely willing to wait until December, but because of that terrible experience, I will be canceling my order.

Date of experience: September 2, 2021
Connecticut
1 review
0 helpful votes
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I've been reaching out to this company after finally finding a company that has a chest to my discontinued set. After purchase I reached out via social media, because for some odd reason they have a voice-mail that picks up. The next day it was shipped. It was scheduled on time for delivery on 1/3 upon arrival the guys hurried to leave because the box and chest was severely damaged. I have been trying to reach this company since the chest arrived. No one has reached out, so I contacted my card issuer and this morning I get a threatening email from them, so I tried calling again, and again nothing but voice-mail. So I have email Donna along with the pictures and still no reply or help.

Date of experience: January 9, 2022
New York
2 reviews
4 helpful votes
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I love shopping here!
January 15, 2016

Great selection on all types of furniture. We recently bought a living room set which was delivered in record time. The local stores were telling us 8 weeks. We received it in 10 days. Exactly what we were looking for and the furniture is sooo. Comfortable. I cant wait for our next purchase!

Date of experience: January 15, 2016
Ukraine
1 review
1 helpful vote
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I love this bedroom set! It is gorgeous and well made! HomeCinemaCenter had the best price by far! The delivery service communicated well giving me plenty of notice and a call with 2hr window. Set up was quick and perfect I would definitely buy from Home CInema Center again!

Date of experience: May 3, 2019
New York
2 reviews
1 helpful vote
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Great experience!
May 27, 2016

I have ordered other items from HCC and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later. They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.

The item looked like it should and was just what I had expected. Our entire family is loving our new sectional and entertainment center. Great experience!

Date of experience: May 27, 2016
Netherlands
1 review
0 helpful votes
Follow Joyce M.
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Purchased a beautiful bedroom set end of April, and Michelle handled my purchase from start to delivery. I was very impressed with her continued follow-thru keeping me updated on my order status, making sure the white glove delivery made contact for scheduling, and making sure everything purchased worked out. Although, the four month wait was long;

Michelle made the process so much easier by keeping me in the loop at all times. Their white glove service team was very professional and did a great job also. I would definitely recommend and use HCC again!

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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I absolutely love the piece and it fits into where I planned perfectly! It is such a pretty and unique piece. It was also packed so well that it was almost difficult to get out of the box. Even nicer than I had imagined!

Date of experience: January 12, 2015
Georgia
1 review
4 helpful votes
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Buyer Beware!
April 4, 2012

Buyer Beware! If something on the internet seems too good to be true it probably is! I purchased a couch from them thinking they were a legitimate site, after a week of not hearing anything from them they send a vague email telling me that it is on backorder for a few weeks. Their website never changes to reflect that and continues to say the product is available. If you look through the site, everything is in stock! Just how big of a warehouse do they have? I have yet to hear any responses to my emails. Bad service. Dishonest company.

Date of experience: April 4, 2012

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
This company does not typically respond to reviews