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Home Cinema Center

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Switzerland
1 review
15 helpful votes
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Beautiful Sofa Set
December 22, 2020

This wood accent sofa set from HomeCInemaCenter exceeded our expectation since we ordered in online without looking at it. It is better then the pictures they had shown and the quality is really good. The neutral color would match almost any decor and if you add throw pillows on it becomes like a show piece. The high back matches the height of my sofas so everything seems uniform height in the room. I would highly recommend buying this company

They ship direct and very fast. They also offered a better price and definitely better sales and customer service. It took ashley 2 days just to return my call and during that time I had already purchased the same furniture for better price and it was already shipped by the time ashley sales dept called me back.:-). Great experience buying from HCC and will buy again from them in future.

Date of experience: December 21, 2020
Sweden
0 reviews
0 helpful votes
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Excellent Delivery
June 27, 2022

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to move around... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them
Way sooner than I was expecting especially right now with so many things on back orders! Thank you, HCC!

Date of experience: June 27, 2022
New York
3 reviews
6 helpful votes
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Love shopping here!
August 20, 2016

Amazing website! They have so much to choose from and its as easy as ordering a pair of shoes! Shipping was very fast on a few orders I placed.

Customer Service response was also immediate thru there phone support, chait or email and they keep you posted on your order the whole way through.

Love shopping here!

Date of experience: August 19, 2016
Sweden
1 review
7 helpful votes
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Fast Delivery Time
March 8, 2021

Amy with HomeCinemaCenter far exceeded my expectations of customer service. He was very polite, warm spirited, and took the time to answer all of my questions about an item I wanted to order. She made the ordering process an absolute delight. I would absolutely recommend that everyone should call and ask for her directly. Products arrived perfect condition and we would not be happeir. Much faster than expected as well.

Date of experience: March 7, 2021
Netherlands
1 review
0 helpful votes
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Faster than expected
November 25, 2021

HCC has unbelievable deals, from bedroom sets to beautiful accent chairs, stunning designs of dining set and the best choices of buffets I have found online. I have a list, some things I want are sold out, hopefully they will notify me as stated when it's available again... but later this week I will fulfill the rest of my list!

I have received several orders and everything comes in faster than expected. Customer service has been wonderful each time I needed them. 5 Stars!

Date of experience: November 25, 2021
Canada
1 review
1 helpful vote
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Very Nice Furniture
October 4, 2021

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to put together... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HCC!

Date of experience: October 2, 2021
New Jersey
2 reviews
9 helpful votes
Follow P W.
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To be frank my experience with HCC SUCKED. Non existent customer service. The one guy who answers the phone from his bathroom is rude and obnoxious at best. Waited weeks for order updates snd never received any, when I called to ask he offered no information, just a bad attitude. Spending a lot of money for no merchandise and crap service not worth the aggravation!

Date of experience: March 15, 2021
France
1 review
0 helpful votes
Follow Pamela H.
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What an amazing find! Price, quality, service all in one. We love our new Dining Set! We're getting so many great compliments.

I was kept informed along the process. I even had to ask for a delay due to my moving date changing. HomeCinemaCenter was so wonderfully accommodating and helpful. The delivery was 100% professional, efficient, and set-up complete with adherence to Covid-19 guidelines.

Thank you so much for a stress free purchase

Date of experience: January 14, 2022
Washington
1 review
0 helpful votes
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I Recently bought the Hunts Point media center from HomeCinemaCenter and I couldn't be more please, the set is exactly what I wanted. Package arrived earlier than scheduled and the box had no visual sins of damage. Set was easy to assemble, not exactly a handy guy and I didn't have any issues putting this together. Instructions were
Straightforward. Will most certainty do business with again!

Date of experience: June 10, 2019
Netherlands
1 review
7 helpful votes
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Exceptional customer service! Their sectionals are to die for! Faster and cheaper to buy from HomeCinemaCenter than any local store. We purchased the plush sectional by Jackson and it is amazing comfortable and beautiful in our new house. Thank you very much with helping to pick out the pieces and handle all shipping questions!

Date of experience: April 24, 2020
Missouri
1 review
2 helpful votes
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Placing my order was so easy. Customer service answered all my questions and delivery was exactly as they say. Their price beat all others as did their delivery time frame.

My dining room table is absolutely beautiful and I'm getting tons of compliments on it. Although it was a bit challenging to put the parts together, better instructions with parts marked would make the process so much easier for someone not naturally mechanically inclined.

I would definitely order or purchase again from HCC.

Date of experience: January 8, 2013
Illinois
2 reviews
4 helpful votes
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Terrible experience
September 16, 2018

Ordered a Hanover 4-Piece Liberty media center in March 2018 and paid $1900. The boxes were delivered damaged and both towers of the 4 piece - media set were damaged. The towers were not only damaged, they sent two right towers instead of a left and right tower. The company replaced the one tower but it is now September and only after repeated complaints through email did I receive a piece of glass and replacement door for other tower. The replacement does not have holes drilled for the hinges or door stop, or any method for placing glass into the door. The initial delivery also did not include any hardware for installing shelves. I am shocked by all the good reviews on this sight because I was totally ripped off.

Date of experience: September 16, 2018
New York
1 review
4 helpful votes
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Great experience from start to finish! Item was exactly as pictured. Customer service was on the spot with an answer to my one question. Delivery was timely, in fact ahead of schedule. I'll definitely shop HCC again!

Date of experience: August 10, 2014
California
1 review
1 helpful vote
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Rip-off scammers
January 11, 2021

Simply, buyer beware. https://www.bbb.org/us/sc/north-myrtle-beach/profile/furniture-stores/home-cinema-center-*******0791/complaints
Terrible customer service, they refuse refunds and cancellations, and rude about it. They don't respond to emails nor provide what they say. I purchased a Parker House workstation in November 2020. Late December I only received the base and crown. I'm missing the main desk part. Contacted the shipping company XPO, told to contact seller, Home Cinema Center. A guy answered the phone once was rude told me he didn't care to hear what I had to say and hung up on me. Only response from email is there are no refunds or cancellation.

Date of experience: January 11, 2021
Luxembourg
1 review
0 helpful votes
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Received in just 2 weeks
November 19, 2021

We ordered a parker house living room set. Originally we were told it may take about a month o get the set. However, it came in 2 weeks later. Kelly continued to update us on it's progress getting to the store and to the delivery company.

The delivery company also kept us up to date with phone calls and emails. The delivery men were amazing. They carefully brought in the furniture and set it up for us. We will definitely go back and especially ask for Kelly when we are in need of more furniture. The set came in perfect condition. No problems at all! Thank you so much!

Date of experience: November 19, 2021
Texas
1 review
8 helpful votes
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HomeCinemaCenter is a reasonable and trustworthy organization for purchasing furniture online. We purchased a living room set with sofa, love seat, and two recliners. All of this merchandise cost well below our local furniture store prices and was delivered in a reasonable time frame. The delivery was exceptional and all of the pieces were placed inside our home in the location of our choosing without any issue. The staff is courteous and professional, I appreciate their business model and attention they devote to their customers. I have no reason to doubt that any reasonable person will have an excellent shopping experience with HomeCinemaCenter.

If you want to know what to expect simply read the FAQ's on the company website, everything is fully disclosed and true.

Date of experience: June 28, 2019
Netherlands
1 review
1 helpful vote
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Love my sectional
August 18, 2018

I have ordered the westwood sectional. As a designer I was skeptical of ordering online but I am absolutely thrilled with on my light grey walls placed over a gorgeous earth tone sectional Its more beautiful in person! I wouldn't worry about getting this for a client now. It has an edginess which I love too!

Date of experience: August 16, 2018
North Carolina
4 reviews
0 helpful votes
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The Neo Renaissance by ACME Furniture was on this site listed at $1989. 00 for a long time. I wanted to be able to see more pictures so
I could hopefully get a real feel of the color. Finally got to see some of the other pieces in the entire bedroom suite. It is a very nice cherry color with a slight distress applied all over and a little more in the curves and lines. Then HCC had a sale and made me take the leap.

They also did free shipping on the entire bedroom set which was amazing. This showed up in 10 very large boxes and driver took off and placed in my house. Perfect furniture and delivered in just a week

Date of experience: January 27, 2016
Netherlands
1 review
0 helpful votes
Follow Danielle S.
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We needed two more table sets that matched what we had already and found it here. HCC came through for us. We found these: Contemporary White Vinyl Adjustable Height Barstool /w Chrome Base. These bar stools and tables were easy to assemble; my husband and I did not argue putting the
Stools together! The delivery time was very fast and they brought everything right into our foyer for us. Thank you for a very smooth transaction!

Date of experience: July 19, 2021
New York
1 review
1 helpful vote
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This company is a total scam and ran by one person he pretends to be helpful by rushing you off the phone and telling you customer service will get back to you. When I asked to speak to a manager he hung up on me and when I tried calling back he wouldn't answer my calls for days. Had to call for another number. Was promised my furniture within 8-10 business days it's been 2 months. Furniture arrives after my steps were put in (which could have been avoided if my delivery date was as promised) when the items didn't fit I was told I had to pay pretty much the same amount for restocking fee and delivery. Was so rude on the phone. Very arrogant please do your self a favor and stay far away this company will give u nothin but problems

Date of experience: January 20, 2019

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
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