HomeAdvisor (Powered by Angi)
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HomeAdvisor (Powered by Angi)Reviews 8,482

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
636
value
557
shipping
137
returns
177
quality
505
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Texas
1 review
4 helpful votes
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Criminal company, They simply piss on you and your business. And when you try to talk to them they piss to your face. I traveled a lot, worked in a lot of countries, but NEVER IN MY LIFE meet such bastards.
Question to manager: why this leads is credit ineligible? We call him few days, sent tons of messages without answer.
Answer: this lead is ineligible for credit because we also can't talk with him.
Question to manager: what we pay for?
Answer: contact information.
Question: why you block our account?
Answer: In conversation with manager you told that you probably want to close account.
Facepalm!
Burn in hell bastards

Date of experience: July 29, 2019
New York
1 review
5 helpful votes
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Bogus Reviewes
August 1, 2019

HomeAdvisor posted the following five (5) star review using my name -
"Project: Install or Replace an Asphalt Shingle Roof
They worked with my insurance and helped me to get my roof replacement covered. They worked fast and were professional. They actually upgraded my roof and gave me a great warranty along with it. My experience with them is one of the best experiences I have had with a contractor. It was easy, fast and everything looks great. They paid close attention to detail and everyone cleaned up very well after everything was completed."
The problem? I did NOT write the review. Five stars for a professional' whose idea of unloading sheeting is to raise the front of the trailer and slamming dozens of 4 x 8 boards into our garage door?
Conclusions: HomeAdvisor does NOT verify reviews!
Any 5 star review of a 'pro' posted on/by HomeAdvisor is most likely a fraud!

Date of experience: July 29, 2019
Michigan
1 review
8 helpful votes
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Homeadvisor is a money-hungry company with no morals. The value that my company has received has been very little, and yet homeadvisor feels it necessary to charge $1,000-$2,000 per month. Half of the "leads" i receive, if not more, are BS and I am not able to communicate with the "customer" at all. Homeadvisor says that they will compensate you for bad leads, however, when you call them to request a credit they deny the request and charge you anyways. I once had a "lead" tell me to put them on the do not call list, so I called homeadvisor and their representative said "This is not a bad lead so we will not refund your money. That is the name of the game, if the customer is not ready to talk to you then it is not our fault."
I have never been more unsatisfied by a company, Homeadvisor is the worst of the worst.

Date of experience: July 27, 2019
New York
2 reviews
3 helpful votes
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Doug Raabes from Full House Handyman Inc located in Montgomery, NY is responsible for chipping my new refinished tub. He is careless and unprofessional! He definitely overcharged!

Date of experience: July 26, 2019
Florida
1 review
4 helpful votes
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I used HomeAdvisor for first time. Need a simple electrical repair to change a light outlet. App recommended a company and I scheduled an appointment which was said to be available according to app. The company called and said they had no availability that day or the next. The company said they did their own scheduling and could not accommodate my needs. Either the app or the company is misrepresenting the appointments that are offered on the site. This will be my once and only time I use this app unless someone has a better explanation.

Date of experience: July 26, 2019
Nevada
1 review
4 helpful votes
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I had a bad experience with a contractor referred by homeadvisor.com. A landscaper who made an appointment for a quote, but never showed up or contacted me again. I found that I was not allowed by homeadvisor to leave a review which would be posted because the contractor was not "hired" by me. They would only share my review with the specific contractor in order to improve his business practice. Being able to leave a review of a hired contractor is important, but there may be many valid reasons the contractor was never hired.

Date of experience: July 26, 2019
Illinois
4 reviews
34 helpful votes
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What is even the point of this site? They send your project out to all these "pros" and none of them reply. So, then you modify your request and try again - and maybe someone will reply once but never again. Try changing your name from a male to female sounding name and then you'll get a bunch more replies (gross but true - I heard this in another article & tried it - it IS true) - however even that still leaves you with unreliable people who do not come through. Why are there commercials for this crappy site on TV nonstop? It is literally the WORST possible recommendation site - just use Yelp!

Date of experience: July 25, 2019
New Jersey
1 review
4 helpful votes
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Not satisfied
July 28, 2019

This website pops up when you ask for someone to do home repairs.Not satisfied at all.One company comes gives estimate and never comes back. Another comes when they want and doesn't do everything their asked to do. Just wants to make enough $ for the week end.And another job I had to have done guess there's lazy landscapers in this area put in for one Monday no call back yet. 4 days later.

Date of experience: July 25, 2019
New York
1 review
3 helpful votes
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When I called Home Advisor to report the fact I had some jewelry stolen from their recommendation, I was "advised" to "report it to the police".
I said "I can get someone off the street corner with the same result."
I highly DO NOT recommend them... for your own safety.
P.s. The house cleaner had ruined another person's tiles and stole hundreds of dollars of coins... do you know, when is just checked to see, THIS person was STILL BEING RECOMMENDED...

Date of experience: July 24, 2019
New Jersey
1 review
0 helpful votes
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I give them 5 star rating Work was fast and professional. I will use them again. They added Gutters. And cleaned out them.

Date of experience: July 24, 2019
North Carolina
1 review
8 helpful votes
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If you are a professional stay away from this scam. If a salesman calls you, hang up immediately! This is a company that takes your money and promises al lot and gives nothing. Home Advisor is truly the worst of the worst.
Of all the leads I received, 61% were unreachable. Meaning I paid for leads that I was never able to even talk to. How can you sell a service to someone when you aren't even able to get in touch with them?
The salesman that talked me into this assured me that I would be given credit when this happened. LIE!
So, like I said, if you like having your money stolen from you, join Home Advisor. If you like keeping your hard earned money, stay away. You will be sorry you joined.

Date of experience: July 23, 2019
New York
1 review
0 helpful votes
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This morning I connected with the company Precise Property and Maintenance recommended by Home Advisor - within ten minutes Casey the owner called and I told him what worked was needed to be done and he had mentioned he was already in the area and could be there within the hour. I was so happy and because it was for my mothers home he even gave her a senior discount. Casey and his crew were so friendly, proficient, professional and precise regarding the trees trimmed and shrubs. We were so pleased with how affordable the price was. My mom gave him a tip and told him that she will have him come again in the future when they are in need to be trimmed again. Money well spent!"

Date of experience: July 23, 2019
Wisconsin
1 review
0 helpful votes
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MyHandypro
July 25, 2019

Don't hire James. His labor charges are ridiculous. He's a handyman and has a "helper" and charges hourly rates at $68-$75 for each of them. $140 an hour for handyman work is ridiculous. Quotes are always underbid but then end up costing more because of a disclaimer that says it's only an estimate. Don't hire myHandypro.

Date of experience: July 22, 2019
New Mexico
1 review
7 helpful votes
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HA will charge you for leads that are non-existent. We received a lead, called it. The person on the number given had no idea what we were talking about. Requested a credit from HA and it was declined. No reason for the declination was provided, just long winded explanation about how the money spent with HA should be looked at as a total marketing budget. From the comments here; its only a matter of time before HA is facing a Class Action Lawsuit. I'm glad I'm not an investor. Revenue and profits aren't real.

Date of experience: July 22, 2019
Florida
1 review
1 helpful vote
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When I first began to use Home Advisor I was pleasantly surprised with the efficiency of their referrals. I would post a project and several vendors would contact me and we usually did business. Then there was a phase where 1, count em, 1 vendor would contact me and Home Advisor was all proud of - nothing. I stopped using the service as it was more efficient for me to find my own people. I tried them for my vacay home for a flooring project and the 1 "pro" they sent me pretty much botched the job. Now I need an exterior door replaced with some carpentry beyond the door involved. This time Home Advisor gave me the numbers of 4 different "pros" all happy to help me out. I contacted all 4 to get a range of prices. 2 made immediate appointments with me to look at the job. One never returned my call and one had me text some information to him. The 2 that made an appointment with me never showed up, thus ruining 2 separate days for my wife and myself. The final contact never got back to me at all. A side note, the one that missed an appointment contacted me again under another company name. I recognized the name and you can imagine how far that went. Home Advisor did "follow up" by emailing me within an hour of my request and asked if I was satisfied with my contractor. Really now, an hour? After that there was no follow up so I am taking it upon myself to let anyone know how I feel. I did get a contractor by visiting another condo near mine where a contractor per was working on a project. Thanks for nothing Home Advisor. Seriously, Home Advisor, don't expect anything positive from me again.

Date of experience: July 22, 2019
New York
1 review
4 helpful votes
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Avoid Avoid
July 25, 2019

Did a test of the HA site for a project. Got a "recommended" contractor with no real address, only a phone number and reviews that were overwhelming positive but not realistic, except for the negative reviews.

Date of experience: July 22, 2019
Georgia
1 review
1 helpful vote
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Appliance fail
July 24, 2019

My problem was a leaky freezer and non draining dishwasher. My appliance guy shows up in a Toyota. His toolbox is a duffle bag, his pipe cleaner is a coaxial cable. His solution is a cleaning of the refrigerator. After 3 hours and $200. My dishwasher is worse, my refrigerator is clean but still leaks. There is NO home advisor screaning?

Date of experience: July 21, 2019
California
1 review
4 helpful votes
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I have called & spoken to HA about a contractor they list & are referring for jobs. This person has had his license taken away for 5 years from CSLB in the past. He is now again accused by CSLB with 4 different violations as well as 3 lawsuits from clients. He even has two RO's against him for harassing & stalking prior clients. This was all brought to the attention of HA legal department. They said a 3rd party checks their contractor's background when they sign up but not after that. So in other words by using this service you could be letting criminals into your home & giving them access to your family. Please do not use this company! Word of mouth & checking with the CSLB & YELP is a much better way to go.

Date of experience: July 21, 2019
Connecticut
1 review
4 helpful votes
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Poor business manners, landscapers do not return calls, or keep appointments, senipr citizen getting very fustrated with home advisors

Date of experience: July 20, 2019
Ohio
1 review
6 helpful votes
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Been with home advisor one year. I received leads that were already sent and accepted bye the customer for another company to complete the work. I received these leads more than 36 hours after the customer had already chosen a professional. Their dispute process is a joke. I turned off auto renewal twice through customer service since you cannot find the option anywhere, and I still get charged for the yearly amount. They lie and say they sent out emails that if they did they obviously forgot to hit send or typed my address in wrong cuz I did not receive them. Call them to receive my refund that at this point is now fraudulent activity and they tell me that I have to wait while they go back and see if an employee made proper notes. Absolutely ridiculous. I strongly urge you to not use HomeAdvisor. They will promise you the world and steal from you from the get-go. And the person that signs you up will ghost you after you send your payment. You are left in the Wind with your questions and when you call customer service they are clueless. Please think twice before signing on with these thieves. 714 reviews and they can't even hit two stars. Let that sink in. Many people will not leave a review regardless of their experience. If they did I am sure there would be more than 714 negative reviews and they would still be below where a company should be.

Date of experience: July 19, 2019

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+369