HomeAdvisor (Powered by Angi)Reviews 8,482

I needed a contractor to build a deck. 4.5 STAR rating by HOMEADVISOR. The contractor came right away, set up a contract for $2200., which I gave him half $1100. Never did anything! Went to court, won, never received any money back. They use HomeAdvisor to SCAM people. Contacted HomeAdvisor who told me that they do not stand behind their advertisement. HomeAdvisor claims that they check their contractors "really". I Googled the contractor and had SCAMS of other people, including IRS, and evictions.DON"T USE HA.

I went online, googled some landscaping companies because I need some dirt hauled to my home for a garden I am building. I found what I thought was a legit business site in my area. I submitted a request online. Quickly found out it was not the landscaping company the pretended to be, but HOME ADVISOR! I got an email from them suggesting two business. One being a home cleaning business. I got a call from one of the business they have suckered into using their services and told him exactly what happened and that I am sorry, but I don't do any business with Home Advisor in any way and I am sorry he is a victim to their con and for wasting his time. He understood and I think is equally fed up with them as well. If you own a business - DO NOT USE THEM to promote yours. If you are a home owner - DO NOT USE THEM to find companies to do your job. I don't do business with liars and cons.

They charge you an annual subscription to maintain your account and keep your listing, additionally they have two different billing schemes one for exact market match which they sale as a direct lead where they advertise a company as one of the best when in reality they are not, they feature companies with only one or two verified reviews when they have other providers with numerous positive ones which never appear. The same company the owns home advisor also owns Angie's List which double deeps, if you subscribe for a lead on Angie's List it will also push a request on Homeadvisor charging the contractor on both sites. Their leads are also incredibly expensive and range between $25 - $40 per lead.

When we were asked to sign up we were hesitant based on prior experiences, ie. Leads that were not serious or ready to have work performed. We were assured this was taken care of and no longer the case. Wanting to have faith in them we decided to try again. Still the same business practice. When you get wrong leads they do not want to give you a credit. The last example was a lead that we were given an incorrect email for contact. Our first call to the customer they hung up on us. The second call we were told not to call back. A credit for the lead was requested and denied. Upon follow up, I was told that the reason for the credit denial was that they had tried to call the client and didn't get a return call. I expressed that if they didn't get called back then that should have validated my request for credit. To be fair I was given a $15 credit, which still leaves Homeadvisor making money from me for a bad lead. Very unethical in my book.

My advice to all contractors is stay away from this company. If you look at the reviews the vast majority are not positive, that should say something. Not all of the bad reviews can be wrong.

My company has been a vendor working with Home Advisor for the last couple of years until I recently fired Home Advisor. Why might a vendor fire Home Advisor you ask?

They advertise that their service is absolutely free. This is not the case because as a vendor, my company had to pay 300-400 dollars to sign up. Then we had to pay for each lead that we received. That is far from free and people who use Home Advisor should know that it is not free as the person using the vendors on Home Advisor are footing that bill.
Secondly, Home Advisor (HA) would give me leads in towns that my company does not work in. In addition, many of the leads that we were given were not even categories within which we work. If I did not want to be charged the fees ($35.00 to $75.00 or more), I had to file a writtten complaint or call and file a complaint over the telephone. Being generous, I would say that HA would rule in their favor 75% to 85% of the time.

No one at HA has any power to correct anything. "Well, that is really not something I can help you with, etc, etc, etc." You will need to talk to Customer Service. Really? There is no customer service at HA.

If you are a vendor and thinking of signing up with HA, you better think again. Not honest people with any acceptable level of integrity as they will not even stand up and admit when they (or their company) has made a mistake.

I am just a regular person who needs information on modest home repairs and home maintenance jobs. I had an emergency recently having to move a heavy cabinet from the front of our house into the garage -- was charged almost $200 and even a $5 "check cashing fee" -- although the job was completed in a timely manner and the contractor was courteous, I feel we were ripped off. Now reading the reviews I understand that I'm probably just a "crappy lead." I will never use Home Advisors again.

We have subscribed as a contractor to HomeAdvisor for the past few years. Their categories are so ambiguous that most homeowners can't find the service they are looking for. They say they will give credit for leads that are not correct or for the wrong category but that is false. They will give credit on one or two and then charge full price and say your account is not in good standing because you requested too many credits. They are a total waste of money! Stay away! Put an ad on Yelp or Craigslist and at least it won't cost you $100 for every wrong lead. We signed up for $200/month and yet somehow end up having over $1000 charged on many months. STAY AWAY FROM HOMEADVISOR if you don't want to waste valuable advertising dollars.

Those of you who are considering using HomeAdvisor need to BEWARE. HomeAdvisor claims to be "free", however, they are being paid by the companies/individuals which are receiving the leads provided by HomeAdvisor. Therefore, HomeAdvisor is pumping out leads (as many as 5-10 per inquiry), with no incentive to maintain an actual database of truly professional contractors. They claim to only use contractors that have been verified (Licensed/Background Check, Etc.). This is not true... they will take anyone who will pay them for the lead. Therefore, they may be sending an inexperienced contractor, or criminal to your home.

I am a contractor who signed up with HomeAdvisor several years ago, as a "safety net", in case the calls slowed down. One of the worst business decisions I have ever made. For the short time I used HomeAdvisor, I was getting duplicate leads, and leads for services I do not provide, and it cost me a fortune.

Their background check consist of the person/company completing a short questionnaire. No verification or true background check is performed. They also do not require contractor's to be licensed, especially in states where licensing of contractor's is somewhat vague or ambiguous.

HomeAdvisor preys on both the homeowners who are too lazy to do the proper legwork to get their projects completed (just like their commercial), and the "so called" contractors who try to build an instant business, without putting in the time and effort to become a true "professional contractor". So are those free contractor "hook-ups" really free?... think about it.

I would advise any homeowner to do your homework yourself (referrals, BBB, local home builders associations, etc.), instead of depending on HomeAdvisor. Your home is probably your biggest asset, so why would you let a company who has no vested interest in your property, select from their limited, mostly low quality contractors, for your projects.

Most true professional contractors do not require lead generators to acquire business. I have been a roofing contractor for over 15 years. In the beginning, I would have used a lead generator such as HomeAdvisor, to get business. But I built my business from the ground up, and no longer require any advertising to maintain my business. Almost all my customers are referrals, or past customers.

This contractor had failed to complete the services for the agreed price. Took full agreed price with the promise he will come and finish the rest. Never showed up despite several reminders. Very dis honesty and deceitfull business practices and I would remove or discourage to include such contractors in your advisor list of recommended sub contractors.

This company is will troll you 24/7 until you threaten to call the states attorney on them. The "leads" are about 10% of the time an actual lead. MOST of the leads are people whom have no money to even begin the project they are requesting pricing for. One of my leads was unhappy tenants looking for pricing for maintenance on the building they lived in to take their landlord to court. The HA employees will relentlessly call and abuse you on the phone, offering free leads and then sending them while their accounting department charges for your "free" leads.