HomeAdvisor (Powered by Angi)Reviews 8,482

I am a contractor, pressured to signed a service contract, paid $280 something for one year in Feb. 2019. They forgot to put me on, no one called I called them on May. They agreed to refund me and terminate the contract. I hanged up the phone, seconds after, they sent me three leads, of course I refused. I never received a single called, and I never got a single job. In other words, they never provide me a service. After that, took three phone calls to terminate the contracts. They claimed I had few services. Now, they used collecting agency CMI Credit Mediator to collect $517. 61. 00

I am a reasonable contractor, I will paid for services. They forgot to log me on. I owe them nothing.

Account number *******
CMI File number: *******-01-*******
My company name: Wu Construction Inc.
My name: Victor Wu
My telephone number: *******666

Call me and I will tell you the story

Do not sign up for Home Advisor if you are a contractor. They tell you they will send you quality leads but most of the time the information you received you cannot reach the customer or you reach the customer and they have no idea about the project you're calling them about. You ask Home Advisor for a credit they tried to reach the customer one time and it no answer they did not your credit. But Home Advisors policy is you have to try to reach the customer On two different dates by phone by messaging via email and then 99% of the time they still deny your credit, but like I said they try to contact the customer on one occasion don't reach the customer they deny your credit. How many visor has taken a lot of money from me for false leads. Stay away they are no good for your business.

I have been with Home Advisor for since 2017 as a pro but am dismayed to be charged for a task my company does not do and then be refused a credit. The client wants a Home Manager, someone to live in the home with their own furniture (not staging furniture) take care of the home while it's for sale and pay utilities, none of which we, nor most stagers, do. Home Managers for realtors are NOT stagers.

Despite this, and after calling customer service, Home Advisor denied my request and kept my money.

Bad business practices, Home Advisor. I am disappointed.

I am a cabinet dealer. I sell cabinets for Aristkraft and other cabinet makers. I recieved a lead for a cabinets and installation. Under my job sevices rendered it is worded "Pre-Manufactured Cabinets- Materials not provided by Consumer" I paid a lead fee(almost $100.00) for a guy who had broken Ikea cabinets that he bought from an individual, That were in his garage. Clearly not a cabinet lead.
I asked for credit... I wish I could copy and paste there no refund line of crap.
I payed for a lead they called cabinets for someone who wanted bunk beds made. Still no credit. I may not be the sharpest knife in the drawer but I believe that is furniture. Then a gun case... NO CREDIT>
HomeAdvisor is a scam. They just want their hands in your pockets

Work will never get done. No one shows up or cancels meeting at the last minute. I tried several gutter cleaners, general contractors and painters. Most companies are based out of locations far away so no one seems to care about customer service.

They don, t tell you everything when you sign up, like you will be auto debited ever week, you pay for leads even if you NEVER get a hold of the customer. So you pay $25 to $36 for phone numbers who never answer. You have to accept all of the crappy leads in order to get the good ones. I originally signed up and told the Guy I would be willing to pay more for only the good leads, that I didn't have time to wast calling the price shoppers and He said that would be fine. I found out Two or Three phone calls later that, s not allowed. You have to take all of them good or bad, and you will be billed for every one even if the customer never answers the phone. They want you to call these poor people continuously which is not how I do Business. If I call and leave a message I will not continue to bother someone who doesn't want to talk to me. I, m not a tele marketer which is what Home Adviser wants you to be. In the beginning they will refund some bogus leads but after the first week you will Pay for all of the leads. I was charged for around 25 leads and only talked to 4 people two of which just price shopping and I booked the other two. By the end of the month I lost money and gained a lot of stress. Oh ya you will get leads at 10 pm, Midnight and 4 am, and your supposed to call these people back immediately, now how professional does that sound. STAY AWAY

I was a Homeadvisor "Pro" for about a month, here's what I discovered: You have 72-hours to get a refund for your membership fee. Homeadvisor charges you for every lead (win or lose). If you get a wrong lead (homeowner miscategorizes their job), you will have to call in and talk to the billing department to remove the charge. I was told all leads are nonrefundable, so it is at Homeadvisor's discretion to refund you. Before you cancel your membership, make sure you talk to billing to remove any outstanding lead charges. Customer service will be much more gracious if you're still a member (you're nothing to them if you're not a member). $100 is the minimum spend target for leads. In other words, Homeadvisor wants to guarantee they take at least $100/month from you - again, there is no guarantee you will land any of these leads. Homeadvisor will tell you that they maintain a business relationship with their "Pros", but I see them as nothing more than bloodsucking leeches. If you're a new contractor, try to get customers the old fashioned way: website SEO, pass out business cards, go to homeowner events, etc. Homeadvisor preys on new contractors that want easy access to customers - you will pay dearly for this "easy access".

Have been signed up for home advisor for about 3 weeks. Worst nightmare ever! We got promised so much good from our sales rep. A after he got credit card info, he just disappeared for 8 days. I was unable to get in touch with him, and he never answered any of my voicemails. I spoke with 5 different people about an issue with our business name being advertised wrong. Which by the way our sales rep A. Promised would be fixed within 5 business days, and then disappeared. No one checked up on anything until I started complaining and then I got couple phone calls from them as "a nice service we want to go over how to use home advisor"... well that would have been great from start and not after 2 week of the worst membership I have ever signed up for. In the end, after more than 5 hours of phone conversations I got offered that they would pay half of my lead cost so total of 120$, until next day it changed to be 100$ credit for future leads. Might sound good - but after the worst service, why would I want to keep doing business with them?. The leads you get might seem promising in the beginning, until you figure out that it is almost impossible to get in touch with the home owner or if you do as we did, the customer ended cancelling because she had been contacted by 10 others. Which by the way home advisor promised that only 3 pros would get the lead... Also, impossible to speak with an actual manager. Do yourself a favor and NEVER sign up as a home advisor pro. Don't waste your money here!

I have been using them for 4 months but I am seriously considering dropping them even tho I paid almost $300 to be a member. Their leads have been mostly good but when its a bad lead it can be costly. They seem to charge around $28 for each lead. I'm a pretty good salesman and I have quite a few stars but it still stings when you can't get a credit for a bad lead.
Recently their computer didn't register my first contact call with 3 customers. The customers are not responding and now I can't get the credit I would normally be entitled to for having been given a bad lead. I just lost $90.00. I called the company before I asked for a credit and they said they had heard from other members with a similar complaint and would make a note.
If you can't afford to loose (they call it marketing/investing) $300 or more per month I do not recommend you go this route.
I can't say I regret signing up I just wish I done a lot more research first.