I went there with my sister to find a dress for vegas and the man in the changing room was so rude. Not only did he keep making snarky remarks on what my sister was trying on but every time i went to the door to see what my sister was trying on he would be like "excuse me you are not aloud to have 2 people in a change room." I was not in the change room what so ever. Or when he would be texting or gossiping with the other worker not helping us with sizes, i would go search though the store to find the dress. When returning he would reply," your not aloud to bring her other dresses thats my job." i finally got fed up with his attitude and replied," if thats your job then you should be doing it rather then be such an $#*!." In summary do not shop their unless you want people being extremely rude just to buy cheap clothing.

I was called for a hob interview there were seven of us. They divided us into two groups they called it a " group interview" it was so obvious their was favoritism and discrimination. That's the reason why I was chosen my resumed clearly showed that I am experienced in sales. O and the fact that I'm not American could be the other issue. It should matter about where you're from etc. Overall it was a bad experience. Luckily i wasn't relying on them for a job..

I purchased clothes online from H&M and they never came. Over the course of a month and a half I talked to 13 customer service reps who all told me different things about the date of the refund and the status of the refund. Three of them hung up on me because I asked for a supervisor, one of them in mid-sentence. I have not received my items and I have never received my refund, though I was promised by ten other reps that I would receive it.

You are taking a risk when you shop with H&M online. I would highly recommend shopping with someone else.

Yesterday I went in just to look around and wind up getting my daughter somethings. I get to the check out and one of the girls is in a crop tank top with no bra since I have been shopping at H&M all the employees there have always been decent yesterday was another story not only was she not decent but it is surprising that management would allow an employee to work dressed like that. As a VP and a woman it did make me feel very uncomfortable to be there and I have decided not to shop at the one on 86th & Lexington anymore.

I wish I had read the reviews of this company before I placed my order. I ordered a man's shirt and having being notified that it had finally shipped, I followed the online tracking until it showed that it had arrived at my local post office. I then waited several more days but the status never changed. When I contacted H&M Customer Service, they told me to wait another week. I waited, and still no update on the order. When I called H&M this time, they told me I needed to wait another TWO weeks and then contact then again. At this point I knew that this could go on and on, so I turned it over to my bank to deal with them.

There was a time H&M was my go to store. The clothes were fashionable and trendy, the colors were fantastic, and they carried my size.

All I see now is disappointment in a brand I once loved. The clothing is cheaply made, doesn't fit, and is carried in fashions/looks that fall very short of the mark.

I am sad by the state of this once great brand. The marketing/advertising and product have pushed me away. You have to ask yourself, "is what I see in the picture what I want to aspire to?"… No.

Very upset with them I ordered my son school clothes, it shows that my package arrive Tuesday at 10:30 PM never did! I contacted the company they used as the carrier and they said they delivered it to a mailbox parcel when I don't have that and I checked my cameras to see if the shipping company they used when ip to my neighbors and it did not! It is the worse trying to talk to someone from gls the only way to actually have someone talk to you is through chat they won't answer the phone they said that the person that delivered it will call me but can't give me a time frame when they will call me! I have ordered from them so many times and this has never happened they lost me as a customer I will never buy ever again!

I ordered swimsuits in the mail seeing that everything was returnable in store. I tried on one out of the 4 swimsuits bottoms I purchased and realized that they were too small. I went to return the swimsuits at the store and I was told I could only return the tops. 3 swimsuit bottoms still remained un-opened and I was still unable to return them due to sanitary reasons. I was told I needed to read the fine fine print where it said they don't take back bathing suit bottoms. I understand the concept but what I don't understand is that I was the only person to try on this one swimsuit (with underwear) meanwhile the remaining suits sit in the store and get tried on over and over again until sold. This is the only store I have seen do this and it's irritating that it is not advertised where a buyer can see it when making a purchase. Now I'm left with 4 swimsuit bottoms that don't fit and cannot be returned, thanks H&M!

The customer service H&M providing is extremely disappointing. I have been shopping online for years and I have never experienced such an unprofessional service. Every time when I try to order through you website is always some kind of problems, eg. Couldn't deliver to my office, it was an error on the website and I couldn't process my orders, didn't accept my password and block the account, but when I ask to send me a password to my email, I received information the email address is invalid, but when I wanted to create a new account you didn't let me, because my email address already exist, customer service email is not available through website. Time of delivery is also not as you are inform. The delivery suppose to be between 2-4 days but I received my parcel after 8 days. That's very disappointing. At the moment I have a few items in my basket but I can't process it because my account is blocked. Very stressful experience with no customer service at all!

Hello. I want to write my expressions after watching the summer collection. I like it, everything in my style but, I was looking for more dresses. But on the whole, I look very sensitive in your clothes.

Technology not their strong side.
Tried to pot an order online. Kept giving me an error RM1 not a decline. I called customer service they told me the bank blocked you, I said I called the bank and there is no problem, then she tried to tell me its because billing and shipping is not the same... really? So she transferred me to a manager, when I realized that I was charged $250 (5 times in total) in my bank account, when I said it to the manager she said it was decline on our side! What? Like really what? She told me that accounting will contact me to put the order in 72 hours!
I told here I prefer to go and buy in Zara

I made an order on black friday and half of it came two months later. The other half was supposedly canceled for being out of stock but I was still charged the full amount. I had to wait two months for a package that didn't come. I bought from 8 other stores on black friday and every single package came within a week so the excuse of the "corona pandemic" is just a pathetic attempt to cover up the fact that H&M's online shipping system is complete garbage.