I purchased shirt from the store 2-3 weeks ago and forgot that I had it in my car, so I changed my mind and wanted to return it. So I went to the store and was told that used item cannot be returned. I never wore it. So manager told me it smell perfume and cannot be taken back. I tried to explain that it never was worn, but he would not listen to me. So I left and called customer service in Chicago and was told that they cannot obey store rules and item cannot be returned. I don't know maybe when customer try item they gave perfume on. Maybe be after each try on they should dry clean it, other wise this company will have problems. So people, before u planning to by anything from this store----think about it, or u will stock with merchandise u don't need or ever going to wear. I will never shop at this store

The store features lots of casual clothing, it's not too expensive knowing the fabric is not the fanciest, but they don't hide this fact. They are offering products to make it affordable to anyone and the styles are well-rounded. Since they have standard clothing, I always find a shirt to buy there, sometimes it's just plain black shirt but it's still something. An old client of H&M, I don't recommend putting any huge brand-like expectations of clothing, it's just simple apparel. It's important to have a store like that where you know you can visit any time and buy what you need in an affordable price.

I placed an order on 12/16. No email received. On 12/17 hm page said my items shipped. The tracking number is invalid. I called customer service, waited 30 mins on 12/19 and was told the tracking should be updated. 2 days later nothing. I called back customer service waited 1hr to be told my items have been shipped and tracking should be corrected. Still nothing. But they did slash my price to half off. I asked to speak to management and I was put on hold for another 30 mins and nothing. H&M online shopping is garbage and so is the customer service! Avoid!

Went in to the store in Nice to buy a shirt, pretty Strait forward I thought. There's the shirt, there's the price you pay. Boy was I wrong. As I got to the counter I saw the price was nearly double what was advertised. I payed for the item at that price after a short debate with the woman on the checkout. I then proceeded back up the three flights of stairs to photograph the incorrect label as I thought this would make it Strait forward for her and I would get my money back. Nope. She then asked me if I would like a refund. At this stage I thought yea bugger it. I don't want to do business with a place like this. To which they replied they would only refund onto card. Even after I paid with CASH! As I didn't have a card on me at the time I was left with no option but to take the overpriced shirt. Very disappointed

I went to return two items and salesperson saw HnM bag in my hand and told me that their system is down for return, but I exchange them for a different size. I said the size is not available so I have no choice. He told me to go to a different location and their system is fine. I said oth location is twenty minutes away and more. I asked him what kind of system is that which is down for returns only and good for buying and exchange and if they ever put system down information online so people can read it before coming all the way. He had no answer to that. Bottom line is that they are really not helpful and courteous.

H&M stated the product would be delivered within 5~7 days, wait for 15 days and called the customer service. Person told me that product is in transit and cannot do anything. They can claim product lost in transit after 30 days and do a full refund without the product. While I want the product and not interested in refund. They do not stand behind their delivery commitment and if product is lost, all they would do is say sorry and do a full refund. If that is the case, why would anyone place online order?

My kids and I really love new summer collection, especially my teenage son! Beatufil colours and quality it's the reason why I always coming back to your store. For me your jumpers are just amazing and that's why I am so excited for winter collection and already saving money for big purchase :))

I have shopped H&M in the past, but will NEVER shop there again after watching their latest. Christmas Commercial! My family & I were watching a Family Christmas movie (Home Alone) and a Christmas commercial for H&M comes on, and they are showing couples together, and all of a sudden they show 2 men romantically KISSING! How Gross! Now I am well aware this happens in real life, and while I don't agree with that lifestyle, its not my business. BUT... I nor my family should have to see this in our own home! Talk about unfair. The government is HUGE on protecting gay rights, but what about straight people's rights? I guess companies don't think straight people deserve rights. I'm sorry, but if we are sitting in our own home, this should not be shoved down our throats! WHAT makes companies think that is okay? I believe Hollyweird is sending the morals of this country straight down the tubes, and could care less.

Purchased size 2 jeans. I was sent a size 4 instead, when I did the online chat I was severely chastised for not using the new sizing chart. Could not get them to understand I ordered a 2 and received a 4. Sent jeans back, fast forward 2 weeks and 43 minutes later with 4 phone calls I received an email stating they received my jeans. Still waiting on refund to hit my card. Also asked to talk with a supervisor, they have to email a supervisor and they will contact me in 48 hours. I am still waiting.

Tried to cancel my order and they wouldn't let me... even talked to the mgr and he said it was to late and I just placed the order 3 days ago... and item still haven't left ware house never shopping here again

Love the clothes.however, HM didn't accept my return and I called to ask why. I couldn't understand him…you can also opt in to leave feedback after the call. So the man put me on mute and left me there, so I couldn't leave feedback.

Could not understand hardly anything she said, I received the wrong items and they won't send what I ordered out until I send the $10 rings back they sent me when spent 10X the amount of the rings. She stated it could take up to 30 days to get my money back for a mistake they made.

I've experienced my time with H&M as an employee and before I got to my store I was training outside of east TX. I was told the person who would be Manager was a not a good person among many stories from others who knew her. When we opened our store in February, let me just say the company only sides with their internal employees when it comes to external employees problems. The company sides with who they know or who their better friends with. They have a saying of being straight forward and honest, but in the district office they don't even live by that saying. The store manager is rude, disrespectful, talks with an attitude all the time and treats employees like kids with no respect. Needless to say the store manager Adrianne McDonald is not a good store manager. She couldn't even get her store together to make it a great work experience. She's is everything to the word rude.