We made a special trip to Tanger H&M because we needed jeans. Looked around the store for 15-20 min & picked out quite a few items to try on. We noticed that the 3 employees at the desk never spoke to us or acknowledged us in any way. When we asked to try on our items we were rudely told the dressing room was closed due to low staffing. What a joke! The employees at the desk were doing nothing. I asked why one of them couldn't monitor the dressing room- the guy who said he was the manager- said their job was to clean & keep the store neat. He could have cared less that we wanted to try on clothes & BUY something -the reason he has a job, right?! We left in frustration & disappointment! This store will be closed soon because the staff there is worthless.

I recently ordered a Blazer and Shirt from this company. I did not receive my package. So I called customer service and was told I put an invalid address in. I checked my order receipt and the address was correct. H&M did not use my unit number But blamed me for the delay in the delivery. I was hung up on when I asked to speak to a supervisor. Then I called back and was hung up on again. I called a third time and was told I couldn't speak to a supervisor. Finally I called a fourth time and when I asked for a refund they said they couldn't do that. I will never give them another dollar. Do yourself a favor and find somewhere else to get clothes. They offered a discount on my next purchase. Basically attempting to utilize marketing to make it seem like they were genuinely trying to improve my experience.

Order some clothing online, and when they sent me an email asking me to "be patient", that my order hadn't processed yet, and they would let me know when it had. I noticed there was an old shipping address, so I called right away to correct the error and they told me there was no way to change the address. They told me this even though the order had not processed yet. Okay, whatever, so I told them to just cancel the order. They said there was no way, even though the order had not been processed, to cancel the order. What? I've moved a lot, and this has never happened with any other retailer EVER. This company is the worst. When I asked to escalate my call, the customer service rep put me only hold for (no exaggeration) 30 minutes and then hung up on me. I'll just dispute the charge with my credit card. Luckily, my credit card company has excellent customer service. I would give zero stars if I could.

I had recently bought a large quantity of clothes from h and n but unfortunately I had a problem with my order. In the delivery docket it had stated that I received one of the t-shirts from the order but in fact I hadn't. I immediately called up customer service because I had no proof that this shirt had in fact not arrived. ( Everything including the docket said it did) A very kind woman apologised and explained that I would receive a refund shortly. Within 48hours I had my money returned. I had ordered lots of other clothes and they were all perfect.
Would recommend to everyone.

When I went there the other day with my mom, to shop for my brother we saw a jacket we really wanted to get him. We checked everywhere for his size, but the only oe left was on the maniquin. We went to ask an associate if we could take it down and put up a different one but they said "Oh, we don't take things off our maniqiuins, But we can put you on the waiting list." my mom and I were very upset ad felt the need to share this wth the world

I dealt with customer service twice, and both times were horrible experiences. The agent was high or sounded high and uninvested, told me the item in transit was returned because I put in my address wrong (turns out my address was just fine as it was the same one I used for every order...) and could not do anything to help. They couldn't simply just find the right address with my postal code, and it seemed that they couldn't tell me exactly/or didn't want to look into why my package was returned so they told be something random and in the end, nothing was done about it.

They don't follow their 30day return policy because it was a "designer" merchandise. Nothing was explained when ordered through online. After 15 days to go return it, store said since it was a designer merchandise I would have to send it back to online. Now I'm trying to call the customer service line to verify so I won't waste my time but I've been on hold for 25minutes. This is UNACCEPTABLE! Hold for 25minutes and still waiting! Really?

My Mom and I went to the store on May 9, 2017.We qued in line for payment and when it got to my mom's turn, she give out hundred and the cashing machine got stuck after the cashed put in the money.so my mom have to wait for like 20 mins over there at the corner while the shoppers from behind pass by.my mom dun wanna wait anymore so she give the casher the exact price and changes and want to take back the hundred and go. But the casher say he can't do it. I totally understand things like this happen but he didn't even feel sorry for the trouble or act like he didn't care and be cool. I m a huge H&M fan, most of my outfits are from H&M but this experience was just a disappointment. I hope no other shoppers experience such a bad service in future.

What is ordered on the website is not what they send you. Clothes they send you are extremely cheaply made. Customer Service is totally awful. Will NEVER order anything from the website or purchase anything in their store.

The company is unable to solve any shipping issues. My package was sent back, and then they were unable to update the address and resend. Then I was told I had to wait an additional five days for a refund after the tracking had said the package had already been sent back. Horrible customer service. Was the last jacket and they said we can send u ana update when the jacket is available again. Smh

I ordered a fairly significant order for my children on 12/7/17, received confirmation that it had shipped and I would be receiving it prior to 12/14/17. Tracking # was wrong, when I tried call in customer service 12/20/17 I sat on hold for over an hour while attempting to customer service chat as well. When I got on customer service chat I was told basically there was nothing that they could do. No explanation for where my package was. Did give me a new tracking # which is still under investigation with UPS. Called customer service again on 02/15/17 when I still hadn't been issued a refund for my never shipped package. Called again today as I still have not received my refund. The customer service agent Liz claims that there is no confirmation that my refund was shipped. Yadayadayada. Long story short will now file a claim with my visa card to get my money back but I will never order again from such a poor excuse for a company. Zero customer service and support!