About the Business
H&M, a Swedish multinational fast-fashion retailer founded in 1947, offers trendy and affordable clothing for men, women, and children. Headquartered in Stockholm, it operates over 5,000 stores in 74 countries, emphasizing sustainability through eco-friendly practices. H&M collaborates with renowned designers and continually adapts to market trends.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
H&M has a rating of 1.7 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with H&M most frequently mention customer service, online shopping and credit card. H&M ranks 100th among Discount Clothing sites.
It happened many times with me, when i ordered online, they sent to me wrong items((((((( so i think its better to buy in the sores. But the problem is they not always have the same stuff in the sore, variety of clothes online is much more and better, thats why i like to buy online, but its always unpleasantness((((((((((((((( so sad... i even calld them, but they ( customer service) did not help me with anything
Seems like they launched too soon as no one seems to know what they're doing.
I received 1 item from my order which was broken so I sent it back, and they tried to charge me $5 for sending an item that arrived broken back.
I was charged for the other 3 items I ordered, but never received them but when 3 weeks later I called to ask where they were (they don't send real tracking numbers) the snotty customer service rep tried to only refund me for one item and told me I wasn't charged for the other items. I had to email in my credit card statement to prove that I was. Shouldn't they be able to see that in their system? She still only credited me one item, so I had to get back on the phone yet again.
After all that, they still thought I would shop with them and she emailed me a coupon for free shipping.
STAY FAR AWAY
I bought clothes on h&m online i suppose to received it in 4 days and now after 11 days i didn't received it i called them emailed them they couldn't give me right answer so how come u charged me for shipping but u can't deliver it on time even tho passed 6 days after deliver time its fraud false information give it to customers
Price on line cheaper than in store by $5.00. Merchandise in store was on the wrong rack and I was charged full price instead of the price on line as well as the rack it was on. My first visit there and probably my last. I was told by customer service "sorry for the inconvenience"
Bought a dress, got home n noticed a sensor was left on my dress. Returned the following day, Abdul was the worst. He never greet me or my daughter but continued a conversation with his coworker instead. Not a hello, may I help you nothing. His entire demeanor was rude and cold. I will not be back..
This company is a joke.
I tried to buy a suit for my son and they canceled the order because it was out of stock and I think it is outrageous that they were advertising products that they don't have and they still charge you credit card!
Don't make the same mistake as me. DONT SHOP IN H&M! I will never do this again.
The managers and the higher officials treat the employees as very bad... They should remember that they are also employees to the company. They never accept the errors which they did. They are flipping that to the employees. Very bad company management... As well as garments are also not worthy.
I tried about 15 times to order on the website for the first time but couldn't figure out why it wouldn't go through. After speaking with several customer service reps, I found it out it was a system issue with H&M's credit card system and they did not know why it was rejecting my card. All they told me was to wait a few days for the system to refresh. I did and now the website is having technical difficulties. I have never had so many issues trying to order clothes online. Very frustrating because I spent all that time picking out clothes and now I won't be able to purchase them.
I went into h&m to buy some stuff when i went to pay the said my transaction has been declined when i went to my back they told me that they have definitely took the money out of my account i have to wait to take the clothes which i have paid for the guy that served me wasnt helpful at all he told me he will get back to me im still waiting!
I've ordered from H&M online a few times in Canada and I've received my packages within a few days, and they've always been exactly what I had asked for. Items look the same online as in Person. They aren't the most durable, but you get what you pay for. I would recommend ordering from H&M Canada, I really have found them to be quite reliable.
Order a sweatshirt received it in 4 days, fast delivery, and quality products. The quality of the sweatshirt is amazing and the stitches are also well-made. The fitting of the sweatshirt is also good.
I live in Canada and bought a jacket when i was in the states in September, the jacket was defective and only just found out. I called customer service and they literally told me that there was nothing to do even when i gave them options of returning merchandise in the past. The manager did not help me, all he said was "there's nothing we can do" so you're telling me i spent $90CAD on a defective jacket and there's nothing that can be done? I will never be shopping here again! Worst customer service i have ever had!
I put in an order 18 days before Christmas and they are telling me it will arrive after Christmas! Of course using Covid19 as an excuse! Funny how, Amazon, Macy's, Khols, Costco and Ulta all have been able to get packages out in time. I will never order from H&M again. Now I have to go out and replace the items so my son has them for Christmas
I love their clothes for toddlers ive ordered 2 packages i still have not received the worst customer service do they just hire anyone to do that job! All i want is my $#*!ing clothes its so fustrating trying to get shold of them ive got hung up on, someone came out speaking a whole other language, like wtf else! Never again!
Great prices, beautiful clothes.
However... I've bought 4 different shirts from H&M that started out as lovely 3/4 sleeve flowy tops. One wash in cold water and a line dry later, and I've now got 4 tight-fitting t-shirts. What gives?! That's not what I purchased.
I am not a dolt. I am well aware that 100% cotton shrinks. But to that extent, having followed the proper washing instructions? That's ludicrous! I lost at least 6 inches on the bottom of these shirts. I'll leave the crop tops to Slater, thank you very much.
They really need warning labels (and to carry XXXXL sizes so that I can have my appropriate medium when all is said and done. Not impressed.
I bought from H&M online and I did not receive the items so after waiting more than 2 weeks for my items, I called H&M customer service and asked if I could get a refund instead since I tried tracking it and it seems like it's stuck somewhere in California and it isn't moving at all. I spoke with a prick named Simon and he was very rude and showed no interest of helping me and even laughed that I didn't get my package. He told me I will receive an email of confirmation regarding my refund but I still have not receive any email. This is the worst customer service I ever had! And I will not be ordering from H&M ever again and will make sure it gets spread around to avoid this scam!
I ordered 3 tshirts online. When I received the order I had 2 tshirts and a headband. When called customer service they told me that in order to refund my money I had to go to the mail or the store which the nearest store is1hr away and return the headband even though it was their mistake. Worst customer service experience ever.
H&M is the worst store ever to shop online. Will never shop there again ever!
My package had a invalid tracking number and when I called customer service they said I have to wait 15 days to report it missing and call back.
I received the package very late and when I tried to return the items to the store because I did not want them anymore, they said I couldn't return it. Since the customer service has blocked it?!?
Be mindful of the return charge on your return items. I wasn't aware and I received half of my money back on an item. I could have just kept it and sold it on another site. Next time I will know that the return label is $5.99 to use.
I had a outstanding service in one of the stores in Milton Kenyes. The lovely staff member ( with the glasses on and some tatoos) really amazing, especially late Saturday evening. The Guy was very helpful and knowladgeble. He made my day:)Wish to remember his name
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members