Really poor app and online services. Shouldn't buy until you want to waste a month and get nothing in return! They would take order and still not deliver the thing and for refund, would take more than a month. A total waste of time

I understand there is a pandemic and there is more ordering than usual but they aren't handling it well at all! They said there would be a delay, sure, but a week after I ordered they sent an email thet they are packing and shipping my order, expect a shipping confirmation soon... that was almost three days ago! When I contacted customer service, all I got was BS about covid, no explanation about the email with no follow through. Please don't lie to me, it's not good business!

I went to the store to exchange some clothes that were to big for my daughter that I bought online and first the sizes are weird 4-6 or 8-10 on most of their girl clothes so my daughter was in between sizes. Second, they wouldn't give me the discount on the clothes I exchanged that I had gotten online, and third they had a sign that said $3.99 about the items and when I went to the register they said it is starting at $3.99 very miss leading. I won't shop there again.

I ordered a few items online including a pair of sandals; I received the sandals a size bigger; number one issue which is absolutely ridiculous for a well known store is that you cannot exchange or return in store! You have to go thru so much hassle to return it back online and you have to pay for shipping; the bigger issue is that the customer service is absolutely awful; they are rude and unhelpful; refused to give my money back even tho it was their mistake demanding that i should return it online to be able to get my money back; it was their mistake to send me the wrong size! I am to waste my time to return the item at a mail office? Are you kidding me; absolutely ridiculous. H&M lost me as a costumer; in store or online; I will never shop from them again and I shop a lot! Big loss!

I decided to write a review hoping to help others as this was my 3rd attempt at getting an order. I have ordered from them a lot the years. The past 3 years things have gone down hill. I placed an order and it never arrived. I made several calls and kept being told to wait. I waited over month. They said it was lost and we ordered again. This time it was delivered to the wrong address. I called and kept being told to wait again. Finally ordered again and was on 3- 5 day delivery. We are on day 10 now. I have called twice. I was told 3 days ago that the system was wrong and it was definitely to be delivered on Saturday (yesterday). It was not here. I am on the phone now. The guy will not hang up because he doesn't want me to go to the feedback portion. This is the 3rd time this has happened to me where they know you are not happy then they just do not hang up. I figured it out and decided to just sit until they had to hang up. When they hang up you are automatically sent to the feedback. They can't stop that, but they can refuse to hang up so that you just hang up and the they do not get bd feedback. Literally, this guy keeps coming on to tell me to hang up. I finally tell him that I am not hanging up so I can get to the survey. He is mad. Beware. You are also talking to another country they are reading from a script. After many years I am not done with this company.

I recently ordered from the website and wanted to leave a review on the products themselves, but saw that there wasn't an option to do so. I haven't worn the clothes much so I can't speak on how long the clothes stay pretty, but the clothes all came to me in beautiful condition and exactly how I imagined them! One thing I was nervous about was sizing - I'm normally a size 6, but after looking at this specific size chart I decided to order my shorts in size 8. However, the clothes fit perfectly and I couldn't be happier with them! When in doubt, definitely size up!

I have no problem with H&M not about the quality or delivery but about the discount codes and staff behavior. Once i had discounted code of 150€ on my account but it was withdrawn again because they said we mistakenly added this to your account but hope they try to solve their technical problems Or in France the girl who worked as a cashier didn't use the discount code for me because I'm not French while I live in France and i use French account. I little became disappoint by their behavior to their customers but still i love products of H&M.

Dont ever shop at hm online in canada you will get the worst service, the 1st time i ordered my stuff it came a month later, at the same time i bought things online from uniqlo and mountain warehouse and i received my items from both of them in 5 days, the 2nd time i ordered from hm canada they sent me the wrong size of the item and it took more than 2 weeks to arrive, when i wanted to return the item for the right size that size was sold out, they did not offer any sort of compensation and just said to return the item.

Horrific experience. I normally shop at H and M often and love their prices but their response to covid is absolutely horrible. I ordered a package like three weeks ago and it's been saying that usps is waiting for the package to arrive to them so they can ship it. It has been saying that for days. I contacted customer support and waiting for 40 min before an agent started a chat with me and the moment the agent got on, the cat randomly stopped and wouldn't let me say anything. Then I emailed them 2 weeks ago and still no response. Absolutely trash. Extremely dissapointed. Pacsun got my order and had it at my doorstep in a week, even though covid is active. H and M is garbage, don't order online.

I love H&M but it's quite irksome that all the items I like are never available. There was a blue jumpsuit I wanted and I ordere it. I thought it was on the way only to find out it had been canceled and I was never informed by H&M CSR. This happened for two weeks straight and every time I called I received a different answer for my request for the blue jumpsuit. I finally gave up and went to the store to buy something else. This is an ongoing issue with them because they send out the magazine and by the time you order an item it is not available. UGH

I am a traveler in Turkey and I made a purchase from a H&M at Ankamall. When I asked for a tax-free invoice, the supervisor was told that the law of this brand is that it does not give you a tax-free invoice, while all brands gave me this invoice for the tax that I paid. I shouldn't pay for the title of a passenger in this country. It was very sad for me, and even though I was a fan of this brand, it made me change my opinion from now on.

H&M charged me twice for the same items I bought! If I spent $20 or less I wouldn't be as upset about this but I spent over $100 and the women that served me charged me twice for that same item. It's very frustrating because I have proof of the money that was taken from my account and it was not my mistake it was theirs! Now I have to go through this long procedure just to get my money back and it's bull$#*!! They take my money in an instant and when I come back to correct 'their' mistake and to get back my money it's takes them so long!

Worst delivery services and worst customer service ever. I created an order, 15 days later. Still have not got it. I reached out to customer service 4 times via call, 2 times via Chat, 1 time to UPS as well who told me they never got a pick up order call from the warehouse. No matter however many times I called H&M, not a single time they called the warehouse. One call to warehouse could have solved the issue but it's highly unorganized. Now after 15 days, when things are out of stock and deals are gone. They are giving my price back which is not a right compensation for my time and lost items. But they don't care at all. Not owning up to their mistakes even a bit. I wish atleast they should learn how to treat their customers and how to work between their own departments. Group of Highly unprofessionals. I even created a ticket and had been on call for 1 hour, never recieved a call back either!