Hertz.com

WARNING: DO NOT RENT FROM HERTZ AT ICT AIRPORT – COMPLETE SCAM.
This place is a disgrace. A month ago, I rented a car and they fraudulently overcharged me $345 on top of my rental. Then they had the nerve to bill me for two full days when I clearly returned the car after just one day. I've reached out repeatedly — no response, no refund, no accountability. It's like they took my money and vanished. The customer service is nonexistent, and the way this location operates is shady at best, criminal at worst. Save yourself the frustration, the financial loss, and the blatant disrespect. Run — don't walk — away from this Hertz location. I made the mistake so you don't have to.

Hertz's lack of transparency and poor customer service made for a frustrating experience. Despite prepaying in full, I was hit with an unexpected $1,219 deposit hold—more than double what I was told to expect. Hertz never disclosed this amount upfront, and when I questioned it, I was met with dismissive and condescending responses.

To make matters worse, Hertz held my funds for an entire month, despite their own policy stating holds should be released in 7 days. Rather than taking responsibility, they shifted blame to my bank, leaving me to chase my own money.

If you're considering renting from Hertz, be aware of hidden charges, excessive deposit holds, and poor customer support. I strongly recommend choosing a rental company that values honesty and customer service.

A pior experiência que já tive com aluguel de carros. O gerente é arrogante, mal-educado e absolutamente despreparado. Tentei recusar o seguro CDW e LDW para usar o do meu cartão, mas ele disse que "não era o Mickey Mouse" e se recusou a fazer a alteração no sistema. Quando insisti, ele simplesmente se negou a me entregar as chaves e mandou eu alugar em outro lugar!

Além disso, ele não cancelou a locação e a Hertz ficou com 100 euros do meu dinheiro, mesmo sem eu ter usado o carro! Isso é roubo! Nunca mais alugo com a Hertz e não recomendo para ninguém. Evitem esse lugar a todo custo!

Despicable company that tried to get my money although i never signed anything with them. They told me later that they own Firefly car hire who also tried to grab my money. They referred the issue to debt collectors! Without even reviewing my case or answering my emails. Didnt even want to talk to me on the phone. It was a result of a VISA credit dispute that resulted in my favour. 6 Months later Hertz popped up and want that money back without answering any of my questions regarding this issue. Thinking serious legal action against them and their side kick eos debt collectors

I returned a vehicle that had a tiny rock ding that was smaller than a pencil erasure, nno way I would have noticed it when I picked it up. Needless to say they blamed me then rather than repairing it for $100 they elected to replace the windshield for $670. Customer service was a joke and refused to explain why they chose the much more expensive option

I was driving your rental when a 6 ft tractor retread came at me and I couldn't avoid it without causing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business.
Not only will I never use hertz again but I will be discouraging everyone I know to ban hertz.
The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road.
You seem to think you can just use my credit card as though you pay the bill.
You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with.

Long story short Hertz would not refund my account after dropping the car off early I talked to numerous hertz customer service people who all assured me I'd have my money back within 7-10 business days - I asked to speak to the supervisor Earnie who said you were refunded yesterday -if it's not in your account take it up with your bank- and hung up on me, so I did my bank got me my money back - two months later Hertz sent me to collections for the exact amount they owed me. 9 month ordeal still going on.

This service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz.
As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!

Disgusted. Yes, I made mistakes, but zero help or support. Back in August I used a van to collect family from Heathrow. 1) the van didn't have the 1/4 tank - I was stressed and didn't see the £50 card limit. Paid £114 to fill up - they will NOT refund me. Drove through the Heathrow drop off area as I panicked about the height restrictions for the car park. Told Hertz there maybe a penalty coming, how should I pay, please let me know if one comes in? Months later I finally get a full penalty, but now so late I can't pay it online and it's gone to enforcement company! I have repeatedly chased them for answers and now finally in December told - no, no help. At least £230 out of pocket now because they just don't care.

Rental Agreement # *******
For a 13 days rental, I was deceptively charged $3,497.00 for an upgraded 49,000 miles driven car with poor shocks, bad steering and non-functional USB port. Complaint about the cars performance from the highway went unheeded, as the buck was passed here and there.
In addition to $ 3,497.00, my credit card has been charged an additional amount of $695.00 without any explanation on my receipt as to what this additional charge entails. I could not find the explanation anywhere on Hertz's website either.

In three recent Hertz rentals, they had no cars available despite taking my reservation and my being a President's Circle member. In each case, a bunch of other people were also left without cars. The manager at the one in NYC said he thinks this is the company policy despite it being illegal in New York. Sounds like an opportunity for another class action lawsuit against Hertz. I guess leaving their customers stranded without a car is better than having them arrested for stealing a car that they rented!

Their customer service is horrible. They'll send an e-mail 3-5 business days later after an inquiry stating that they have a high influx of e-mails so they take a long time to reply then just tell you to call a 1-800 # and remain on the line for 10-15 minutes. Their e-mails are ALWAYS saying sorry for the inconvenience but the messages are completely automated. I cancelled my reservation at the end of the 15 minute call.

I prepaid for a manager special 2 or 4 door car. When I arrived the agent stated no 4 door was available, she would upgrade to a full size car. I told her I could get a better deal at another car rental. She stated she'd take care of me and give a 50% discount. I trusted her word, my mistake! My original reservation was for $276.38, my final charge on my credit card is $615.80. Very nice " bait and switch " Hertz. Shame on your agent for lying and stealing customers hard earned money. I guess nothing was learned from bankruptcy and the lawsuit of your former CEO.

Hertz rents cars they don't have and then don't tell anyone until it's time to pick it up. I was told they haven't had a 7 passenger in several weeks, well that would be nice to know before I show up to pick the car up. No sympathy, and I'm the one left to handle the giant mess they created. Cust service Is horrible and im A presidents member, looks like I will take my business elsewhere

For hours I attempted today to book a rental. Keep in mind I'm a President's Circle Member at Hertz and have thousands of points for free rentals. I had my first opportunity to use some of my points to get a free rental. It was impossible to do. I tried on the website and kept getting a web site error message. I tried contacting someone but kept getting routed to an outsourced call center somewhere in Asia that had little or no product knowledge (didn't understand my renal was a 3 day and not 2 day) and was impossible to understand (poor English language). I spent hours trying to rent a car for the weekend using points online, through the app, using the 800 number and even Facebook and Twitter messages and still was unable to complete this simple transaction. What a terrible customer experience.

Unresponsive customer service. Hertz rented me a vehicle with over 55,000 miles on the odometer. During my rental the key fob became inoperative and would not unlock the doors. The lock cylinder for the physical key was also broken. I could not unlock the car. I was stranded at a remote location with no cell service after completing an 85 mile backpacking trip. The vehicle also had no spare tire. Hertz Customer Service has been unresponsive to my request for customer satisfaction. (Rental Record # *******)

We booked a car through Travelocity which we paid for and received a confirmation number. When we went to pick up the car we were told they didn't have our reservation. The rude employee did nothing to try and help us and actually told us to move out of the line. We had to pay over $140 more to rent a car through another company. We have contacted both Travelocity and Hertz. Hertz refused to refund our money to us or Travelocity because the confirmation number is invalid. My husband was actually hung up on by Hertz several times. Even doing a conference call with Travelocity. Beware they will do anything to rip you off and be extremely rude while doing it.