Hertz.com

Despicable company that tried to get my money although i never signed anything with them. They told me later that they own Firefly car hire who also tried to grab my money. They referred the issue to debt collectors! Without even reviewing my case or answering my emails. Didnt even want to talk to me on the phone. It was a result of a VISA credit dispute that resulted in my favour. 6 Months later Hertz popped up and want that money back without answering any of my questions regarding this issue. Thinking serious legal action against them and their side kick eos debt collectors

I typically rent from Enterprise, however, Hertz has the Shelby GT Mustang and I wanted to do a weekend test drive. Making the reservation, picking up, and returning was a breeze. My issue is the car has been locked down with a speed limit of 80, no cruse control, and the radio set to a max volume that can not be heard with the top down. There is no disclaimer of the above online or at pickup. I have rented other Hertz cars and they were not restricted. I will keep with Enterprise for their sports cars going forward, and recommend you do the same.

As a loyal member of Hertz's Gold Plus Rewards President's Circle, I had always expected a seamless and hassle-free experience with them. However, my recent encounter at the Nashville TN Airport branch left me thoroughly disappointed and frustrated.

First and foremost, upon arriving at the rental counter, I was dismayed to find that I was not given the option to choose my vehicle, as I had been in the past. Instead, I was simply handed keys without any consideration for my preferences or needs. This lack of personalized service was a stark departure from my previous experiences with Hertz.

To make matters worse, upon receiving my final bill, I was shocked to discover a charge of $615 that had not been previously agreed upon. Despite being a President's Circle member, I was subjected to this exorbitant "upgrade" fee without any justification. Apparently you are charged for the guaranteed one-car class upgrade that is listed as a perk.

Adding insult to injury, my attempts to contact a live agent to address these issues were met with frustration. Every phone number I called directed me to the Hertz app or website, leaving me unable to speak with a real person to resolve my concerns.

Overall, my experience with Hertz at the Nashville TN Airport was extremely disappointing. As a loyal customer, I expect better treatment and transparency, especially as a member of the President's Circle. Moving forward, I will be exploring other rental car options and cannot recommend Hertz at this location to fellow travelers or my company's travel department.

Con dos meses de anticipación rentamos en la página de Hertz una camioneta, la más grande que ofrecían, para nuestras vacaciones de Navidad en familia que incluían rentar una camioneta en L.A manejar ahí y luego a Carmel y a Big Sur y devolverla en Monterey. Al llegar a LA nos asignaron una Escalade, firmamos y pagamos. Ya teniendo, con esfuerzo, adentro de la camioneta todas nuestras 5 piezas grandes de equipaje y listos para salir del estacionamiento, nos bajaron del coche! No les importó que ya hubiéramos pagado y que tuviéramos el contrato en la mano; al parecer llegó un socio 'dorado' y más importante que nosotros y con todo y nuestro contrato ya firmado nos bajaron. Gente muy mal educada, muy groseros nos hicieron sentir muy mal, parecía como si en lugar de haber rentado una camioneta la hubiéramos robado y se la estuvieran devolviendo al dueño. Horrible. Con exepción de una de las gerentes con las que hablé después para que me devolvieran al menos el dinero pagado y del sr que nos atendió al llegar que sí se portó bien, las demás personas en Hertz Los Angeles no deberían estar en contacto con gente. Su trato muy malo. Gracias a Dios el resto de nuestro viaje fue bonito. Pero una experiencia así lo pudo arruinar. Preferible no usar Hertz nunca jamás.

When picking up my reserved vehicle at Barcelona airport I was asked if I wanted personal insurance coverage. I declined the coverage but the agent slipped it in the contract anyways. Lesson learned: always look at all the details before signing a rental agreement, no matter how long it takes. This lesson cost me 120 Euros for useless insurance.

The website for Hertz.com is cumbersome in finding out what kind of vehicle they can install hand controls into. So it was no surprise that my hatchback request was deleted and replaced with a full size vehicle (2017 Nissan Altima). I prefer hatchbacks because you can put down the seats in the back and pull in a wheelchair without damaging any upholstery.

I expected Hertz to charge me the weekly rate on a hatchback since it wasn't my fault they could not install the hand controls in the vehicle of my choosing. The clerk giggled at the suggestion when I checked in. Nope, he said you are being charged the full size weekly rate and there was nothing he could do about it. I asked to speak to the manager and was told he was out for lunch but that he would call me.

I did get to speak to the manager and he said he would reduce my rate. However, when I returned the vehicle, the rate wasn't reduced and because I had requested an extra six days, they tacked on two extra charges. Again, I was told that the manager was not there and that I could call the 800 number to try and get it reduced. I attempted to tackle the labyrinth of the Hertz telephone system but I gave up after two transfers because no one knew which department handled accessible rentals.

There are just so many charges for renting a vehicle these days aside from the daily/weekly rate. These are the extras I paid at Hertz Phoenix Airport location:

Concession Fee Recovery 11.11% $ 36.90
County Surch $ 14.53
Energy Charge & Maint Recovery $ 6.44
Return Change Fee $10.00
Cust Facility Chg $6.00 per day $78.00
Tax 15.600% on Taxable TTL $69.74

I was driving your rental when a 6 ft tractor retread came at me and I couldn't avoid it without causing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business.
Not only will I never use hertz again but I will be discouraging everyone I know to ban hertz.
The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road.
You seem to think you can just use my credit card as though you pay the bill.
You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with.

In three recent Hertz rentals, they had no cars available despite taking my reservation and my being a President's Circle member. In each case, a bunch of other people were also left without cars. The manager at the one in NYC said he thinks this is the company policy despite it being illegal in New York. Sounds like an opportunity for another class action lawsuit against Hertz. I guess leaving their customers stranded without a car is better than having them arrested for stealing a car that they rented!

I went online and reserved a Tesla for $50 a day for two days. When I arrive this morning to pick the car up, there was no Tesla and the only thing available was something super expensive in comparison. I feel like this company is very deceitful and uses and abuses their customers. So sick of these large companies getting away with all their lying deceptive practices and schemes.

I worked in the call center in Oklahoma City.

This is a place that requires a disciplined individual to successfully work here, and most people in the age group they usually hire, people in their 20s, don't have that.

The first thing our training group noticed and openly commented on was when reviewing the handbook that the company seemed to be out to get their employees. Admittedly, being only 24 years old I didn't have the level of maturity they were demanding in the job, but it wasn't going to work anyways because of the petty nitpicking.

Because of this, they went on hiring binges at the first of every year. People would quit during the year, and they wouldn't replace them until they started hiring again the next year leaving themselves with a skeletal crew by year-end.

I had people in the building ratting me out and even people at the rental locations tracking my supervisor done when I advised customer of the wrong information.

After four months, I could see I attracted too much negative attention. I went into the office at the start of my shift and said I was quitting right in front of a group of new hires that just happened to be there.

I now make over $200K per year and have never rented a car from Hertz. They usually don't have the best rates anyway.

Rented a car for 6 days and on day one, tire issue's. Then tire issues all week and with many calls to Hertz no one ever answered & voicemail was full so couldn't even leave a message. I called several numbers and even selected road side service needed but again no answer nor option to leave message because vm was full...so disappointed with our whole experience...AND NO ONE TO TALK TOO ABOUT IT...Never again and will share with over 300 people I just work with not including entire family and friends.

I arrived at Hertz car rental Hwy 49 location gulfport ms on Friday March 8 to pick up car I reserved Location was closed I had no notice Missed sons wedding

Hertz, Dollar Car Rental and Thrifty Car Rental are all owned by the same corporate SCUMBAGS that SCAM people when renting cars BUYER BEWARE! I will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a rental that I reserved, checked in via text the day prior, ALL at $169... He ('Jay' at Portland Airport) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental 's website, NO THIRD PARTY) was "just an estimate"... So, my car went from $169 to $536? Yup! BUYER BEWARE! When I questioned Jay, he became so upset, he ripped my receipt out of my hand, told me he is refusing to rent to me, and now three days later, they still have a hold on my card. Refused to let me speak to a manager, refused to tell me a manager's name, took my name and number and said they would call me... NOTHING. This company is nothing but CROOKS!

Never take the car from Hertz, they are more than double the price of the market.
If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company.

Before you realize they are looting you, you will be well under a lot of money and will repent.
I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600.
Never, Hertz, we get under the impression of Tesla and all through them but it is all a trap. Worst company to take car rental from.

I took Tesla and lost my Key, I called the call center they told me USD250, and to take a replacement, when I went to take a replacement they charged me USD400 dollars for the key, and the person at Newark airport in the Gold member area was damn rude. When I said okay I will return the car, this person charged me a full week despite I returned in one day, I did not realize it earlier, but after a few minutes when left, ran back to him what he did.

No apologies nothing, he just said "O" and then adjusted it. As if he is doing a favor to me.

First, we stand in the queue every time for over an hour, where one person will be there who is least interested in working and above that charges you exorbitant money and loots you.

My advise do whatever but keep away from HERTZ.

I would give them a 4 stars but whenever we rent cars from them, we always get "we don't have the car you want". As a result of this, we always ended with the car we don't really care for. But the customer service is good. Although some of the Representatives appeared very tired while conducting their business and it does rubbed on us as customers.

Car rented from Hertz Toulouse airport for 4 days, on my return I was 1hour late due to heavy traffic at that day. I was shocked to see I got a charged 1 additional day of rental with an exorbitant rate equivalent to the 4 days rental. So simply I paid double the original bill for 1 hour delay. Very disappointed and feel raped by hertz, certainly it will be my last rental with them.

Rental Agreement # *******
For a 13 days rental, I was deceptively charged $3,497.00 for an upgraded 49,000 miles driven car with poor shocks, bad steering and non-functional USB port. Complaint about the cars performance from the highway went unheeded, as the buck was passed here and there.
In addition to $ 3,497.00, my credit card has been charged an additional amount of $695.00 without any explanation on my receipt as to what this additional charge entails. I could not find the explanation anywhere on Hertz's website either.

I do not even want to give the Bozeman Montana Hertz Rental even one star! The customer service was so bad. The girls I dealt with Lynn and Christina were so rude and disrespectful! I searched Hertz.com for a vehicle for our trip to Yellowstone a year in advance and confirmed a car for one week of $575.68. When we arrived at Bozeman they said that when I reserved the car I used a code for a company called Woodforest. I had no idea what she was talking about. I reserved the car by going to www.hertz.com. They said that if I could not show proof of working for that company I would have to start all over again. Which I had to do and they charged me $1274.56 for the new reservation. They accused me of stealing because they said I tried to use a code that was not allowed for me. I believe this is a scam and they add the code to everyone's reservation to trap you into reserving again! You are on your trip already and need the car what else are you to do but of course start over and they double charge you. They said the manager was on a vacation out of the country and nothing would be resolved until they got back. I never heard back from the Manager ever. I have had to call back every time. No one ever returned an email or phone call. NEVER EVER use Hertz. Check the reviews! The reviews are terrible! There is even a Facebook page called Hert Rent a Car Sucks! Now I know why!

Their customer service is horrible. They'll send an e-mail 3-5 business days later after an inquiry stating that they have a high influx of e-mails so they take a long time to reply then just tell you to call a 1-800 # and remain on the line for 10-15 minutes. Their e-mails are ALWAYS saying sorry for the inconvenience but the messages are completely automated. I cancelled my reservation at the end of the 15 minute call.

I hired a hertz rent a car to pick up in their branch in Malta. I found additional damage other than what they had put on form. Before moving the vehicle i took several photos of the damage and the additional one. On returning the car they informed me that they would be taking 450 euros out of my account for the extra damage ie 3/16 of an inch paint chip.
I sent several emails protesting my innocence on this but received no reply then without my permission they took the money out if my account this us tantamount to theft. I will never use Hertz malta again and am involving agencies to help return of my money. I am appalled that Hertz malta cantreat a customer like this.

Consistently the worst experience out of all of the competitive brands. I have tried many times on business and the occasional leisure trip and Hertz always seems to mess up the reservation, overcharge, not be transparent, difficult to execute simple tasks via their website and poor customer service both in person - and if you are lucky enough to actually get an agent on the phone in under 30 minutes. No thank you.

I prepaid for a manager special 2 or 4 door car. When I arrived the agent stated no 4 door was available, she would upgrade to a full size car. I told her I could get a better deal at another car rental. She stated she'd take care of me and give a 50% discount. I trusted her word, my mistake! My original reservation was for $276.38, my final charge on my credit card is $615.80. Very nice " bait and switch " Hertz. Shame on your agent for lying and stealing customers hard earned money. I guess nothing was learned from bankruptcy and the lawsuit of your former CEO.

This service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz.
As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!