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Hertz.com Reviews Summary
Hertz faces significant challenges regarding customer service and satisfaction, with numerous reviews highlighting issues such as unresponsive support, billing discrepancies, and inadequate vehicle availability. Customers frequently express frustration over rude staff interactions and a lack of assistance in resolving problems, leading to feelings of being misled or financially exploited. Conversely, some positive experiences noted the ease of booking and a wide selection of vehicles. Overall, the prevailing sentiment suggests a need for Hertz to improve its customer service protocols and transparency to restore trust and enhance its reputation.
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I've rented with Hertz dozens of time, and for the most part, have always been satisfied. Their cars are somewhat better than comparable cars at other rental companies, and their service is decent. Also, if you are a AAA member they have good Hertz discounts--just ask your AAA office or search online for "AAA Hertz discounts".
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members