Hertz.comReviews 347

Worst customer service I have ever had. Called five times and each time put on hold right after answering the phone. Most of those times, I had a simple question, but I had to hold for upwards of five minutes each time. The contract was not gone over and the car was not viewed in person with anyone from their service desk. Here's how this went down: Called and reserved car four days before. Called morning of to remind them to pick me up at Pete Moore Collision Center (where I was dropping off my car for a repair) and was put on hold for eight minutes. I waited an hour and forty minutes for someone to get me. The woman who picked me up told me that we had to drive to the other side of Pensacola in order to get a car. I asked why there was a Hertz literally half a mile away from our current location if we had to drive upwards of thirty minutes in order to get a car. When I got the keys, she said there were bugs on the front, but don't worry about those. We turned in the car to the same place we got it from and the customer service agent had no idea what charges could possibly go against my card. We did let the agent know that the car was not filled up. The next day, we got a call that we would be charged $10/gallon to fill up the car. When I argued the point (this is NOT in the contract nor was this EVER explained to me), they said they were going to be kind to me and charge me $75 instead of the actual $96 that it should be. I have called my insurance company and told them never to do business with these people again and I urge you not to make the same mistake that I did.

I rented a car at Seatac (Seattle) airport with Hertz from June 17th to July 4th 2015 and exactly got what I ordered six months ago: an excellent Mazda 2 automatic for a price of 442€. Driven more than 5000 km (3155 miles) without any problem.
At the end I added a US$39.95 giving back an empty tank. The final check of the car lasted 2 minutes and approval given right away.
This is to compare with my previous review with EconomyBookings where their subcontractor Green Motion UK gave me a penalty of £622 for a damage evaluated to £100 by a UK garage.
My advise: always prefer a well known rental car company, the final cost will be surely lower.

I RENTED A CAR FROM HERTZ AT THE PHILADELPHIA AIRPORT.
DROVE IT 11 MILES TO A PARKING RAMP & WHEN I RETURNED IT HAD A FLAT.
I GOT A RIDE BACK TO THE AIRPORT & STOPPED AT THE HERTZ COUNTER TO GIVE THEM THE KEYS & TELL THEM WHERE THE CAR WAS.
HERTZ BILLED ME FOR $289.00! MORE THAN THE COST OF A NEW SET OF TIRES FOR THE SUB-COMPACT. THE BILL SAID I DROVE 70 MILES—NOT TRUE.
I WROTE A LETTER & RE-SENT IT TWICE—WAS IGNORED.
PRETTY SLEAZY TREATMENT OF A LONGSTANDING (AND LOST) CUSTOMER!

In August of last year (2014) I rented a car from a local Hertz office in Milford, MA. I rented the car while my car was in the shop being repaired. When I picked up the car from Hertz they convinced me (in a good way, I thought) to opt-in for their “additional liability coverage” citing numerous horrible things that could happen to the rental car. So I signed up. But then, two days later, I realized I was already covered under my regular auto insurance. I confirmed this with my Commerce Insurance agent. I then called Hertz (the local office) and asked them to cancel the plan, noting that I was already covered. The agent replied with a curt “fine.” I was uncomfortable with this and specifically asked for an email confirmation of that. Another curt affirmation from him followed. I hung up the phone and never thought about it again. Until one month later when I was given a bill for $666.60 (ironic, I know) for the extra insurance. I told them I had asked that the insurance be cancelled and they played dumb saying they had no record of that exchange (though I’m sure a phone record exists). I called AMEX to stop payment which they did and then “settled” the dispute with Hertz. I thought the nightmare was over, but then a few weeks later I received another bill from "Hertz Local Edition” for $666.60. Apparently Amex settled the dispute, but this wasn’t going to stop Hertz from harassing me. They claim I signed the papers and because of that there is nothing they can do. They refuse to believe me that I cancelled. And while it is my fault for never following up and asking for my confirmation email, that doesn't mean I should be charged for a service that I cancelled. The worst part, though, is simply being lied to by the agent and then Hertz Corporate not even taking a moment to hear my side of the story. They claimed they "investigated" and that the agent said I signed the papers and that's the end of the story. He is a liar. I have witnesses and phone records for proof, but hey that doesn't matter to Hertz where, apparently, the customer is always wrong.

Sadly someone hit my full size car and I needed a repair, and had to use Hertz, in Woodbury, MN. They picked me up from repair shop. I had a broken leg, but yet they did not offer to help me move items, including a car seat, from my car to the very small car they picked me up in. When he dropped me off I retrieved my items, including car seat, from car - he didn't say a word. They then bring me back to the same tiny car. (in case you missed it, there was no need for me to retrieve car seat and gym bag from the tiny car. Horrid customer service. Horrid car.

For any of you that are considering renting a car from Hertz and even slightly care about your privacy, I encourage you to NEVER rent from Hertz. Their new NeverLost system that comes with most of their new cars whether your request it or not is essentially a spying device.

It is fitted with a live camera and a live microphone. The system can't be turned off by you but it can be remotely turned-on by Hertz. The camera can see the entire inside of the car.

The device also monitors various aspects of your driving and whether you put enough gas or not. They can turn the car off remotely if they want to.

While my car was in for service, I had to rent a car and chose Hertz in Antioch-I should have known it was going to be a bad experience from the condition of the establishment-it was dirty, run-down, airconditioning did not work, so they had a portable one set up to cool off the tiny building. The Manager, JOY (the name does Not suit her, she was far from Joyful) sped through my contract, told me to initial here, sign here-I did what I am sure alot of people do-I did NOT read what I was agreeing to-by the end of my 2 week rental, the cost to Ford (they were using Hertz to put me in a vehicle until mine was fixed) was $394.20-not bad for 2 weeks-However, the cost to ME was $773.47-I was speechless when I saw that amount-I asked how that was possible-Joy told me I had agreed to pay for the INSURANCE coverage-I told her I thought it was a flat fee, not a DAILY fee-she just smiled and said "you signed the contract"! It was a very painful lesson to learn-which is why I am writing this-If you rent a car, call your insurance company to see if you need to purchase any coverage the rental company offers-you most likely do NOT need it-you are already covered.
DO NOT USE HERTZ-DO NOT USE HERTZ LOCATED IN ANTIOCH, CA-