WHAT A BUNCH OF CROOKS!
For my 70th birthday my wife wanted to spring for one night at a hotel & dinner.
I made the hotel reservation on HOTELS.COM. Holiday, Inn—didn't want to spend too much.
Well, I made a mistake on the little menus that you use to pick the date. I got the Wednesday part right, but I was a week off.
When I called and explained my mistake & asked to change the date—SORRY! BIG PROBLEMO!
They kept my $138 for the date I could not use & I got NADA!
My fault, but Jeez—you think they could have helped an old man!