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Katherine D.

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Experience: Travel

Member since March 2020

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1 Review by Katherine

I'd give them no stars if i could. I got ripped off over $800 for 9 days of a rental that shoulda cost me $179. First I go and pickup the rental, which was 1 1/2hrs away because they don't do locally for Uber eats - paid $466 rounding up. ($200) being my deposit. The first rental ended up having absolutely no AC and it was cooking me in the Car. So I ended up bringing the car to a local pep boys. They told me when I picked it up if there's any issues to take it there first. Pep boys told me they were unable to fix it that day, so I called hertz and asked for a replacement. They seemed understanding and told me to go to the nearest Hertz to replace it. I go to the nearest hertz I was given an address for and they denied me and said they won't change the car out that another hertz in manassas will. I go there and try to replace my rental they also denied me a replacement and told me to go back to where I got it from. So I had to go all the way back to MD for a replacement! Even though the Hertz lady said I can go there locally and a car was waiting for me. Which took a full day of my time with the rental. The next day I have a new car and begin using it. The tire blows out and here I'm stuck I paid 75$ out of pocket for them to come put the spare on the car. I finally get home and was told by the guy who was called out to go to pep boys the next day and fix the tire. I go to pep boys the next day and come to find out it's the whole tire and I had to buy a whole new tire for the car. Which cost me $60. I use the car for my rental period and requested more time with the car since I've spent almost 3 days with cars that needed to be fixed up. I never heard anything back from Hertz or Uber which Uber is the company I went through to rent off Uber. I was suppose to get $85 back on my rental for doing 100 runs with Uber. Never did. By the time I go back and return the car I now owe $511 and they are refusing to give my deposit back even though they got the car back in better shape then when they gave it to me! And they are charging me for the service charge of $75 I've already paid out of pocket for and they refused to redo the receipt. Horrible company if you wanna get ripped off go to Hertz!

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