Hertz.com

I pre-paid for a car rental at the counter. They refused to give my wife, the car, leaving her stranded. I called for a refund and I had to make for follow-up phone calls and still have not received my money. Do not use this company. Do not let your friends use this company, you WILL GET RIPPED OFF

The worse experience I have ever had, I will never rent from hertz again, especially 1290 and 49th, they have no respect, they treat black people like crap, they don't want us to rent a car from this location and the Manger needs to be replace, I normally don't do this as much but I'm so pissed and it has been over a week, there liars, disrespectful and racist I will never recommend anyone to there. They need to close down

Hertz is a scam. Canceled reservation 17 days ago still no refund. When i call no one can help me this company stole 378$ from me I prepaid for a reservation on a vehicle. Apon arriving to pick up vehicle was told unless i had a credit card i wasnt getting a vehicle. Yet you already took my money. I asked for her to cancel my reservation and she said its not my f#$king job to cancel reservations. So i called Hertz to have my reservation canceled. 16 days later still no refund. So i call again to be told they never processed my reservation. So i tell them i want my money again. Im told i have to wait 10 more days. I ask for proof of a refund and im told no. And transferred to talk to a total of 6 different people while also being hung up in the process. The fact that this company takes advantage of disabled veterans and steals from them is disgusting and they need to be shut down.

Scenario: 8 am Montreal airport with reservation made two months prior---"Sorry, no cars available" OK, Try 2 downtown locations. $41 taxi later and no cars there either. What to do? "I have a family reunion in rural Quebec and its impossible to get there without a car---I had planned this trip for months and flown from London for this?" (Side note) I could buy 50 new vehicles in the Montreal area today (if I had the money) so why can't Hertz purchase enough vehicles to meet their reservation demand? Airlines get much heat (fair enough) but major vehicle rental firms too provide dismal customer service and deserve equal pressure to improve their service. With a flight one can wait for the next flight. Without a vehicle (in spite of holding a valid reservation) the customer is completely stuck! BUY MORE VEHICLES TO MEET DEMAND!

Stay away from this company. Landed at LAX at 9 pm and took bus to this rental facility. Made car reservation 2 months in advance. Got to Hertz and they had ZERO cars available. Was told it would be up to 3 hours before a car would be available. Guess what - 6 hours later of standing outside in the freezing cold until 4 am and still no car - Called an Uber. My estimate is there were at least 100 other people standing in line all night. Absolute JOKE of a company. Hertz Corporate can suck my you know what. Their moto is "lets Go" well I say Hertz can "lets Go" to HELL. Never again Hertz.

USE ANY OTHER CAR RENTAL COMPANY.

I rented a Standard car (Jetta) from Hertz at the Des Moines International Airport. When I arrived at the Hertz counter, the counter staff told me all that was left was a Hyundai Accent. It was the worst rental car I've ever driven. I had to drive on I-80 for 2 hours and I felt unsafe and scared. The car felt like it would fly off the road and was all over the road with steering. I would never rent another tuna can from Hertz again. It was definitely my worst car rental experience and I expected more of a quality car from the top rental company.

Be very careful here. I rented a car with Hertz, made my selections, and got my GUARANTEED rate. My car was at a location with NO agent, just grab and go. When I got my receipt, added charges for insurance, airport fees, etc. Over $500 more than my quote. Look at your receipt and DEMAND to speak to a "live" agent before you leave. TERRIBLE customer service. Will NEVER rent from them again.

Rented a car from Hertz, and they asked me for a review so I gave it. Car was rated as a midsize suv, comparable to a Nissan Rouge. They gave me a Chevrolet Trax which in my opinion is nowhere near a mid size. Much much much smaller than the Nissan Rouge. That said, the car had several scratches and dings all over it. I left Hertz a review and checked the box requiring a reply from them and not a word. I will never rent from Hertz again.