9/25/2023

If I could leave 0 stars I would. I used the Hertz website and reserved a Buick regular fuel vehicle for pick up at Hertz located in Mount Vernon, NY. When I went to pick up the vehicle on 9/21/2023 at the Mount Vernon location as scheduled, the Hertz rep behind the desk named April told me that they only had one car left, and it was a much smaller car, a Chevy Bolt, which is an electric car to boot -not at all the regular fuel Buick I had reserved online. Because I really needed a vehicle, I was stuck and took the Chevy Bolt EV. I then noticed that despite there being other regular fuel vehicles in the garage, April pulled the Chevy Bolt EV from behind them. When I questioned her about those other vehicles, she claimed that they all needed servicing so she couldn't give one to me instead of the Chevy Bolt EV. Okay so on 9/25/2023 I arrived at Hertz to return the Chevy Bolt EV as scheduled at 4:30 pm. After inspecting the vehicle, April informed me that because the Chevy Bolt EV was not fully charged, I would be billed an additional $42. I immediately informed April that I would simply go and fully charge the vehicle. April informed me that although they were closing at 6:00 pm, I would not make it back in time before they closed. I then asked April how much it would cost to just keep the vehicle another day so I could return it fully charged the next day. After spending some time on the computer, April told me that it could cost me an additional $59 to keep the vehicle until the following day. I then told April that I wanted to keep the vehicle until the next day. However, she then told me that she had already closed out my ticket, and included the $42 additional charge because the Chevy Bolt EV was not fully charged. It was only about 4:45 pm, and closing time wasn't until 6:00 pm. Nor were there any other customers waiting to be helped. Without question, April chose to disregard my wishes and immediately close out the ticket without my consent. Of course, she claimed there was nothing she could do to rectify the situation after she rushed to close out the ticket. I asked to speak to a manager, and April said there was no manager and I needed to call the 800 number. So I called the 800 number and asked to speak to a manager, but the Hertz rep required that I tell him in depth about my dispute. After doing so, rather than give me a credit for the $42 additional charge, he offered me a free day on my next rental, but simply wanted me to take his word for it that I would receive the free day on my next rental. Again, I asked to speak to a manager. After all of this run around, I was connected to a Hertz "manager" named Ernie, who informed me that he was in El Salvador, Central America. After telling Ernie in El Salvador the same set of facts, he informed me that although I am a Hertz Gold Card member, the only remedy he could offer me was 500 points towards my next rental, take it or leave it. 500 points is not even enough to cover a one day rental, since 900 points are required for one day. When asked to speak to Ernie from El Salvador's supervisor, he said I couldn't speak to his supervisor - that his supervisor was not for me to talk to! WHAT?! Terrible way to treat a Gold Card Member. And it all started because Hertz rep April in the Hertz Mount Vernon NY location knows nothing about how to treat a customer and couldn't be bothered to try to do her job properly. Not to mention the poor customer service I received from the couldn't be bothered, take it or leave it "manager" Ernie in El Salvador. Terrible customer service all around. First April pulled the old bait and switch from the Buick fuel vehicle I had reserved to the much smaller Chevy Bolt EV she gave me at the same price as the Buick, then April's hasty close out of my ticket while I was asking to keep the vehicle another day, to April yelling at me because she had messed up and just wanted me to go away. Never ever again. Taking my Gold Card Member business elsewhere. I advise you to stay away from Hertz altogether as well if you don't want unwarranted stress and aggravation. ZERO STARS!

StateFarm contracted a rental due to an insurance claim. I arrived at 10:47 according to my Uber receipt. Was asked about insurance and declined because I had insurance. Jonathan the Manager give me the What if but I shook my head no. I didn't see, read, check or sign a IPad. I was handed a Fob and a Hertz brochure. I was taken to a Polestar 2. Had a brief one minute tutorial even after committing I was unaccustomed to EV's. I drove home and parked. I looked for the Owners Manual and came across a Pre Rental Estimate. Under the front seat. I didn't think much of it at the time. In the glove box I found the registration and noticed the license plate tag had expired June 30th.
Fast forward to Aug 31 I returned the car. I walked in and said I need to return the car and Taylor the Manager Trainee told me he just needed the fob. Taylor then asked if I wanted the receipt emailed to me.This was 10 something Aug 31st.
Later that afternoon I noticed there was a 56.00 pending on my bank account by Hertz. I went back to Hertz to enquire about the pending charge. Taylor looked up my rental info but couldn't find anything about it. He gave me a copy of the receipt he had. No 56.00 charge but 165.64 for PDW. I asked what it was and he said insurance. I told him I declined and reminded him he was there learning from Jonathan when I picked up the car. He said I should call Hertz Rental Corporate and gave me their number and his business card because he was interested in what they do. I left, went home and called Hertz. Ronda the Hertz agent took my information and asked about the Pre Rental Estimate. We were going over it when we both discovered the Estimate said I rented it at 9:51am a little less than an hour before I arrived and it stated I wanted PDW. We compared it to the receipt Taylor gave me and it listed the pickup time as 9:51am and return time at 10 something on Aug 30th, an incorrect date as it was returned Aug31. Ronda said she was sending it to be investigated and Tuesday the 5th I would be talked to by Hertz.
On Friday the 1sts Brandon called me from Hertz saying that the 56.00 pending was a hold on my card and overnight they changed it to 165.64. I said it is being disputed because I declined the PDW but was charged anyway. He said he talked with Jonathan and he said I didn't decline it. He then put me on hold and put Jonathan on the line. I argued with Jonathan about are conversation and he basically told me I happily accepted the PDW and signed the Pre Rental Agreement with him pointing out where to check and where to sign. I told them both that he was not being truthful. I then asked him about the Pre Rental Estimate being in the car before I even rented it. He said he handed to and we went over it while I was in the car while he was pointing out how to operate it. Then I asked about the rental agreement being made almost an hour before I arrived and why the return date was incorrect. That's when Brandon said the time was probably typed in wrong as was the return date. When I asked about incorrectly selecting the PDW prompt he said that could not of occurred. I then asked if I could get a copy of the agreement where I selected PDW and declined other options and signed. Jonathan said he would send it to my email. I said Taylor could not find the agreement I signed and was supposed to send me a receipt via email but I never received it. Yes I checked the SPAM folder. Jonathan said he had it and was going to send it to me. Brandon confirmed with Jonathan that he would send it over shortly. This is when Jonathan said he didn't have a email from me. I asked if this was possible because I needed to give them an email for the rental receipt at pickup. I gave my email to him. He repeated it back and said again he would send it to me.
At that point Jonathan "had" to disconnect. Brandon then indicated that matter was closed. I asked how that could be possible without me or us seeing the requested documents. He said Jonathan said I told him yes so I did tell him. Brandon then said we were finished.

I needed a last-minute rental while my car was in the shop. Hertz was the only place with a car available. When I arrived, I was informed that it was an EV. I explicitly informed the staff that I had ZERO experience with electric cars. The salesperson was dismissive of my concerns stating, "It's easy. You just plug it in here and it will take about 30 minutes to recharge." He also told me that Rome, NY had plenty of charging stations at Griffiss Air Base. For the record, they don't. I drove around desperately looking for a charging station after running errands all day. Because hey, it's not that serious right? Wrong! When I finally located one on the other side of town with 31 miles left on the battery guess what I can't do? Charge the car! Why? Because I don't have a ChargePoint account or the RFID card necessary to activate the charging station. And guess what else? Because I can't remember my Iphone apple account password I can't download the Chargepoint app either. So, the car side assistance instructed me to return to the rental place the following day and have them charge it up. Guess what Yorkville Hertz Car Rental's solution was? Upgrade me to a Tesla (and yes, I would have to pay for that upgrade) AND charge me a 65-dollar recharge fee because I returned the Chevy Bolt back depleted. The young man was flabbergasted that I was upset with this solution. Through no fault of my own, I could not refuel this car. Why am I being penalized? I had to call into work because I didn't have enough battery power to get there. I didn't charge them for my missed day! But, don't worry. Hyundai car dealership came to the rescue. When they heard my story they activated the charging station, charged my car, and refused to take any money. THAT'S CUSTOMER SERVICE! I wasn't even their customer and they treated me better then Hertz who I have the contract with. The guys who took 368 dollars for three days. Definitely NOT cheap as advertised. Most expensive yard decoration. Why not return it? Because I would have to pay an early termination fee. So, it's charged and sitting in my driveway until Friday morning. Greedy, greedy, greedy. That's Hertz mantra. Now I know why they're called Hertz because your wallet and backside hurt when they're done with you.

We have used Hertz Car Rental for years and have had no real complaints as in the past most issues are resolved without difficulty. However, we went to San Jose Costa Rica and despite the warnings people shared on line about the scams experienced in San Jose Costa Rica, it was a whole other world for us. We pre-booked a car with HERTZ before leaving Canada and were told by the reservation people and my credit card company that we didn't need anything more than what was arranged including auto insurance as my card covers that. We received an immediate confirmation that our car was reserved and we receive a second confirmation the day we were flying out that reconfirmed our reservation and that the car was being held.
When we arrived at the HERTZ Car Rental counter in San Jose Costa Rica's airport, after a day of travel with Avianca Airlines (don't go there), we were told our car was given to someone else. We had no car! The employee was cold, insensitive to the fact we had confirmed reservations for a car and he simply didn't care that we were now stuck at the airport without transportation. He said there was nothing he could do. When my wife spoke with someone at head office, she was given the impression he was going to take care of this issue but once he spoke with the guy at the counter, we were again told there was nothing they will be able to do. Apparently, HERTZ (and others in the San Jose Airport) will give the cars to the highest bidder of the moment and leave the others to fend for themselves once they arrive with children or whatever. We had it bad but there were families with children and elders who were not as mobile as us who were also left out in the cold.
We had to find a hotel near the airport, call several companies in search for a car and then were told by U-Save that we had to now pay double what was quoted by HERTZ and an extra $35.00/day for insurance, which it was "mandatory". This was the nightmare we had read about on line. They actually do this! They provide pricing on line and claim it is your total cost for the rental but when you show up at the counter, they tell you you need to pay close to double what you agreed to, if you still want the car (if they didn't give it away to someone else already).
Hertz is an international Car Rental company, this should never happen regardless of location. Switch and bate is illegal, giving your reserved car away is unethical and might also be illegal. Charging one price only to uncover extra costs at the last moment is illegal, unethical and simply bad for business. We are unlikely to use Hertz again and given that we use them many times a year for business travel, they are likely to lose a lot of income because of low life thugs in San Jose Costa Rica.
Lastly, I called various numbers listed on the Hertz web site to speak with someone about this issue from home and am looped in their auto attendant. I can't even speak with a live person to get help with this or send a complaint. The best way to fix these issues is DO NOT USE companies who provide poor service, their bottom line is the way to change.

Worst car rental experience of my life. If I could give them minus stars I would. Never ever rent Hertz car.
I am an immigrant student and had rented a hertz car in the month of July starting 2nd July from Atlanta airport due to be returned in Nashville on 4th of July. I had complete car insurance including road side assistance. I had an accident near Knoxville on the 3rd of July while driving to Nashville due to Hydroplaning. Per the contract Hertz was required to provide us with a new vehicle with no additional charges because we had initially paid for a higher insurance. On calling hertz after the accident while they agreed to give us a new car per the contract, on inquiring from Hertz Knoxville we were denied a new car because they said Hertz Atlanta is a corporate location while hertz Knoxville is a licensed. They asked to pay extra for the new car and told us to ask for refund for the old car. I had no option but to accept this hiked up price at this point because we had to be in Nashville the following day to catch my flight to Seattle the following day from Nashville. Before leaving I was told by the desk InCharge to tell the Hertz Nashville staff to send Hertz Knoxville an email stating when the car was returned.

The following day when I returned the car almost 4-5 hours prior to the time on the contract, I told the staff to send an email to Hertz Knoxville. Since I was no sure if they had heard the urgency in my voice, I decided to click the picture of my dashboard with time, fuel tank and other information and sent it to hertz knoxville as proof of time returned. Tired from the already exhausting trip with a near death experience when I reached seattle I saw that Heartz had charged me 3 times the initially decided amount. After calling Hertz more than 50 times, I finally found out that Hertz Nashville had sent the car return email on 5th july because of which hertz has charged me 3 times the amount.

Almost after 5 months, I am still struggling to get back the money that was unethically deducted from my account.

Since my flight to seattle was on 4th July prior to the original drop of time it is physically impossible for me to have dropped the car on the day that hertz claims it to be, Further, I have the original email with the time stamp which indicates that I had returned the car on time.

In the countless number of calls, I have had between the 3 hertz centers I have been pushed around from one office to the other, I have been harassed and told if I dispute the offer I will be banned from Hertz. This is completely unethical. I am a student and cannot afford a con like this. I recommend staying away from this company to save yourself the trouble.

I've never left reviews for any company before. And I have never considered writing a negative review. There have been times where I've come close to doing that, but I also understand what it's like running (or managing) a business and have never wanted to be "that guy" who goes off on a place of business. But after dealing with Hertz, I feel I owe it to the public. Once I'm done writing this review here, I will post it on every website and app that allows reviews. Once that's done, I will contact the Better Business Bureau as well.

I was involved in an automobile incident and left without a car. State Farm is my insurance provider and they set me up with Hertz (Columbus, Ga where I live). This location is at the Columbus Metro Airport. State Farm told me they (Hertz) would contact me. About 12 hours later, they did. I received a phone call at 7:57 AM on November 16th. I wasn't able to get a ride over there until about 5:20 PM. Once I arrived and showed my ID, the Hertz employee (a young woman whose name I don't know) said they didn't have any vehicles available. I told her that they had called me and said I had a reservation. She said they did not, and that it was probably just State Farm. She then said, "Come back tomorrow morning." I was naturally irritated by this, but I understand mistakes happen. So I said "Is 8:45am tomorrow a good time?" She said "Yes." So I had to call the person who dropped me off to come back and pick me up.

The next morning, I was dropped off (again) at 8:30am (November 17th). And get this: there were still no vehicles available! It was two men and a woman this time. I told them what I told the young woman (the previous day) - that I had received a call from their office that my reservation was ready. They said what she had said, "It was probably just your insurance company." This time I took out my phone and showed the exact date, time, and phone number. They confirmed it was from their office (meaning, someone from Hertz confirmed I had a rental ready). But they still had no vehicles available for me. They didn't even know why I was contacted (despite me being in their system). They then said "Come back tomorrow around lunch time, but call before you head this way."

So I called the person who dropped me off (who was already missing hours of her work schedule due to helping me out) to come back and pick me up. But it gets worse! The next day, they wouldn't even answer the phone! As of writing this, it's November 21st, and since November 17th, I've called a total of 12 times. Not one time did anyone answer. I wasted 2 trips up there on account of being told I had (or would receive) a vehicle. I'm not about to waste a 3rd trip - especially since they can't do something as simple as answer the phone. It's especially odd that they told me to call ahead of time, knowing that they wouldn't actually answer.

I'm going to call State Farm and warn them about my experience. Hopefully they won't refer any of their clients to them and will get me a rental through a different company. Do not waste your time with Hertz. If I could rate this lower than 1 star, I would.

This was a terrible car rental experience. Even though I had a scheduled time to pick up my vehicle no one was at the location nor was there anywhere to contact anyone. I sat inside of the office for 20 minutes before finding a number on the desk of the person that works there for another store location. I called the Gurney store explained that I'm here to pick up her car in Waukegan and there is no one here. About 10 minutes later someone comes in the office and apologize and say they're the only one there and they were cleaning cars and forgot to take the phone with them. I was in a rush took the keys and left this was my first mistake I should have thoroughly inspected the car. The next morning when I was packing my vehicle to begin my road trip I noticed that the back seat floor was filthy as if someone spilled loose tobacco, the dashboard had a thick layer of dust which let me know that this vehicle was not cleaned. I noticed this as I'm starting my trip out of town and I'm listening to the radio as they state that Illinois has now then considered one of the highest states to have the monkey pox virus as well as an uptick in COVID cases. I was livid I attempted to call the store location but to no avail cause when you call the 800 number it just takes you through this loop of numbers to people that cannot help you. No corporate number no escalation line just prompts and associates who say that they can't help you but they'll give you a number that'll put you through the same loop. When I returned my car it just so happens the same gentleman that released it to me was there. When I informed him that he gave me a vehicle that was not clean he had no explanation or response other than oh he's on his own on Tuesdays because they give the managers the day off. I cut him short as to explain that that doesn't really cut it for merental experience. Even though I had a scheduled time to pick up my vehicle no one was at the location nor was there anywhere to contact anyone. I sat inside of the office for 20 minutes before finding a number on the desk of the person that works there for another store location. I called the Gurney store explained that I'm here to pick up her car in Waukegan and there is no one here. About 10 minutes later someone comes in the office and apologize and say they're the only one there and they were cleaning cars and forgot to take the phone with them. I was in a rush took the keys and left this was my first mistake I should have thoroughly inspected the car. The next morning when I was packing my vehicle to begin my road trip I noticed that the back seat floor was filthy as if someone spilled loose tobacco, the dashboard had a thick layer of dust which let me know that this vehicle was not cleaned. I noticed this as I'm starting my trip out of town and I'm listening to the radio as they state that Illinois has now then considered one of the highest states to have the monkey pox virus as well as an uptick in COVID cases. I was livid I attempted to call the store location but to no avail cause when you call the 800 number it just takes you through this loop of numbers to people that cannot help you. No corporate number no escalation line just prompts and associates who say that they can't help you but they'll give you a number that'll put you through the same loop. When I returned my car it just so happens the same gentleman that released it to me was there. When I informed him that he gave me a vehicle that was not clean he had no explanation or response other than oh he's on his own on Tuesdays because they give the managers the day off. I cut him short as to explain that that doesn't really cut it for me when i asked him what can he do to compensate me for the **** **** service he informed me that a manager would have to approve any type of credit and can I come back tomorrow. Of course I found this to be unacceptable and then inquire about what the dollar amount would be and he offered me, $20 I chuckled and said you know I don't think I want to be insulted anymore today let's just wrap this up and I'll leave. No matter the cost I will never rent a car from hertz again. I felt my health and safety were put at risk for complete neglect and when presented with the issue it was totally disregarded.

I had a rental car there was rain about State Farm is in their senior rentals till December 20 Herts repo them December 9 counted a mistake misunderstanding I've been shopping at not have over $1000 in Christmas gifts I to thousand dollar purse in there nine her dollars in cash and $9000 and collectibles that I sell it was sealing the next morning so I get up I mainly go to the airport in the other location they can't tell me where the car is Timmy got a new loss if our poor even though that's his loss doesn't stay on because I stole it out of my driveway and she never repo the car talk to the heart which represents I feel so lost and found it with every detail item I did that I would get my belongings back no later than two weeks or I'll be reimbursed then I was told by the same person that I don't respond before I leave in a vehicle I didn't leave anything in the vehicle eternity and they took the vehicle and I kept my things it's illegal to do so even if you have your own vehicle they have to give you watch it your positions are inside but this isn't the worst part I'm a rewards member how do you say you get treated so I've called everybody in the company roadside service even told me you'll never see your things again nobody ever does that's right it's about hurts all over the paper all over the news that were there Scammon people in the retail peoples cars when I see that they got it step-by-step and of course they can take it so I'm on the phone with customer service and roadside a gentleman thinks that I'm on hold i'm not even his friend continue to talk about where they stole a man's keys from riddle and some in his wallet something else so they can try to find out how to get in his house why he was going to airplane you talking about doing a drug deal I heard every detail by detail about it they talk about how American women should be screwed in as a polite way of saying what they said and we didn't know or I didn't know I think a lot of people don't that you're talking to me from El Salvador and you give them all your information they're not from the United States I want my Blondies replace another they're gone and I was like they seem what was in that car in a camper so this is how you can think hearts for being anything but but but but a good company

I live in a rural community in Bozeman Montana. We are in the mountains and it is Winter. I had the misfortune of colliding with a deer the night before Thanksgiving. It disabled my truck. So, the only place to rent was at the airport. I went through priceline and against my better judgment, as I had a negative experience with Hertz in Washington State 3 years ago, went ahead and gave Hertz, in my home community, in the airport building that my family literally built, a try.

When I arrived, they asked me if a Nissan blah blah blah was OK. I said I have no idea I've never heard of them before. So I go out to the garage and it's this little sports vehicle with very little bottom clearance, very little wheel clearance between the wheel and the Fender and wholly inadequate tires to handle our icy roads and mountain passes. So I go back in and ask if they have something else and of course they're more than happy to rent me a more adequate vehicle for more money.

So, I called the national customer service line. To see if they had better ability to make adjustments
As the front desk was claiming their hands were tied by my online purchase.

I had them on the phone with me, while I'm talking to the front desk. The front desk became enraged that I called the national company grab the keys from me, took my phone, at my request, to talk to the to that customer service agent. Threatened her over the phone, with raised voice and attempting to intimidate both her and me with her hostility and violently aggressive body language. Of course her little mean girls group firmed up like a Gang of thugs to jump in on it.

The customer service agent online was so appalled, that she just canceled my reservation and refunded me on this spot. Luckily, enterprise next door had a car for me and some people who weren't psychotic.

Absolutely unreal to be treated this way in a community where my family has lived for a 140 years. Absolutely unacceptable that they are willing put people's lives in danger by putting them in these cars. Knowing, what our ecosystem is all about and driving environment is like this time of year. Absolutely unacceptable the Bait and switch thing they've got going on.

Further, they completely fail to practice COVID source control. No masks, huddling together in their little mean girls group...

Rented a car and everything was fine. Went to drop off the car at the prev selected drop off point, only to find out it was closed and had been for two years. Zero signage or indication it was still a hertz location. Tried to phone the number but it would tell me i didnt need to dial 1 before the number (even if i wasnt) and then it hang up. Phoned customer service who told me to try road side assistance, which i did only for them to ignore me completely even after i texted them their car was on fire (to try to get a response) and the only thing i got asked was if i was in the states. Then i phoned customer service again, the agent told me to drop the car off at the marked parking lot, i informed her that there was no markings or indication it was related to hertz what so ever, she replied to drop it off at the marked parking lot, this continued for a bit until i just said fine ( completely ignoring what i was saying) i phoned the dealership that was located there the next morning who said they are no longer a hertz stop but they take drop offs, so i took it there, dropped off the keys and thought i was done... a few days later i get a text saying they want their car back and my card was declined, so i phoned informed another agent of what was happening, he gave me a case number and said it would be settled in 24/48 hrs. 48 hrs later i phoned to see if it had been solved as i hadnt received anything, i gave my case number which didnt do anything, had to explain everything again and the agent had no idea what i was talking about ( what is the point of a case number?) she offered to give me another case number, which i declined since it was obviously useless. I had to go back to the dealer and get my email ccd on all emails and its been 2 weeks now and i havent heard anything, i do know the car is still there. I also sent them msgs on facebook which they clearly did not read as their solutions were to tell me there were drop off locations 3 hours away... not helpful. I sent multiple emails to an agent who had been sent me an email prev ( before i picked up) and they have not responded. I put more work trying to give their car back than all the agents combined put in trying to helping me. Due to their horrible service and horrible communication i spent my first vacation in 2 years dealing with them, and losing sleep wondering if they were ghing to charge me, i had not seen my family in 3 years and rather than spending my nephews birthday with him, i spent it on the phone with an agent who obviously was not listening to me, and obviously did not care. If this review was to long ill shorten it to " if your thinking of using hertz DONT, pay the extra to use someone else.

For a company who just got out of bankruptcy the obviously dont care about repeat customers.

Please listen to this warning, im not trying to be over the top or blow anything out of proportion, this plus more all happened.