Maria N.

I live in a rural community in Bozeman Montana. We are in the mountains and it is Winter. I had the misfortune of colliding with a deer the night before Thanksgiving. It disabled my truck. So, the only place to rent was at the airport. I went through priceline and against my better judgment, as I had a negative experience with Hertz in Washington State 3 years ago, went ahead and gave Hertz, in my home community, in the airport building that my family literally built, a try.

When I arrived, they asked me if a Nissan blah blah blah was OK. I said I have no idea I've never heard of them before. So I go out to the garage and it's this little sports vehicle with very little bottom clearance, very little wheel clearance between the wheel and the Fender and wholly inadequate tires to handle our icy roads and mountain passes. So I go back in and ask if they have something else and of course they're more than happy to rent me a more adequate vehicle for more money.

So, I called the national customer service line. To see if they had better ability to make adjustments
As the front desk was claiming their hands were tied by my online purchase.

I had them on the phone with me, while I'm talking to the front desk. The front desk became enraged that I called the national company grab the keys from me, took my phone, at my request, to talk to the to that customer service agent. Threatened her over the phone, with raised voice and attempting to intimidate both her and me with her hostility and violently aggressive body language. Of course her little mean girls group firmed up like a Gang of thugs to jump in on it.

The customer service agent online was so appalled, that she just canceled my reservation and refunded me on this spot. Luckily, enterprise next door had a car for me and some people who weren't psychotic.

Absolutely unreal to be treated this way in a community where my family has lived for a 140 years. Absolutely unacceptable that they are willing put people's lives in danger by putting them in these cars. Knowing, what our ecosystem is all about and driving environment is like this time of year. Absolutely unacceptable the Bait and switch thing they've got going on.

Further, they completely fail to practice COVID source control. No masks, huddling together in their little mean girls group...

I've had Amazon prime for quite some time. Even when I wasn't paying, I was still using Amazon. I have quite a Kindle book library and video bank.

Recently I had an unexpected phone number change. Therefore, I could not receive an OTP at the phone number I'd been using. Every other company, bank, whatever that I work with, has been willing and able to send me an OTP on the email I've always used and on the new phone numbe. But not Amazon. They adamantly claim they can't Verify my identity without asking me to upload My image encrypted, federal ID to their databank, through an email.

So, First, I believe that this is one of the companies that was crying out about how requiring an ID is racist. So are they racially discriminating against me then?

They're also calling me on the phone number they're refusing to send an OTP to, to tell me that they can't verify that I am who they are talking to, so won't send the OTP to the number they are calling...

I've also had an experience trying to buy a round pillow in which they keep sending me a square 1. Why would I trust my image encrypted ID to someone who can't tell the difference between a round and a square pillow?

Meanwhile, they refuse to stop charging me for Prime. I have the bank reverse it and they rebut. But I cannot access my hundreds of dollars of Kindle or video.

Great sitter. The app asked me to confirm my repeating appointme to. It then double booked me and raised my rates. It is now randomly generating appointments. I have had to dispute charge and also block them from charging more.