Thumbnail of user jackd133

Jack D.

2
Level 2 Contributor
Toronto, Canada

Contributor Level

Total Points
900

11 Reviews by Jack

  • Twitter

1/5/24

Since October 7,2023, there has been a huge spike in antisemitic rhetoric on X (formerly known as Twitter). There's a specific sect of people who post comments Inciting violence and hatred toward the Jewish population. Some videos edited and cropped to portray Israelis in a dishonest manner. These people spew lies and hatred but when real videos and stories are posted, these people file complaints and twitter suspends my account.
When I try to appeal the decision, it's impossible. There's just no way to escalate the complaint, nobody to contact, no way to send my views on the wrongful locking of my account.

So, X allows lies to be spread on their platform but wrongfully cuts you off when you post factual and undisputable information. That sucks.

Tip for consumers:
On line companies should offer support for subscribers who wish to contest wrongful suspension.

Products used:
Twitter

Service
Value
  • Mexrentacar

8/10/23

We went to San Jose Costa Rica and despite the warnings people had conveyed on line about the scams experienced in San Jose Costa Rica, it was a whole other world.

I contacted U-Save Car Rental as a result of HERTZ giving our car away despite TWO confirmations for our reservation. I was texting Tiziana at U-Save who confirmed in writing:
Me: "Great, sorry but due to a few bad experiences I'd like to reconfirm:
$856.00 includes all charges and taxes for this SUZUKI Vitara AWD SUV from the 28th to Feb 8 pickup tomorrow and return the 8th by 7pm "
Tiziana: "$977 total from today afternoon until 8th afternoon".
After more texts, she reduced the price to $929.00,
Then I reply:
"Ok great.
So $929.00 includes all charges insurance and taxes for this SUZUKI Vitara AWD SUV from today to Feb 8 by 7pm"
Tiziana: "yes correct all what is required"

When we got to the counter at U-Save Car Rental we were charged an additional $35.00/day for insurance, which was "mandatory" despite being expressly told in writing that the price quoted was "all that was required". This was the nightmare we had read about on line. They actually do this! They provide pricing on line and claim it is your total cost for the rental but when you show up at the counter, they tell you you need to pay more than you agreed to if you still want the car (if they didn't give it away to someone else already). We were not the only ones this happened to, EVERYONE there was going through the same experience.
They were terrible to deal with and had an attitude of take it or leave it, even though they provided me the costs in writing. U-Save people are unethical and liars. We are unlikely to use Hertz or U-Save again and hope others take note to work with more ethical and business like professionals than these professional thugs in San Jose Costa Rica.
The best way to fix these issues is DO NOT USE companies who provide poor service, lie or cheat you. Hurting their bottom line is the way to change things. READ THE REVIEWS.

  • Hertz.com

2/15/23

We have used Hertz Car Rental for years and have had no real complaints as in the past most issues are resolved without difficulty. However, we went to San Jose Costa Rica and despite the warnings people shared on line about the scams experienced in San Jose Costa Rica, it was a whole other world for us. We pre-booked a car with HERTZ before leaving Canada and were told by the reservation people and my credit card company that we didn't need anything more than what was arranged including auto insurance as my card covers that. We received an immediate confirmation that our car was reserved and we receive a second confirmation the day we were flying out that reconfirmed our reservation and that the car was being held.
When we arrived at the HERTZ Car Rental counter in San Jose Costa Rica's airport, after a day of travel with Avianca Airlines (don't go there), we were told our car was given to someone else. We had no car! The employee was cold, insensitive to the fact we had confirmed reservations for a car and he simply didn't care that we were now stuck at the airport without transportation. He said there was nothing he could do. When my wife spoke with someone at head office, she was given the impression he was going to take care of this issue but once he spoke with the guy at the counter, we were again told there was nothing they will be able to do. Apparently, HERTZ (and others in the San Jose Airport) will give the cars to the highest bidder of the moment and leave the others to fend for themselves once they arrive with children or whatever. We had it bad but there were families with children and elders who were not as mobile as us who were also left out in the cold.
We had to find a hotel near the airport, call several companies in search for a car and then were told by U-Save that we had to now pay double what was quoted by HERTZ and an extra $35.00/day for insurance, which it was "mandatory". This was the nightmare we had read about on line. They actually do this! They provide pricing on line and claim it is your total cost for the rental but when you show up at the counter, they tell you you need to pay close to double what you agreed to, if you still want the car (if they didn't give it away to someone else already).
Hertz is an international Car Rental company, this should never happen regardless of location. Switch and bate is illegal, giving your reserved car away is unethical and might also be illegal. Charging one price only to uncover extra costs at the last moment is illegal, unethical and simply bad for business. We are unlikely to use Hertz again and given that we use them many times a year for business travel, they are likely to lose a lot of income because of low life thugs in San Jose Costa Rica.
Lastly, I called various numbers listed on the Hertz web site to speak with someone about this issue from home and am looped in their auto attendant. I can't even speak with a live person to get help with this or send a complaint. The best way to fix these issues is DO NOT USE companies who provide poor service, their bottom line is the way to change.

  • Scotiabank

4/21/22

Scotiabank has made so much money from clients its unimaginable for most of us, but call for any kind of customer "service" and well there is NO customer service, just LIP service.
It is unacceptable that they expect people to sit of the phone waiting over 45 minutes for someone to take the call.
The thing is Scotiabank has a major share holder named The Vanguard Group who owns everything along with BlackRock. They want to reduce already pathetic support to less than it is NOW and expect you to be happy (see The Great Reset by The World Economic Forum).
Soon coming is Digital ID and Digital credit system. This complaint may end up reducing my ability to bank, buy goods or services. DO NOT REGISTER OR ACCEPT THE NEW DIGITAL ID OR DIGITAL CURRENCY, YOU WILL REGRET IT - READ ABOUT IT IN CHINA.

Tip for consumers:
Scotiabank has made so much money from clients its unimaginable for most of us, but call for any kind of customer "service" and well there is NO customer service, just LIP service.
It is unacceptable that they expect people to sit of the phone waiting over 45 minutes for someone to take the call.

Service
Value
Quality
  • AdWords

12/24/21

I paid Google to have an on line presence for years. When they started overbilling me, I tried calling any and all numbers I could find on line to immediately resolve my concerns. Eventually I gave up and stopped paying the unsubstantiated bills.
Nobody at AdWords replied to voice messages or tried calling me to resolve the issue or ask why I stopped sending them money, they just deleted my account and all the 5 STAR reviews we received.
Eventually, someone from their SALES department solicited our business again and promised to resolve the billing (which they didn't) and restore our reviews (which they didn't do either).
Because I trusted they would not start overbilling again and because I took the persons word (how silly of me), I paid for the program agreed on.
Once again, they started sending me unsubstantiated bills and notices for personal information which I refused to submit. Again I am trying to find a PHONE NUMBER (I am not interested in sending emails that are not replied to) Once again they deleted my account.
Unfortunately, GOOGLE has become a monopoly (and they know it). As a result they appear to be accountable to no-one and offer ZERO opportunity to resolve perhaps fraudulent charges to clients bills before wiping you out.
Filthy rich and less caring.

Tip for consumers:
IF nobody caved into this narrative and stopped using Google Adwords (or any company's services) due to poor service, they would react.
Unfortunately, too many people allow this to continue which enables these company's to continue lowering the quality of service.
Stop using any company's services if they don't provide quality service. Start standing up for our right to service and such.

Service
Value
Quality
  • IQTest.com

11/21/21

It said it was free bit isn't free.
I finished long before my friend yet in the results it said she finished faster than I did.
What bogus crap.

Tip for consumers:
They should not say it's free if its not free.
Just be straight up and don't waste peoples time.

Products used:
IQ test

Thumbnail of user ryenw
Ryen W. – IQTest.com Rep

Hi Jack,

So, let me get this straight. You took the test and got the free results, but you're now complaining that the score you did actually receive was not free.

We offer the Complete Intelligence Profile for $14.95, but, as you have seen, it is not required in order to receive your IQ score, and it was never offered free of charge.

Your free general IQ score is available in your account and was also emailed to the address you entered on the registration page following the test.
Please check your spam folder, as our emails are sometimes mistakenly filtered.

No purchase is required to receive your free score.

To have the score email sent again, hover over "Contact us" in the header at IQTest.com until you see "Lost Score."
Click on it and enter your email address.

If you wish to login to your account, you can do so by selecting "My account" from the header of any page at IQTest.com.
Enter your email address and the password emailed to you along with your score.
If you don't have your password, you can select "Lost your password?" and have it reset.

Once logged into your account, you can view your results, edit your account information, or purchase your Complete Intelligence Profile or the IQTuneUps if you wish.
No obligation to purchase anything.

  • Bell Canada

10/13/21

I have been paying for 500 mb/s service for over 2 years and only went to BELL Canada because of a door to door sales guy who made several promises and delivered NONE. I have never achieved the speed I have paid for despite service visits and endless calls for resolve. I have paid approx. $80.00/mo. For service equal to others $40.00/ month plans.
When I call Bell, I have an auto attendant who gives options upon options and if I don't make the right choice, I get disconnected.
IF one succeeds at speaking with a live person, good luck. They too love to disconnect the line or transfer you to be disconnected by the next person (might be trained to do so). Questions: Why is it necessary to answer 10 questions so they can transfer you to someone else who will ask the same questions again? And if I am using Bell "CANADA", why do I have no option but to speak with someone in the Philippines (or India)? Don't be surprised if asking to speak with someone in Canada gets your call disconnected too. If you have the time to spend (2-4 hours), you might eventually connect with someone who will try to help but really doesn't... In the end, you have waisted most of your day, have only become driven to drink and resolved nothing.
I find it curious how "Executives" who likely have educational degrees and excel beyond most of their coworkers, cannot seem to grasp how they are NOT improving the client experience but making it increasingly difficult to get what CUSTOMERS pay for or at least acquire some resemblance of satisfaction in using these companies? What are these "executives" being paid for anyway?

I would love to see 90% of clients leave all at once so BELL and ROGERS and alike go bankrupt only to be replaced by companies who actually care about their clients and the services they promote.

Tip for consumers:
Spend the time to check around for competitive plans and prices. GET IT IN WRITING BEFORE signing.
BELL, ROGERS, and most big companies misinform and mislead prospective clients.

Products used:
Internet, Home Phone and Mobility

Service
Value
Quality
  • Amazon CA

7/25/19

After receiving an email from Amazon.ca this morning I went to purchase a 50ft. Garden hose priced at $28.61. Once added to my cart, it showed up as $34.99.

Confused, I returned to the previous screen thinking it was a glitch. I had to do this a few times because I couldn't understand why on one page the price was $28.61 and in the cart it was $34.99. Out of frustration, I called Amazon and they agreed it was a priced but refused to check me out at the lower price.

I think people should know this occurs at Amazon and of course customer service is none existent despite being polite and all. It sickens me when I here call center staff say "sorry, there's nothing I can do to help you"

This is why I remain content to drive to a store and pick up what I want to buy. Its priced and I buy it for the marked price. Amazon is fraudulent in bating and switching as they did this morning.

  • NikeOnlines

1/4/18

I started calling Nike about 6 months ago (June 2017), it was one number after another and of course everyone I spoke with said they were sorry for the inconvenience I was experiencing...

On October 31,2017 (after four months of attempting to report the separation of my ALL STAR - Converse soles from the rubber trim), I reached Leslie who took all my information and sent it to "the right department". Eventually a "Greg" called. After they claimed not to have any of the colour choices I asked for - including the colour of the defective shoes of course) Greg was prepared to replace mine with another style. I asked for a few days to see them at a store before making my decision and he accepted.

Within the week I called back to confirm the pair I wanted but received no reply yet again. Several weeks later some guy named "Kev" called to say "Long story short, Greg is no longer with us". I found this Kev guy quite offensive as he denigrated the previous employees work ethic while telling me he would not honour the previous employees promise to replace the shoes with another style. He also claimed the exact replacements for my defective shoes had been shipped "as we speak" - about three weeks ago. I have not received a confirmation of them being shipped and no shipping confirmation from the shipping company either.

Not happy at all with the way Nike/Converse "services" their clients.
I wont be buying Nike or Converse products again as a result.

  • Nike

1/4/18

I started calling Nike about 6 months ago (June 2017), it was one number after another and of course everyone I spoke with said they were sorry for the inconvenience I was experiencing...

On October 31,2017 (after four months of attempting to report the separation of my ALL STAR - Converse soles from the rubber trim), I reached Leslie who took all my information and sent it to "the right department". Eventually a "Greg" called. After they claimed not to have any of the colour choices I asked for - including the colour of the defective shoes of course) Greg was prepared to replace mine with another style. I asked for a few days to see them at a store before making my decision and he accepted.

Within the week I called back to confirm the pair I wanted but received no reply yet again. Several weeks later some guy named "Kev" called to say "Long story short, Greg is no longer with us". I found this Kev guy quite offensive as he denigrated the previous employees work ethic while telling me he would not honour the previous employees promise to replace the shoes with another style. He also claimed the exact replacements for my defective shoes had been shipped "as we speak" - about three weeks ago. I have not received a confirmation of them being shipped and no shipping confirmation from the shipping company either.

Not happy at all with the way Nike/Converse "services" their clients.
I wont be buying Nike or Converse products again as a result.

  • OurFamilyWizard

4/22/17

This app has features that are either difficult to use or do not work at all. Calling Support to resolve these issues doesn't seem to get the makers improve the logistics of this app.
Its a total waist of money.

Tip for consumers:
Look for alternatives, or better yet just use your existing email provider to communicate.

Service
Value
Quality
Thumbnail of user sarak56
Sara K. – OurFamilyWizard Rep

Hi Jack - Thank you for your comment. I’m sorry that you became frustrated when using the app, and I apologize that you did not have a good experience when contacting our support team. We have been providing tools and customer support to parents using OFW for more than 15 years, and we strive to provide the best service available to you when using the app as well as when you contact us for customer support. While I encourage you to reach out to our support team for help using the app whenever you need it, you can also find useful information in our Help section: https://www.ourfamilywizard.com/help Again, we are eager to offer technical assistance as well as get your feedback about how you think we can improve the app. You can reach us 7 days a week by email at info@ourfamilywizard.com or toll free (866) 755-9991.

Jack Has Earned 20 Votes

Jack D.'s review of Nike earned a Very Helpful vote

Jack D.'s review of OurFamilyWizard earned 3 Well Said votes

Jack D.'s review of Amazon CA earned 2 Very Helpful votes

Jack D.'s review of NikeOnlines earned a Very Helpful vote

Jack D.'s review of OurFamilyWizard earned 6 Very Helpful votes

Jack D.'s review of AdWords earned a Very Helpful vote

Jack D.'s review of Bell Canada earned 3 Very Helpful votes

Jack D.'s review of Hertz.com earned 0 Very Helpful votes

Jack D.'s review of Twitter earned 3 Very Helpful votes

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