Reza S.

I've been using Zillow for quite some time, and while I appreciate the platform's efforts to help people find the right real estate agents, I'm deeply disappointed by its review policy. Zillow's refusal to publish negative reviews is a major drawback that undermines the credibility of the platform.

In my recent experience, I had a less-than-satisfactory interaction with an agent, and I wanted to share my honest feedback with the Zillow community. However, to my surprise, Zillow rejected my negative review because I hadn't formally hired the agent in question. This policy essentially silences the voices of individuals who have had negative experiences with agents, preventing them from warning others about potential pitfalls.

Transparency is crucial in the real estate industry, where significant financial decisions are made. Buyers and sellers deserve to have access to a complete picture of an agent's performance, including the good and the bad. Zillow's current review policy only serves to create a biased, overly positive image of agents, which does a disservice to users.

I believe that Zillow should reevaluate its review policy and consider allowing reviews from all perspectives involved in a real estate transaction. This would not only enhance the platform's credibility but also empower users to make more informed decisions when selecting an agent.

In summary, while Zillow is a valuable resource for the real estate market, its refusal to publish negative reviews is a glaring flaw that needs to be addressed. Let's work toward a more transparent and user-centric review system that benefits everyone in the real estate community.

I am deeply disappointed and concerned with my recent experience with Hertz, a company I once held in high regard, especially as a loyal Hertz Gold Plus member and a member of the Presidential Circle. Here's a summary of the issues I faced:

1. **Billing Discrepancies**: I've been presented with three different explanations for an additional charge of $178.55 on my account. Such inconsistencies not only question Hertz's transparency but also their billing accuracy. Upon thorough review, it's evident that the discrepancy arises from the prepaid insurance, specifically the Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW). I was initially charged $25 per day for a 4-day rental, totaling $100. However, Hertz's calculations suggest a daily charge of $41.75, which is significantly higher than any previous rates I've been charged.

2. **Communication Breakdown**: To make matters worse, after trying to communicate and resolve these discrepancies, I found that my emails are now being blocked, and I can no longer reach them at *******@hertz.com. This lack of open communication is not only unprofessional but also adds to the frustration and mistrust.

3. **Long Pickup Delays**: On my rental day at SNA, I had to endure a nearly 4-hour wait due to slow service and a long line. Such delays are unacceptable and caused significant inconvenience at the start of my trip.

4. **Blocked Communication**: To add insult to injury, after multiple attempts to resolve the issue, I discovered that Hertz has blocked my email, preventing me from reaching out to their customer relations team. This action feels like a blatant attempt to avoid addressing the problem and further erodes my trust in the company.

5. **Loyalty Unrewarded**: Despite my status as a Hertz Gold Plus member and being part of the Presidential Circle, I feel that my loyalty and trust in the company have been taken for granted, given the challenges I've faced.

In light of these events, I urge potential customers to exercise caution when dealing with Hertz. The combination of billing discrepancies, poor communication, and lack of customer support has been deeply concerning. I hope Hertz takes this feedback seriously and makes the necessary changes to restore trust and ensure such issues don't recur for other customers.