Hertz.com

We prepaid, had reservation number, which the guy acknowledge, but said it would be no big deal to refund me the amount. We rented another car and paid for it. Now that I am trying to get my refund, they want to deduct $100 from my prepayment amount.

Hertz is very unprofessional and a rip off! I never heard of a car rental agency not giving a refund if you cancel your reservation. I reserved I a cargo van to rent for 2 weeks due to my insurance company misinformed me about coverage for car rental. Once it was corrected and I found out I was covered. I informed Hertz and asked for a refund. They declined my refund. This was a large amount of money. Therefore I feel like I was robbed because they have my money for a 2 week van rental I am not using! I turned it in the very next day, and received nothing back. I was told to send a contact form to corporate via their website. I did but received no response. Hertz is anti American in their business practices and a total rip off!

I rented a car from the Memphis Tennessee Airport. Worst decision I ever made! It was a 2019 Nissan Sentra, the car look like some tried to pry open the driver side window and the vehicle had front end damage. All you couldn't see inside of the parking terminal. The collision light kept popping up on the dashboard and the car kept breaking be it's self. Tried calling customer service no answer and left message not returned call. Once I made to Milwaukee Airport to turn in vehicle was told by the checker that the don't give good card for one way travel and this vehicle should have never been rented out! Then was told good luck trying to get this resolved! Call customer service was on hold for over an hour! They wanted to give me a $40 off next rental! What a joke! Why would I ever rent from this company again! Trust it won't be happening! I'll walk before I ever rent from Hertz!

Horrible customer care. No one answers the phones. I was charged 900.00 for towing not only was the towing for a flat tire but I was also told a new rental car was coming and a towing truck for over 4 hours. I never received the new rental car, and the towing truck didn't even come until the next day. Since then, I have called and talked to multiple agents that said they were getting right on it, and still no help or response almost four months later. Horrible horrible customer service.

I booked a car through Expedia.com at the same rate as if I booked directly with Hertz. The upside to using Expedia is that my info is all pre-programmed.

I called to simply modify the pick up time to be 3 hrs earlier. Hertz customer service said that since they could not see how much I paid on Expedia they could not help me.

When asked to speak to someone else they left me on hold for 50 min.

It appears that 3rd party booking sites are not favored and they will make sure you are treated like an inferior customer.

I picked up my rental at Dallas Love. I had booked the vehicle through Priceline and fully paid my bill with Priceline. There was no issue with pick up and drop off, but when I returned home from my trip, I received a hefty bill from Hertz, for many optional insurance coverages which I neither asked for, nor explained about. When I contacted Hertz to complain, they passed me on to the location and after many calls, they promised me a manager will contact me and sort it out, which they never did. It's a rip off scam they are running with insurance which cost me more than rental costs! I will never rent from Hertz again, ever. Very poor customer service.

So I reserved a car for April 19,2022. Went to pick the vehicle up they gave us a keep even to the reservation was a 4 door sedan. So I complained they gave us an upgrade still not what we wanted I reserved what I wanted they was short cars not my problem. So I took the car it had dirty windows was not cleaned out at all. Even the change oil light was on. All this took about 45 minutes before I finally drove away. I was a little late they changed me 2 hours fee of 65 dollars. Fine it's understandable if they didn't mess up so much. I called the number to speak to an representative. She told me the charge is staying you are paying it after all there screw ups. So because they decided I would have to pay 65 dollars not a lot that's not the point. I'm a returning customer that rents all the time so they lose out on 100s of dollars for 66 dollar late fee. There horrible and the reps are out of the USA. Like Indian it sounds like

I have been a Hertz gold star member for over a decade. For years they had great customer service, but now I can't even get a response for help with an unsafe car. I currently have had a rental for a month and the windshield is not secure at high speeds making it unsafe to drive on the highway- after 4 calls and an email I never got a response from a real person. I finally got through to someone (by calling the reservation line) and they disregarded my concern and put the onus on me to resolve the situation.

I'm going to be as brief as possible. I used the Lyft express hertz vehicle for 15 months and I was a very bad decision. One reason is because Hertz Elston location lied to my face by promising I can return vehicle with zero gas return limit and to look for a credit on my account for days non use ( 12/31-01/02). People who drive for any share rides no the values of those days. Today I return the car and my balance owed is ridiculous. I have called over 20 times and left several voice messages with the at this location manager Shavon Lacey (she was the 2nd person that made the promise). The humiliation I experienced when I was told to contact Lyft bc Hertz done their part. Someone need to be held accountable as I spent over $27,000 renting from Hertz last year!

I have been a frequent renter with this company until today. Never again, will I ever rent with Hertz again.
I have always arrived at the pick up location with my AAA members in tow. They were always added as additional drivers at no charge. This year, it cost me $154 per driver over what I thought I was spending. Their reason was that I did not include a code at the time of booking - which I had NEVER had to do with previous bookings.
I work in Customer Service and know how easy it is to reverse or make an exception. They have trained their Customer relation personnel very well to say 'NO'.
Not to mention - the tire pressure and oil pressure lights were on. The vehicle needed tires and brakes as well. An easy clean - 18" diameter smudge on the inside windshield of someone's feet prints. Disgusting! Never again!

Awful customer service I rented a 2020 car fr this place and had mechanical problems from the time I drove out of the parking lot till the time I dropped it off. The tire went flat every hundred miles when I called the desk he said just make sure you keep it filled and we will fix it when you get back, extremely unprofessional. All the sensor lights kept popping on and off the whole trip, the breaks were grinding and to top it all off there was someone's dirty nasty used mask under the seat along with 2 cubes of cheese and a lot of dirt and a half used pack of cigarettes in the center console, so this tells me they do not sanitize or clean out these vehicles between rentals. I'd stay away from this place the guy behind the counter did not want to hear about the cars faults and I'm sure they did not fix them the guy behind the counter was also extremely rude and pushy I will never use Hertz again.

Really disappointed in the service. Everything was smoothly only rented the car for 2 days and then a few days later saw a mysterious hidden charge from my apparently using a toll booth highway. No emails about this charge, I had to call and figure it out myself. I asked for proof that I went through this toll, (because we specifically AVOIDED them, seeing as how we were in a rental) and they couldn't provide any proof. Shady...

Do NOT, I repeat, DO NOT rent from Hertz. They lie on their website and say a vehicle is guaranteed, but when you arrive for pick up, they just take your money and hand you the keys to a different downgraded model. No notice, no apology, no explanation. Not even a refund for the downgrade until you go back and forth with customer service.

Hertz needs to take "guaranteed" off of their site because they do not honor it. It is treated just the same as their regular "or similar model" vehicles. I reserved a Tesla Model 3 in January 2023, received multiple emails in June 2023 to hype me up and get me ready for my Tesla rental, and then when I arrived to pick up my car they handed me keys to a Chevy without even letting me know they didn't have the Tesla. It took several emails back and forth before I was even offered the price difference between the Tesla rental and the Chevy rental.

Atrocious customer service. I had been a Gold Member for years, but I will never rent from them again.

I recently had the pleasure of renting a car from Hertz, and I must say, the service I received from Liz was truly exceptional. From the moment I walked in, Liz greeted me with a warm smile and made me feel instantly welcome. Her professionalism and attention to detail were evident throughout the entire process.

One thing that truly stood out to me was Liz's remarkable memory. Despite only renting cars for the last month, Liz remembered me from my previous visit. This personal touch made me feel valued as a customer and added a level of comfort to the rental experience.

Liz's helpfulness and understanding were evident from start to finish. She took the time to listen to my needs and made sure I had everything I needed for a smooth rental experience. Her knowledge of the rental process was impressive, and she answered all of my questions with patience and clarity.

Overall, my experience with Hertz, thanks to Liz, was outstanding. Her professionalism, helpfulness, and attention to detail made the entire process seamless and enjoyable. I highly recommend Hertz to anyone in need of a rental car, especially if you have the opportunity to work with Liz. She truly goes above and beyond to ensure customer satisfaction

I attempted to call Hertz two times prior to arriving at LAX because our flight was going to arrive later than expected, so I wanted to make sure we were guaranteed a car. No one decided to answer. Once we got there, I stood in line for about 10 minutes as people walked passed me and acknowledged I was there, but didn't take care of me. After that, was told to go to lot 3 and no one was out there. It was also 830 at night and dark. Finally found someone who told us to just choose whatever car we wanted and to drive to the exit. They did NOT complete a damage inspection on the car prior to leaving, so I took pictures myself. The man told us there would be a sheet to fill out at the exit. There wasn't. I tried calling again 3 times today about if there is a shuttle to get from Hertz back to the airport. No one answered. This is extremely frustrating and unprofessional. I will never rent from here again.

What a nightmare, lady never answer phone, no cars made 2 trips there, car was out gas, little dirty. Over charge my credit card then say call billing. Try charge me for tank gas when it was on empty when I got it. Try charging me for a week I didnt have it, workers are very unprofessional always playing on their cell phone instead of handling their business. I never do it again. Head office just as bad..