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Unresponsive customer service. Hertz rented me a vehicle with over 55,000 miles on the odometer. During my rental the key fob became inoperative and would not unlock the doors. The lock cylinder for the physical key was also broken. I could not unlock the car. I was stranded at a remote location with no cell service after completing an 85 mile backpacking trip. The vehicle also had no spare tire. Hertz Customer Service has been unresponsive to my request for customer satisfaction. (Rental Record # *******)
Jon U.'s review of Hertz.com earned 3 Very Helpful votes
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