Filing a complaint is a complete waste of time on TrustPilot. After filing a complaint against www.JustAnswers.com and submitting multiple copies of supporting documentation, the site caved to JustAnswers. After getting a response from JustAnswers, TrustPilot sent an email stating without supporting documentation they would remove my review. After multiple responses they would never state exactly what documentation they were looking for in addition to the detailed multiple documents I had already uploaded. TrustPilot is a complete waste of time. I believe their business must be based on contacting the companies you complain about in partnership with them to let the company know. Then they ask the complaintant for more information. In the end they remove your complaint...perhaps after some compensation is provided.