From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Love being able to sort categories when looking fir a soecific style. Never had a bad experience here.
Easy to work with and great response to the order. Will be back shopping with you again and again. Wonderful experience for a person over 70 and all this computer stuff.
Very nice company to deal with! I really love there selection! Always have my style I m looking for! Will order again
It is really difficult to find supportive camisoles in the size my elderly mother needs. HerRoom has now made it easier for me.
I bought three bras from them last week. One didn't fit, so I returned it. They would not return my money and said the item was "NOT IN RETURNABLE CONDITION" and issued me a store credit. THIS IS UST A LINE OF TOTAL BULL! I returned the item in pristine condition. BUYER BEWARE. I wish I had seen this site before I had ordered the merchandise. I will try to go through my credit card company and have my money returned. This is a REALLY BAD company, read the other reviews!
I wanted a bra to wear around the house and sleep in that was comfortable, easy to get on and off and the bras I ordered was just that! It's like I'm not wearing nothing at all. Will be ordering more.
It took the FOREVER to get my stuff delivered. They said within 6 biz days - took closer to 10. When I contacted the site, the customer service rep took no ownership and brushed off. Then when I returned items it took almost a month to get my money back, and that was only after I chased them down for it!
Hello Annette - We appreciate you sharing your experience with us. You placed many orders with us within a 24 hr. Period on May 11th. We therefore needed to do some verification. Your orders shipped on May 13th. On May 21st, your order arrived at your post office in NYC and was delivered to your apartment on May 22nd. The post office had many delays during this period due to storms.
Regarding the delay in processing your return, we identified a glitch in our system. You were returning an item purchased with a gift certificate. For some reason, your return did not make its way to our refund system. We very much apologize for this delay, and are glad you made us aware of it. Our technical team is looking into this further.
Thank you very much for your feedback.
Kind Regards,
Wilma
Customer Service Manager
I ordered the US size of a bra, they sent the UK size version. I had to return the bra at my own expense because they said I should know that Freya is a UK company, so therefore, sizing is UK. I've ordered bras on many other sites and have never heard of that. Will not shop here again, spent $12 on shipping for a $30 bra that I don't even have.
Hello Amber - Thank you for your comment. We are very proud of the fact that we provide our customers with individual size charts for every item - not a generic size chart. The bra you purchased had 3 notices that it comes in UK sizing. Our size chart(which automatically pops up once you start to select your size) again explained this along with showing you your US size so that you could easily convert and make the correct size choice. We are not aware of any online site that converts UK- made bras into USA sizing. But, we are sorry you did not see all of our information. Additionally, you were only charged $5 in shipping for your sale item. We provide free shipping with purchase of $70 or more.
Thank you for shopping with us.
Kind Regards,
Wilma
Customer Service Manager
Bought 2 bra's, 2 different sizes, never band would close so I couldn't get them on. Paid to return and they sent them back saying there were stains, odors, and not clean. Now I'm out $110.00 for something I can't wear and never had on! It's a scam, wish I had seen the reviews. Never had a problem with returns to any other company. Its a scam!
I purchased several items from this company but had to return items because I saw that they wouldn't fit. I never tried them on because I saw that I didn't like how they were made so I returned them. I got 2 items back stating "strong odor" which is ridiculous because I never wore the items. My house is a non-smoking, no pet household. I never burn candles or any strong fragrance in the house so for them to return them back and take my shipping cost that I had to pay out of my own pocket is crazy. I will never be purchasing from such terrible company again.
Hello Cindy - We appreciate your feedback. Unfortunately, the item you returned had a very strong odor and could not be accepted as a return. Per your request, we even performed a second inspection.
Kind Regards,
Wilma
Customer Service Manager
I ordered an expensive bra. I paid to return it and I asked for an exchange. I got the original bra back even though I had left the tags on it and tried it on once without wearing it under clothing and I was clean, but they said it was dirty. They did not say in what way it was dirty and they did not include a phone number for me to call. I had to look them up and I left a written message on their site asking for help. No help came and believe me I will never order from them again. I used to order panties there and was happy but forget it from now on.
Hello Catherine - We understand your disappointment with a refused return. We never identify what the substance is on a returned product - only that it exists. We only accept pristine products back into our inventory.
Kind Regards,
Wilma
Customer Service Manager
Horrible horrible customer service. They basically don't care! I never received my order as it must have been lost in the mail. They did not even offer to re-ship or refund! Crazy for a reputable company, which obviously this is not.
I've already spoken to bank about chargeback! I guess they are too arrogant to know that that penalizes them. So they could have avoided that and have a lifelong customer! BUT customers definitely are not valued here
Hello Lundy - Thank you for sharing your thoughts with us. We shipped your order to you on April 29th with tracking. The tracking states your order was delivered to your address on May 7th. We have confirmed the address you gave us was correct. Your package arrived at the address promised. We do not provide replacement orders when tracking confirms delivery.
Kind Regards,
Wilma
Customer Service Manager
My daughter is heavy set. 32 Band with GG cup.
She received her sports bra and washed it as per the directions in the bag.
She wore it. Washed it and it defected and damaged. I tried to get an exchange or refund or something. But because she wore it and washed it, it is our fault.
If I didn't have to buy from this $#*! company I wouldn't. Very deceiving. Thieves.
PS - I order from Canada so I have to pay duty, shipping, and taxes on top. They suck.
Hello Sue - I'm sorry your are disappointed. You told us you put the bra in the washer, and then the dryer. Unfortunately, when a garment is washed, the tags are removed and the item is no longer in new condition. We are not able to verify if the garment was washed correctly. For example a dryer should really never be used - a bra should be hung to dry. Per our return policy, this garment is not able to be returned for a refund.
Kind Regards,
Wilma
Customer Service Manager
Sounds like a repeat story from other here. I received product which was imperfect but not immediately detectable. They seemed helpful at first by asking for clarification on information I had sent and then after wasting more of my time and money, they refused to help for reasons that had already been discussed. Selling crappy product with crappy service is an interesting business model. Sad to see they're in business.
Hello Andrew - Thank you for your feedback. I have reviewed the notes on your order. It is May, and you would like us to accept for return a pack you purchased back in February while having washed and worn one of the items. We have a 30 day return policy. And, our policy requires that the garment be in new condition. We unfortunately are not able to accept your return.
Kind Regards,
Wilma
Customer Service
Wow! I am reading so many instances of the same deceitful practice if this company. You can't return anything. They will claim you dirtied it or it smells! I can laugh now because it's so rediculous! BEWARE! Unless you intend to keep everything you order! Scum/scam business!
I was processing an order, which was never completed. The next day I saw in my email that my basket still contains the item. I check my card, and it was charged, I have been sending emails, completing forms form their site and there is no response.
Before proceeding to this publication, I have warned them but their customer service does not seem to bother.
Hello Angel. Thank you for this feedback. My team and I have scoured our customer emails trying to find yours. Unfortunately, we have not been successful. You also mention completing forms on our site. We do not have forms to fill out on our site. I wonder if it may be another website you need to speak with? Please call me at 800-558-6779 #4 so that I can help sort this out. We want to help you.
Kind Regards,
Wilma
Customer Service Manager
I made a purchase recently and I am very satisfied with Her Room. The price of all articles was right, the items were as described, and the delivery was fast.
After sticking to my guns on this, Herroom decided to give me a store credit for the bra. I would have preferred my money back, but this was a very nice offering on their part.
I ordered several strapless bras to try on for fit because, well you know... strapless bras! When I opened the box, one was a bit dirty on the outside of the right cup which I thought was a little unusual, but I thought, oh well, not a big deal. If it fits I'll just wash it.' It didn't fit, so I immediately put it back in the box and sent it back the next day. Today, I received a box from them containing the bra with a note that it was non refundable because it was dirty! IT WAS DIRTY WHEN I RECEIVED IT! It is exactly as I received it! It didn't even fit! I called customer service and was told that their returns went through two systems of acceptance, or something like that. WHERE WAS THAT SUPER QUALITY CONTROL WHEN THEY SENT IT TO ME? I should have taken a photo, been a b***c about it, and called them immediately when it arrived. But no, I wanted to be cool about it. Now I am paying the price. I will never shop at Herroom again. Beware... they also sell on eBay.
I've ordered 3 different times from this website. Every order was on backorder. The first 2 were delivered much later than promised. The 3rd order never adored as it was so late the company cancelled my order. I will not order anything more from them.
Hello Roseann - We appreciate your feedback. Yes, the manufacturer was having delivery issues with the items your ordered. We did our best to keep you informed of the back orders by sending you 4 email updates along with a link to cancel your order. And the item on your third order was cancelled because the manufacturer decided to discontinue the style suddenly. We did send you an email explaining this as well.
We apologize that we were not successful in getting you what your wanted when you wanted it. We are sorry.
Kind Regards,
Wilma
Customer Service Manager
I love the caftan I purchased; it even exceeded my expectations! Easy ordering and no problems with delivery - even to Hawaii which can be problematic!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kate - A refused return can be frustrating. Unfortunately, the white item you returned had visible dirt inside the garment that prevented us from accepting it. We took into consideration your history with us, so we extended you a store credit. You have chosen to refuse this offer.
Kind Regards,
Wilma
Customer Service Manager