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Horrible horrible customer service. They basically don't care! I never received my order as it must have been lost in the mail. They did not even offer to re-ship or refund! Crazy for a reputable company, which obviously this is not.
I've already spoken to bank about chargeback! I guess they are too arrogant to know that that penalizes them. So they could have avoided that and have a lifelong customer! BUT customers definitely are not valued here
Lundy S.'s review of HerRoom earned 6 Very Helpful votes
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Hello Lundy - Thank you for sharing your thoughts with us. We shipped your order to you on April 29th with tracking. The tracking states your order was delivered to your address on May 7th. We have confirmed the address you gave us was correct. Your package arrived at the address promised. We do not provide replacement orders when tracking confirms delivery.
Kind Regards,
Wilma
Customer Service Manager