From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It is important to note that the pages call a lot of expectation is very good all the sense and fast and reliable
Thee product I purchased is quite satisfactory.
However, i made that purchase in lieu of thee absence of your group
Not SELLING LONG FULL BODY SLIPS.
Lots of choices and good prices for people on a fixed income.
Lots of choices and good prices for people on a fixed income.
This is supposed to be a 20% off birthday coupon. I don't see it reflected in the price. Customer Service did give me a rebate.
This is supposed to be a 20% off birthday coupon. I don't see it reflected in the price.
I returned a bra with original package, tags attached in perfect condition. I tried it on and determined I need a larger size.
Her Room returned the bra to me saying it showed signs of wear and was not clean.
If they won't accept returned bras they should say so.
I am very angry about this.
I have loved these bras and the quality and unbeatable prices not to mention an extensive size range.
I have loved these bras and the quality and unbeatable prices not to mention an extensive size range.
The customer service manager agreed to send a paid return label then sent a letter saying she changed her mind and no label would be sent as we agreed via telephone. She then posted a good will response to this review. I found her "all talk no action" very disappointing. BTW, she is addressing the wrong customer.
HerRoom sends USED bras. The $70 bra I received had NO ORDER NUMBER and NO TAGS. The bra 1. Showed signs of wear; 2. Was not clean; and 3. Had deodorant stains! I paid the $5.95 shipping, sent it back explaining why I was returning it and requested a refund. They would not honor their return policy. STAY AWAY FROM THESE FRAUDS! THEY ARE A RIP OFF! THEY PREY ON UNSUSPECTING CUSTOMERS TO DUMP USED MDSE!
The website was easy to navigate and find what I wanted. The items arrived promptly and were of excellent quality. I am very pleased with my purchase.
The website was easy to navigate and find what I wanted.
Found what I wanted quickly in my size and I like the price!
Found what I wanted quickly in my size and I like the price!
Everything was easy to find i measured my self accordingly to the site which was also easy to do. If my purchase is what i expect you have a permanent customer with me!
Everything was easy to find i measured my self accordingly to the site which was also easy to do. If my purchase is what i expect you have a permanent customer with me!
The UX sis great. But there are some bugs like typing this message on mobile I can't see because I have to scroll all the way back up and it won't tag. I only see the last question right now and I'm typing blind. Basically. And the sort and filters might not keep and there no back button to go back to the page once I click into an item and don't like it and want to keep searching
The UX sis great. But there are some bugs like typing this message on mobile I can't see because I have to scroll all the way back up and it won't tag. I only see the last question right now and I'm typing blind. Basically. And the sort and filters might not keep and there no back button to go back to the page once I click into an item and don't like it and want to keep searching
Most products were not the best. Besides, you sent me the wrong size slippers.
Good choices and prices and I don't have to drive to a store
I placed several orders with this company over a two week period. I would try on ONE item per order. None of them fit. I did NOT wear them. I did not stain them, perfume them, etc. I had to return them at MY EXPENSE, in the exact condition I received them.
Then I got an email saying that one of the three orders were not acceptable, and I would not be issued a refund. Several emails and calls later, the excuse is that they are "protecting my privacy.
I call this scammy, and will not be doing business with this company again.
Hello Luann - Our records state your returned bra had odor and staining in the underarm area. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Easy search for zip front bras and fast confirmation of order.
Thank you for having the best selection in my size.
Thank you for having the best selection in my size.
The shopping experience was good, I just hope the items are of equal quality.
The shopping experience was good, I just hope the items are of equal quality.
When one item I ordered was defective, the woman in customer service asked me to send her a photo, which made sense. I sent a couple pictures taken with my phone, and she agreed the fit was not right. When I got the return label I returned the defective bra and got a new replacement, which works fine. Customer service got it done.
Sent me a defective bra. I emailed asking for a free return label since it was their fault. They emailed back and asked for picture so they could take it up with management. Sent picture several days ago and a follow-up email, but nothing more from them. So I'm out the cost of my defective bra. But they have lost another customer and I hope anyone else who reads this.
Hello Sherilyn - We are always happy to accept back any item that is not in new condition. You may not be aware, but it is a common practice for internet sites to request a photo of the damage for evaluation. We asked you for a photo on July 8th, and then followed up with you on July 13th again when nothing had been received. You attached an image to this review, so we are finally able to see the issue. A representative will be contacting your shortly.
Kind regards,
Wilma
Customer Service Manager
This brand is actually Vanity Fair. If you have had these pajamas under the Vanity Fair label, you know that this item fits and launders well.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth - We appreciate your comment. The bra you returned had obvious signs of perspiration and deodorant around the armholes. We have a very fair return policy as long as the item is returned in new condition. Unfortunately, your item had clear signs of wear.
Kind Regards,
Wilma
Customer Service Manager