HerRoomReviews 3,671

Love these bras. I wish they were included in the sales more often.

Great web site - sizing difficult. It would be great if you could have a box whereby if you wear a 3 8D in Lily of France, you tell people what size you would wear in other brands you carry. Think it would help sell more bras for you. I am a marketing gal, so think about doing that!

Colors I wanted were not available in the size I need...

All the brands I love in one place. Easy ordering and always quick delivery.

Web site is easy to navigate and I was able to find what I wanted in my size and color.

I've been shopping at Herroom for years now and have never been unsatisfied with a bra. They are amazing!

I couldn't help but open an email, asking if I could be tempted. I am glad that I did, the bras that I ordered is one I go to everyday.

I ordered 3 Goddess bras on HerRoom. They arrived in a timely fashion. However, upon wearing 2 of them ONE TIME, each poked an underwire through the stitching! I got a return authorization and sent them back. The return was then RETURNED to me, stating that they were not accepted, due to being damaged. Uh, yeah, I *know* they're damaged, that's why I returned them! After SIX WEEKS of contacting customer service, being told my request was "being escalated" twice, with NO call-backs, I used their text system and finally received a call-back. After being told again that they were refusing the return, I demanded a supervisor. She called back more than 30 hours later and HerRoom still refused the return. They have completely lost a customer and I will use every means possible to share the message that they are a crappy business. All over $100. Stupid.

Update: I had a good laugh at the company's snotty reply, below. What a great way to win over customers! Glad I stopped shopping the site. They suck. I've figured out what the rush of rave reviews is about. HerRoom is forcing customers via a pop-up window to post a review here in order to complete their transactions and get an order number. Awful company.

I count 22 HerRoom full-star reviews in a row, all arriving together on the same day (today), all from reviewers with just one review on file. Shame on you, HerRoom. Yours is a business that I used to support. I've placed at least a dozen orders with you, over the years (the last one in 2018), and perhaps more. Now you have lost me. I hate it when businesses have their employees flood review sites with fake reviews. (Since you need an order number to review for HerRoom, how did those fakes get in, hmm?)

My ordering experience with HerRoom was always unpredictable. They would draw me in with a sale item that they did have in stock (emails announcing that brand X is on sale), but most of the time anything else I added to the order would be backordered. Sometimes the backorders were for many weeks. I'd often cancel items that kept getting delayed. I kept returning to the site because they carried so many brands and had good sales, but overall I would say that order fulfillment was terrible. Finally, I started buying my lingerie elsewhere.

As proof of their backorder habit, here is an excerpt from a 12/2018 HerRoom email:

"We have not forgotten you! The items you selected which were on back order have arrived and we are prepared to ship them to you immediately. In order to complete the shipping process, we will need to update your payment options. Orders paid for with PayPal cannot be resubmitted after a 30-day lapse, but you have several options..."

I was disappointed that there were either no or very small discounts on the summer merchandise I was interested in.

The descriptions were useful, the reviews were helpful. The product selection was wide enough that I could follow my personal style rather than just find "good enough."

The only reason it's 4 stars instead of 5 is that the out of stock items are not shown on the item page, just in the cart.

Andra Group the owner of 'Her Room' 'His Room' rips people off! I ordered a bra which I received however I did not sanitize myself before trying it on. It was too small and I returned the item. They refused the return saying it had been damaged and issued my an expiring store credit! I hadn't realized the credit would expire and tried to get it extended by a couple of weeks and they refused! Basically, kept my money and kept the product I returned. Don't bother with these people. The customer service are like robots just repeating the store policy and not bothering to really take care of their customers. If you do buy from them make sure you have scrubbed your body down with alcohol before trying anything on...

Items found, out of some of the colors/patterns but still found what I was needing

Placed two orders, as I wanted to try two different styles. Received confirmation emails, as well as notices from my bank that authorizations totaling ~$350 had gone through.
Two days later, I receive emails from HR saying my address is wrong, my orders are on hold and I have to call them.
When I do, I'm told my zip code is wrong, which, if that WAS the case, they aren't capable of correcting? However, I checked my orders and zips were correct; told CS person. Ummmmmmmmm. Puts me on hold. Comes back and tells me my address is incorrect. Same rigamarole. Then she says she doesn't know what the problem is and will put orders through again. That will tie up another $350 in authorizations. Nope.
Then she gives me the wrong order number on the cancellation (cancellation email has no specific info as to items or $ amts), which turned into more time trying to figure all that out. I finally asked if, bc one item was on backorder, they might have created a separate order for that item. She "thinks so."
So I wasted all the time shopping on their site and trying to fix their errors and now I have nothing. I will now have to closely monitor my account to make sure I'm not charged.
The girl I spoke to was nice and helpful, but poorly informed.
BUT THIS COMPANY IS SO INCOMPETENT AND STUPID.
I knew that I shouldn't have filled out their evaluation immediately after placing my order. How completely bogus.

Love the Search options. For someone who it large busted, it is nice to have the DD+ search.

Site was easy to use. Hope I am as satisfied with my order.

Seems to be easy, I hope the fit is good and I will be very happy! I have received the bras and I am very happy with the fit on 3 of them! I will be ordering again.