Ann O.

So disappointed that their prices are outrageous now. I don't even check there anymore. What a shame.

Don't bother asking their "customer service" for help re a product. They are so rude and unhelpful. The rave reviews for their products on their website are written by their employees. Many times, after you've spent time looking for a product on their website, you will find that they are out of stock. And again, if you inquire as to availability, rudeness. IMHO, all of this points to a company not worthy of my trust. There are plenty of alternatives. Stay away from Now.

Finally purchased one of ML's very expensive hats. Beautiful, very warm, and looks exactly like photo. Within a short period of time, tho, little chunks of the hat are pilling, and continue to pill, requiring constant maintenance. Looks so cheap. Had I known this, I would not have purchased for the exorbitant price I did.

I finally had enough of their unaccountable "customer service." Given how much it and their products have declined over the years, I believe they now consider themselves untouchable and calculate how much they can get away with, with that amount consistently increasing. And I didn't want to line disgusting Bezos' pockets any further. Did you know that they swap in fake, generic or used products on orders even when you think you're ordering a specific item? A large portion of their reviews are fake. Also, be aware that if you cancel your Amazon account, you will lose books and music that you paid for, so they have no problem stealing from you no matter how many thousands of dollars you've spent with them. I pay a little more and support local bookstores now, as well as go to the library. I didn't think I could live without Amazon, but I'm saving a ton of money. Don't be a sheeple. This company has negative integrity. Don't support it.

... that these are ALL fake reviews is senile. To participate would be sad enough but, for God's sake, don't give them your money.

Plan to sit on hold waiting for help. They no longer answer the phone in a timely manner, and they no longer allow customers to email them. And when they do answer the phone, you'll get someone who knows nothing. They require a credit check -- for a prepaid plan on a phone that I own. Plus, I previously had an account with them for a long time. Why do they need to do a credit check? Chat person couldn't tell me. Phone person couldn't tell me. "They just do." And their service is very spotty. Was lost in the Madison area of Wisconsin and had no service. When I tried to determine why and what to do about it -- again, they couldn't help me. They suck just as bad as all the rest of the carriers now. What a racket phone service has become.

Just another online site with foreign, useless customer service. Nothing against foreigners; this is all on #*@&% Michaels. At the time I placed the order, on the order page, it said the item would be delivered in 5 days at most. Received an email from them saying "yay" my order had been shipped. BS. Only the label had been created. This is a new, prevalent scam with these online sellers. Creating a label triggers an email to the buyer that the item has shipped when, actually, the seller has only created a label and is sitting on the package. Nice. When I contacted the barely-English-speaking CS, I was told, twice, that it would take 9 days to ship. First chat person actually hung up on me. They refused to cancel order because it was "in the shipping process." 10 days later and I still don't have it. I won't buy from these lying scammers again. If you do, at the very least, I suggest you buy onsite and not online.

It all depends on the sub you're in. So. Many. Subs are moderated by twats with the maturity of a toddler. Overall, their gratuitous concerns about racism are bull. While they're trying to garner public approval of their fake progressive concerns, they also have subs called Watch People Die, subs that denigrate women, subs that glorify sex with and abuse of animals, etc. etc. You can find some good, helpful people on there, but you're going to have to wade through A LOT of crap. It's mostly obnoxious, depraved punks, and the mods are such a joke. It really is no better than 4chan, Facebook, YouTube, and so on.
However, all this talk of communism, etc. in these reviews is sour grapes on the part of scum that was probably legitimately kicked out.
I crave what Reddit could be, but all of Reddit's high and mighty rules are complete BS.

I was sick and couldn't go out, so I hired IC to get me a few items from a store that is 3 minutes from my house. I received the wrong items. They bought more than I ordered, and I was charged for things I didn't buy. I was charged $3 for cans of soup that were $1 in the store. Yup, I was charged 300% of the items' actual prices -- on top of all of their other charges. Attempts to communicate with the IC shopper were ignored, likely because he did not understand English very well. When I attempted to complain, I got a lot of extremely phony and condescending emails asking me to jump through all kinds of hoops obviously designed to put me off. That a total SCAM company like this can even remain in business shows what low status the consumer now has in this country. Don't support these horrible people. Pay a kid in your neighborhood to do the shopping for you.

Wow. These people are unbelievably bad. I understand that it's the holiday season, but not only do they not respond to communication, when I FINALLY reached someone, they were snarky and just flat out lied. The delivery date for my order changed multiple times. It arrived today, and one of the items is broken. I'm not even going to do anything about it because they are so difficult to deal with. Also, don't try calling them for missing information about a product. They'll read to you from the website. They used to be a respectable company with quality service and merchandise. Not anymore. I'm beginning to think I'm going to have to go back to shopping at retail stores and not online. They take your money and then F you.

Bought a pair of slippers for $100. Liked them a lot but within a year, inside sole was wearing. Wrote to company about buying replacement insoles and the response was "they are meant to last." Subsequently wrote a negative review. They did not publish my negative review and when I wrote to ask why, the response was, "you are welcome to try again."
I don't trust a company that withholds reviews.

I was in search of a supportive flip flop/sandal that I could throw in the washing machine. Based on all of the wonderful reviews on Telic's site, I gave their shoe a try. I did not like it at all. Extremely squishy; felt unstable to me. I got ready to return the shoe but realized that Telic's return policy read (still does, as of today), in part:

"Returns must be unworn, in the state you received them, and in
The original packaging. We will not accept returns for items that
Are not in new unworn condition with original packaging."

I wonder how they expect one to evaluate a shoe without wearing it? I wrote a one star review and submitted it to their site. A while later, I checked and saw that my review was not shown on their site. So I wrote to them to ask why.

A while after that, I received an email from them, saying that they read my review, were sorry I wasn't happy, and were refunding my entire purchase price.

Yes, I was very happy to hear this; however, they never posted my review, which I consider dishonest. I don't know about you, but I am sick to death of fake reviews. Had I known I was receiving a refund in exchange for deleting my review, I may not have agreed.

Poorly organized and mismanaged site with many non-English speaking mods. Don't waste your time trying to navigate or understand it. It's a deep dark hole of stupidity.

Placed two orders, as I wanted to try two different styles. Received confirmation emails, as well as notices from my bank that authorizations totaling ~$350 had gone through.
Two days later, I receive emails from HR saying my address is wrong, my orders are on hold and I have to call them.
When I do, I'm told my zip code is wrong, which, if that WAS the case, they aren't capable of correcting? However, I checked my orders and zips were correct; told CS person. Ummmmmmmmm. Puts me on hold. Comes back and tells me my address is incorrect. Same rigamarole. Then she says she doesn't know what the problem is and will put orders through again. That will tie up another $350 in authorizations. Nope.
Then she gives me the wrong order number on the cancellation (cancellation email has no specific info as to items or $ amts), which turned into more time trying to figure all that out. I finally asked if, bc one item was on backorder, they might have created a separate order for that item. She "thinks so."
So I wasted all the time shopping on their site and trying to fix their errors and now I have nothing. I will now have to closely monitor my account to make sure I'm not charged.
The girl I spoke to was nice and helpful, but poorly informed.
BUT THIS COMPANY IS SO INCOMPETENT AND STUPID.
I knew that I shouldn't have filled out their evaluation immediately after placing my order. How completely bogus.

Whenever I try to call Miele "support," there is usually no support at all. I have a canister vac. For the second time, I have extended the wand and it will not go back in. The first time, they promptly sent me a new wand. Now, they want me to run off to a service center to have it looked at - bc, yeah, that's so convenient. It's not only happened to me twice, but is well documented on many sites on the web that this is a problem, yet their solution is to inconvenience me.
I also have a Miele washer and dryer. It took me many phone calls to finally find someone to fix my washer and in the laborious process of trying to arrange service, Miele was NOT in the least helpful. I live near a large metropolitan area, so apparently servicing Miele products is not something repair companies like to do.

So, to summarize -- very expensive products AND accessories (ck out the price of their vacuum cleaner bags), very expensive service that is difficult to find, and BAD Miele customer service. I won't buy from them again. They must be related to Apple.

UPDATE 2021 -- I bought a cordless vacuum directly from Miele. I then had a problem with it and contacted upper management, who referred me to a regional director. He couldn't have been nicer and completely replaced the vacuum.

Another website that won't verify payment unless you give them your phone # - supposedly for security reasons, which I think is total BS.
Cancelled my order and I didn't find out for several days. They also lied and told me they sent me an email to let me know, which they did not.
I've spent thousands with them in the past, but I won't anymore. Plenty of other shoe sellers out there.

In recent years, Macy's has stepped up their game. Although sometimes I wish they had a better selection of better quality items, I've been pleasantly surprised by many very reasonably priced purchases there. They are always a go-to, and their customer service has actually improved!

EDIT: 6/2019 I'm downgrading my review. Macy's discards negative reviews, and has very inaccurate product descriptions, both of which point to a dishonest company. Attempts to discuss with "customer service" on both issues came up against a brick wall. Done.

EDIT: 11/2019 Against my better judgment, I placed additional orders with Macy's. Checked return policy, and it's 90 days. Now, as I try to process returns, I'm told that for some items, it's 30 days. This was not stated in my order confirmations. I tried to call, and they outsource their phone CS to a foreign country, and because the agent could not really speak English, that went nowhere. I then tried chat, and it's that lovely new, useless automated chat. After going around in circles for a while, I was finally able to get a live agent, who did tell me I could return the items and she sent me UPS labels. We'll see if the refunds go through...
Macy's does have some great sales, but I don't think it's worth all this hassle. Really shi**y of them to have exceptions to return policy and not indicate that on the order confirmation.

I will often pay more at Nordstrom to purchase something that is less expensive on another website. Why? Because of their superior CS. I've been shopping there for years and I've never been disappointed. I hate to shop in person and do all of my shopping online - so much more efficient. I can shop at Nordstrom without fear of receiving a product that I don't like - for any reason - as they not only ship both ways, but are also extremely reasonable about returns. I have never placed a call to them and not spoken to a CS PROFESSIONAL. Thank you Nordstrom for your quality merchandise and, almost unheard of these days, excellent CS.

Peruvian Connection's clothing is very expensive. Their high quality and unique designs used to somewhat justify an occasional "splurge" purchase. This is no longer the case. Materials have become extremely thin and cheap. Their return policy is a ridiculous 30 days. You'll find that many of their onsite (non-shill) product reviews honestly assess the changes in the quality of their clothing. How unfortunate that greed and lack of integrity are representative of this company now.

Their clothing is expensive, but worth it -- very high quality. Quality workmanship, material, color. Their customer service is impeccable. Any problem I've ever had has been handled quickly, with class. Sizes do tend to run large, but they have a flat fee return shipping policy, which is wonderful. I love to shop with them.

EDIT 11/12/22 -- They've now adopted the made to order model of online purchasing, even tho their prices remain high. I'm not willing to wait 3+ weeks. Whether or not they'll claim "supply chain" remains to be seen, but I don't believe it.