From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I came here for some pajamas for my wife, but I spent some time browsing the site and it is a great resource! I was honestly impressed with the selection and the quality of the products offered. My transaction was seamless and fast. Delivery was right on time and well packaged. It goes without saying that I'll be back!
I came here for some pajamas for my wife, but I spent some time browsing the site and it is a great resource! The transaction was seamless and fast. I'll be back for sure.
I had trouble finding what I need in future add a note to the description that item is being discontinued.
I had trouble finding what I need in future add a note to the description that item is being discontinued.
Got a better price than a local store for same bra. Would shop there again.
Hard to specifically find my size without going thru pages and pages
Hard to specifically find my size without going thru pages and pages
Being a size 36H, it is really hard to find bras that do the job. I can consistently find them here. Even pretty and sexy ones. Being able to sort them based on size and brand is an invaluable feature. Good quality and good service.
Being a size 36H, it is really hard to find bras that do the job. I can consistently find them here. Even pretty and sexy ones. Being able to sort them based on size and brand is an invaluable feature. Good quality and good service.
Good, but wish you would send me emails about sales.
Good, but wish you would send me emails about sales.
Navigating the HerRoom website was easy and the selection of bras to choose from was great. I was able to find everything I wanted in my size and the shipping was fast.
Navigating the HerRoom website was easy and the selection of bras to choose from was great.
Everything is easy, and great variety and they always have what I am looking for.
Shopping for Christmas is never easy. But I was able to find several things here that my wife had on her list, Thanks.
Shopping for Christmas is never easy. But I was able to find several things here that my wife had on her list, Thanks.
So easy to use HerRoom and products are excellent!
I love the price/value of PJ Salvage pajamas and was thrilled to find the "cowboy" design on Her Room. Every time I've used this vendor I've been happy with the product and service! Thank you.
Thrilled to find the PJ Salvage "cowboy" PJ set at Her Room! Very easy to use the web ordering and guest check-out process. Thank you!
The process was a challenge, after many attempts to make the purchase.
Customer service was helpful, with the encouragement to contact the banking institution, to have the block lifted to purchase from your boutique.
The process was a challenge, after many attempts to make the purchase.
Customer service was helpful, with the encouragement to contact the banking institution, to have the block lifted to purchase from your boutique.
I like the flow of the site... It was easy to follow and my purchase is on its way!
I am so happy to find my Panache. I am replacing one of my old sports bras.#icantwait
I don't think I've ever had issues in my ordering, receiving, or returning of any items. Always agreat experience with you guys :)
I don't think I've ever had issues in my ordering, receiving, or returning of any items. Always agreat experience with you guys :)
Order purchased with 3 day shipping, a week later I have not received the package. After talking to their "Customer Service", they are not able to locate the package, refund / discount the order, or cancel the order. The best they would offer is information provided to me 9 days later on where the package is.
Stay away, not worth the hassle or money.
Hello Ella - Thank you so much for reaching out to us. We absolutely dropped the ball. The 3 day shipping option is new to our company. Our call center was not trained on this new shipping so did not fully understand what you were telling them. My apologies. The call center is now going through training and using your call as a model example of what not to do.
Our sincere apologies for getting it wrong. Your order was refunded in full.
Kind Regards,
Wilma
Customer Service Manager
I purchased a bra recently. I tried it on an immediately realized that it did not fit at all. I took it of (I probably had it on for two seconds) and put it back in the box and returned it. Herroom refused to issue a return for the item because they claimed it had significant staining. I couldn't have had staining because I tried it on only once and it was on my person momentarily. I am a long time customer but I will never purchase from Herroom again. They are a rip off.
I ordered five items from this company. When they arrived, I quickly determined that I didn't like four of them, and the fifth item I wanted to exchange for a different size. Then a few weeks later, I got an email saying that there were stains on two items. My choice was to donate the items or pay another $10 a piece to have the items returned to me. These two items that had "stains" totaled $100.
I have ordered items online many, many times and have returned many items. Never have I been accused of staining anything. I think this is a game they play with their customers. If you order from this company, you also could be a victim of their game. Stay away from HerRoom.
Hello Cindy - We understand that it is distressing to have a returned item refused. The category of items we sell require high scrutiny before being returned to our inventory. Our returns department also has industrial fabric cleaning equipment. Two of your items required that we touch them up before putting them back into inventory. You received credit for these two items. One item had clear staining on the back and along the top that prevented it from being accepted for a return.
I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
20% off was awesome. Bras are excellent quality. Delivery took 1 week and after dealing with Amazon found it a little long.
20% off was awesome. Bras are excellent quality
I will highly recommend your web site to my friends.
I will highly recommend your web site to my friends.
I think it was probably my own fault, but I wanted the tops with a real bra in the top not just a shelf bra. I probably didn't read the description as well as I should have. Will return and maybe get what I really wanted.
Ease of shopping and good prices. Hope I like what I purchased!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda - Thank you for this feedback. We have many locations on our site where you can quickly enter your size to get results curated just for you. We have a search window, a size filter and a "bra finder" on the front page. We are sorry you did not see all these options. We would be happy to help you in the future. 800-558-6779.
Kind Regards,
Wilma
Customer Service Manager