HerRoomReviews 3,671

Loved the various designs so you can see what you are buying, as if you are in the
Store holding the merchandise.

I have placed many orders with this company in the past. Recently I ordered a bra and when I opened the package sent to me, it contained an order of men's boxers. The packing list said it was an Amazon order that was supposed to be sent to a man in Ohio. Fully understanding that mistakes do happen, I called the company and explained the error. I never received an apology. They were more concerned with getting their product back than me getting the item I had bought and paid for. I received a free shipping label from the company but never heard when my bra would be shipped. After a week, I called them and was told until they saw activity on the free shipping label they had provided me, they would not send out my bra that had already been charged to my credit card. I promptly mailed the men's boxers back to the company and waited another week. I never received my bra. I never heard anything from Herroom. I finally called them again and was told my bra was not in stock anymore. It was a fashion item and had sold out and would not be sent out. Once again, I never received an apology. Had I not called, I never would have obtained credit for the item I never received. I used a $20 credit on the purchase of this item. I had to ask for that credit back too. What I received from them as my $20 credit was an email saying they had received the item back without tags and would give me a one time credit of $20. I understand sometimes customer service only has one option to apply a discount but I don't like that I ordered something, and due to no fault of my own, now have a strike against my account that I return things without tags, which was totally untrue. I used the $20 credit on something else and am waiting for the item to arrive, I hope it is the correct thing that I ordered, but I will never order another thing from them again. This was totally not my fault and I was treated rudely by the company, not as a valued customer. No effort was made to make things right and get me the order I had bought and paid for. They were more considered about a $20 package of men's boxers.

HerRoom is my go to site for certain bras panties and other lingerie. Good quality and reliable service.

Finally found a bra my size!
37/38 H is a hard size to find

It fits like a glove!

Easy, reliable and good quality. I have bought several times.

No bra sizing guide. Asking what bra is most comfortable and the size doesn't mean it fits or that it is comfortable. There was no option for uncomfortable and doesn't fit well. Now that I have my order I am less than happy that I paid the prices that I did for bras with thin plastic bra strap connectors that are supposed to hold up under normal wear for a large bust.

I had a 10% coupon but no where did it allow me to put the code in.

Always have what I'm looking for. I don't like shopping so your search parameters make things easier for me.

Having a difficult bra size (34 I-J), HerRoom has been a Godsend! I can find attractive bras that FIT! I am about to have breast reduction surgery, and was pleased to see you have post surgery bras, so I ordered one, and a few sports bras, guesstimating what size I will need. Looking forward to visiting your site again in the near future for some "normal" size bras!

I have ordered before and have been very pleased with my order. Around our area we have lost our Midway Mall, so for me at 80 years old, going a distance for my personal needs is not in my bag. I always stick to same brands, especially in the cotton panties... Thank you

Shopping with you was great you have lots of pantyhose to chose from in my size it was a good experiences

Easily found what I was looking for. Check out was quick and shipping free. Great experience!

Very easy to place order, I located the item I had been searching for.

I have been blown away by my experiences at HerRoom! I have never really been a big underwear shopper before. My routine was to get a pack of undies or a bra from Walmart or somewhere cheap as long as it fit and generally suited the style I liked. Ever since shopping with HerRoom, I have been excited to see what is out there. The online shopping aspect still makes me nervous, but I have been pleased with everything I have received so far and it is always so easy to search it out. Not to mention the variety of cute and comfort focused options that HerRoom provides! 10/10

I was able to find one style bra that is available for my needs, but it's disappointing not to find more choices in my size that I can wear (disability/medical reasons); and the one kind I found wasn't offered in the color I wanted. The second choice is only in 3-packs, which is what I had to do and am not thrilled with that. The searching and buying process on the site was easy.

So much easier than going to a store. My order came Quickly and was perfect.

Surprised to find different colors in my size. Even the manufacturer didn't offer them.

Great selection of styles, especially in larger cup/smaller band sizes. Nice sale prices, and the ability to ask questions, in live chat, is a real plus. Received my order in a reasonable amount of time. Not lightning fast, but okay. Nice packaging, and I am pleased with everything I ordered.

I ordered 3 bras and 1 arrived with blue tacky stuff (looks like chewing gum, actually) inside the cup of the bra. I called and asked to return the item but did not want to have to pay for return shipping. Instead, after sending photos, I received a response that they would not be able to take back the item or refund me because they inspect every item. I am horrified that I am being accused of damaging the item when it arrived that way. This is completely unacceptable and I will never shop here again.

I love the search criteria which allow you to pick a universal cup size and narrow your results. There is always something pretty in my size.