I received a less than pristine item from Herroom, which I admit, was a first. It did not fit, so I returned it along with other bras that did not fit. They sent it back to me saying that it was dirty and non-refundable. It was EXACTLY as they had sent it to me. If you are not 100% positive that you will want to keep something, I would question whether or not you will get a refund.