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I just ordered $240 in bras. Will I have a problem returning what I don't like?
asked by Laura D. on 8/26/17
4 Answers
I bought three bras last week and returned one. They would only give me a store credit and said the item was not in resaleable condition. I had the bd pristine condition. This company has TERRIBLE reviews online. If I had seen them in advance of this, I would have never ordered them.
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I received a less than pristine item from Herroom, which I admit, was a first. It did not fit, so I returned it along with other bras that did not fit. They sent it back to me saying that it was dirty and non-refundable. It was EXACTLY as they had sent it to me. If you are not 100% positive that you will want to keep something, I would question whether or not you will get a refund.
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You most likely will not get your money back. Every return seems to have the same issue,excessive staining and strong odor or perfume stains, their return policy is a joke,they do not return your money and every return seems to be examined by "Wilma".
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Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date.

I hope this answers your question.

Fond regards,
Wilma
Customer Service Manager
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Will anybody from herroom bother replying to my emails? I have been charged for a purchase that seems to be unfulfilled just chatting with someone about my Wacoal 855170 42DD return and I lost her can you help? i have been holding on my phone for 37 mins is there a problem please call me if possible. 847 975 6598 Good morning. I am contacting you on behalf of the AndraGroup. I'd like to speak to an account speacialist. What is the best way to reach one? Hi Wilma, I live in the UK and can not make this call. Why do I have to call you to answer my questions? Send me an email address to discuss this Hi I purchased a bra from your site on February 25 and paid for 2 day delivery service. when will i get my purchased items? Dear Wilma, Read your reply on Yelp: which is it? First I was blamed for an alleged yellow stain; now you're saying you have proof of a dark stain. Guess you'll be battling it out with Pay Pal as I spread the word about your terrible service ---and not just regarding the false return claim -- all over the internet. Thanks! Jennifer. I have received two bras today and they are too big in the cup size. I like the feel of the band of one of the bras, so I just placed a second order for four size 44c. I have no return label to send these two large bras back. These bras were worn just long enough to try them on and then folded them and put them in their respective bags. I did not read your reviews before I ordered my bras and I am afraid that I will have problems with your end of the refund. Can you please advise me how to return these bras? You answered my review saying that there was pet dander on my return. I never removed it from the package you sent it in so that means that is how you sent it to me. I HAVE NO PETS!!! Why are you people still in business when this seems to be a pattern in your business dealings? I ordered a couple of bras......one is fine the other I tried for a few hours and did not like the fit...I did remove the tag.........is there going to be a problem returning?

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