Deb M.

After sticking to my guns on this, Herroom decided to give me a store credit for the bra. I would have preferred my money back, but this was a very nice offering on their part.
I ordered several strapless bras to try on for fit because, well you know... strapless bras! When I opened the box, one was a bit dirty on the outside of the right cup which I thought was a little unusual, but I thought, oh well, not a big deal. If it fits I'll just wash it.' It didn't fit, so I immediately put it back in the box and sent it back the next day. Today, I received a box from them containing the bra with a note that it was non refundable because it was dirty! IT WAS DIRTY WHEN I RECEIVED IT! It is exactly as I received it! It didn't even fit! I called customer service and was told that their returns went through two systems of acceptance, or something like that. WHERE WAS THAT SUPER QUALITY CONTROL WHEN THEY SENT IT TO ME? I should have taken a photo, been a b***c about it, and called them immediately when it arrived. But no, I wanted to be cool about it. Now I am paying the price. I will never shop at Herroom again. Beware... they also sell on eBay.