From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Have never had a problem with HerRoom - always have a good selection of styles to choose from in my size, shipping is fast.
They claim that there were white specks on the suit which there were not and are charging me for suit that does not fit
Hello Abbe - We understand the frustration with a refused return. Unfortunately, the item you returned was not in new condition and is therefore not resalable. Our return policy requires the item be in new condition to be accepted as a return.
Kind Regards,
Wilma
Customer Service Manager
Made a purchase, then got swamped with email from HerRoom. I do not need to hear from you 1-2 times per day via email. Once or twice a month would be more than sufficient. Less even better. Had I known I would be receiving so much follow up email I might have thought again about purchasing from you.
Hello Suzanne - Thank you for sharing your opinion about our email frequency. We too struggle with the number of emails a customer should receive once an order is placed. We try to send just enough to keep you informed of the status of your package through to delivery. We also have an option to receive just one marketing email from us a week.
I hope this answers your concern.
Kind Regards,
Wilma
Customer Service Manager
Although I had to return the items I purchased, I was treated extremely well by HerRoom. I had no problem with the return, and a refund was made promptly. I'll definitely consider buying here again.
Very easy to contact and get my errors fixed. I accidentally shipped my order to my old address (twice) and they reshipped it to me once it was returned to them.
You get an order number when you place an order, the order number shifts by a digit when they ship the order. If there is a back ordered item they get no number. They are fond of giving you an RMA number that in no way correlates with the original order number. Too many emails, about how great they are doing. One returned item they found unclean and worn, though all tags attached and item spotless. Tread carefully. And they charge $5.95 return shipping every time you return a backordered item.
Hello Larysa - Thank you for sharing your feedback and pointing out issues you had with your return. Let me address each of your comments:
1. We do give an order number for each order shipped. We are sorry you did not see your second order number.
2. You are correct that our RMA number is different from your order number.
3. We do not send emails about how great we are doing.
4. One of your returned items was unfortunately not accepted because it did not meet our return policy. We told you the issue your item had and it was returned to you.
5. You said you would leave a bad review if we did not give you a credit for your damaged item.
Kind Regards,
Wilma
Customer Service Manager
Very good fast shipping and everything fit well love the bras 38 a is hard to find only place I've found true to size
Lee,
Thank you for your review! We appreciate your feedback.
Thank you,
Ed Morelli
Customer Service Manager
I bought several bras from there and they were great quality would definitely recomend this company they have fair prices would definitely recomend 5 stars
Maya,
Thank you for your review. We are happy that you would recommend us and found the bras you needed. We appreciate your business!
Thank you,
Ed Morelli
Customer Service Manager
I am so happy that I can now avoid going to a store to try on an endless array of bras, and purchase nothing! This was easy and the bra is great! Shipping was free and came on time.
Randi,
We are so happy that you found us!
Thank you,
Ed Morelli
Customer Service Manager
The bra, robe and gown looks as I thought they would. They were of good quality as well. I will order again.
Marion,
Thank you for your review! We appreciate your business!
Thank you,
Ed Morelli
Customer Service Manager
Over priced, color way way WAY off picture looks like a very light mint green... more of a PUKE GREEN all around terrible product nothing good to say about transaction
Bras that fit right are hard to find. Herroom makes it easy for me to order and return or exchange if something doesn't fit right. There is a huge selection with more sizes that you'd ever find in a brick and mortar store. I buy all my bras here.
I really liked the fit and look. The only problem I had was that the front bottom of the bra scraped and irritated my skin. It's where it is sewn. But I just snipped that part off and they are fine now.
Great selection, with wonderful size selection and on time prompt shipping.
Love the plus size options.
Excellent. I have been looking for Olga nightgown replacements for years and finally found them on your site, Shadowline Silhouette. My wife was very pleased with my choices.
Enjoy the website. The products are of high quality and exactly as described. They are comfortable and look great on my wife.
Neill,
Thank you for taking the time to leave your feedback! We really appreciate it.
Thank you,
Ed Morelli
Customer Service Manager
Please do not buy anything from these people. They will not your money back after you return their stuff. They will charge you a lot of money to return their stuff back and yet will not return your money. If you call them they will not picking their phone and if they ever will some cheat person will answer and you will not get to any resolution with her. They are bunch of fraud people. Please, Please do not buy anything from these people!
Hello Behjat - our records show that we have spoken to you several times regarding your missing return. You initiated a return in our system on 2-21. The post office never scanned your label so we were unable to give you tracking and a status on your return. Today, your return arrived in our warehouse and you were refunded.
I am sorry your return was not as swift as you would have liked, and we are equally disappointed. But the post office appears to have mishandled your order given its late arrival into our warehouse.
Kind Regards,
Wilma
Customer Service Manager
Everything arrived as advertised. Prices were good and I was able to locate some hard to find matches for older bras I have been unable to find elsewhere. Would purchase again from this seller. Thanks
I ordered a bathing suit for my recent vacation. I placed the order in late January, and it took about 2 weeks to come in, which would have been fine, but the bathing suit was not the right size. I immediately initiated a return, for which i had to pay for express shipping because my trip was a week away. I saw they received it in 2 business days so i sent a message asking for a guesstimate for when the new suit would be in. Because i sent an inquiry, they placed a hold on my order, which i didn't realize until about 3 days before my trip. I wound up having to call, and spoke to a customer service associate who had a very condescending attitude about the entire process. I decided to just cancel the item and asked for a refund, to which they told me i had to wait for the new item to be shipped to their warehouse before they could refund my money. I was assured that after the item came in, my refund would be issued. A week goes by. No refund and the status of the return still said initiated. It took until around the 20th of february for the process to be completed, so i waited until today to see if my money would be returned. It wasn't. When i finally contacted someone about it, and only then did they refund my money. After i had to call them. They hadn't automatically done so like they were supposed to. So now i have to wait up to 72 hours to get my money. I won't be ordering from this site again.
Hello Sharonda - I wish to thank you so much for this information. You helped us discover a glitch in our system. In a nutshell, you made a purchase with us, initiated an exchange in our system, then called 5 days later and asked to change your exchange to a return. But, the printed return label you used was bar coded as an exchange. Your return unfortunately was mis-classified and thus our system did not know what to do with it.
It is my understanding you have now been fully refunded. Again, thank you so much for reaching out to us so that we could research and find this system glitch.
Fond Regards,
Wilma
Customer Service Manager
I never received my order. HerRoom was very difficult and made me wait 14 days to receive a refund. I have purchased from them for years and their customer service is the worst. I will never purchase from them again. I am very disappointed!
Hello Alyson - We appreciate your review. You contacted u son 1/28 to tell us you had not received your order. We researched and found that UPS had lost your order. We therefore refunded you in full on 2/4 - 5 business days after reporting your concern to us.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so very much for your kind remarks, Karen.
Wilma
Customer Service Manager