Sharonda D.

I ordered a bathing suit for my recent vacation. I placed the order in late January, and it took about 2 weeks to come in, which would have been fine, but the bathing suit was not the right size. I immediately initiated a return, for which i had to pay for express shipping because my trip was a week away. I saw they received it in 2 business days so i sent a message asking for a guesstimate for when the new suit would be in. Because i sent an inquiry, they placed a hold on my order, which i didn't realize until about 3 days before my trip. I wound up having to call, and spoke to a customer service associate who had a very condescending attitude about the entire process. I decided to just cancel the item and asked for a refund, to which they told me i had to wait for the new item to be shipped to their warehouse before they could refund my money. I was assured that after the item came in, my refund would be issued. A week goes by. No refund and the status of the return still said initiated. It took until around the 20th of february for the process to be completed, so i waited until today to see if my money would be returned. It wasn't. When i finally contacted someone about it, and only then did they refund my money. After i had to call them. They hadn't automatically done so like they were supposed to. So now i have to wait up to 72 hours to get my money. I won't be ordering from this site again.