HerRoomReviews 3,671

I ordered a bikini top and a bra. I was shipped the wrong package (two pairs of underwear intended for someone else). The problem was that when you tracked the shipping it showed that my package had been delivered. Well something was delivered but it was the wrong order! I brought it to the attention of customer service and was told that I needed to ship back the incorrect package and then once HerRoom could verify that I had shipped the package they would send me my correct order. I did that, even though it was not my fault or my responsibility to correct that error. Then days went by and my correct order did not arrive. I reached out to customer service again (Daisy, who was very helpful). By then the bikini top that I had ordered was out of stock. So I asked to be refunded on that but to keep the bra. The bra took quite some time to arrive, but it finally did. All in all, not a very positive experience at all.

Ordered 3 of the same item in 2 different sizes. With underwear on, I tried smaller one... too small. Tried larger one on and it was a very good fit. With return authorization, I rebagged and returned the one I tried on, as well as the other one of same size that I had not needed to open. All labels still attached. Week later received box with both returned items unpackaged and smelling of "dryer sheets" with a card saying that they could not accept the items because they determined signs of use.
What?

I placed an order on 1/16. I knew it was backordered until 1/31/19. Which was fine because I did not need it until 2/14. However, on 2/7 I checked the status and it still showed backorder. No updates as to when it would be off backorder. I had to go back online and act like I was going to make a purchase in order to see that it was back ordered until March! Not a way to do customer service. I had to get bra that I didn't really want just because I needed one.

I purchased 2 pair of Hue leggings from this company, Was charged $137.00 and when I received my order was ready to eat nails. The leggings were NOT as I ordered and were so faded they must have dug them up from their garbage bin. They refused to take them back. We should all get together and start a class action law suite against this company. I am going to notify my credit card company and demand a credit. They can go back to this company and deal with them as this is FRAUD

I ordered from this company from a "marketplace" ad from a partner company. NOTHING in their ad or product description about "their sizing was WAY different than regular sizing" so I ordered the SIZE BRA I ALWAYS WEAR... got the items, they were WAY TOO SMALL! When I put my band and cup size into THEIR sizing guide, got a cup size 4 sizes bigger and a band size one up from what I had been buying and wearing for several years. VERY ODD!

When I returned the WRONG size BRAS, found out I was being charged a 25% RESTOCKING FEE! I'm sure that is WHY their sizes run so OFF, so they can RIP OFF THEIR CUSTOMERS for ASSUMING their sizing is the same as other places. THEY GET PAID NO MATTER WHAT! WHO RIPS YOU OFF WITH "RESTOCKING FEES" nowadays!

DON'T buy from this RIP OFF COMPANY!

My entire experience was HORRIBLE.
From the terrible customer service down to the product. After reading reviews I now wished I had did this before I shopped. What I thought would be a dream come true turned out to be a total nightmare. Then to return something is almost impossible. The rep is unprofessional. I was placed on hold
For several mins only to come back and tell me a manager will call me back. Wow!

I've purchased here in the past & had no issues. This time, I returned two bras. I was a little frustrated that I had to pay return shipping, and already had a mental note to see if I could find somewhere that returns are actually free. Today, I received back one of the bras I'd returned with a note that it wasn't returnable for one of a number of reasons. I stared and stared at this bra, trying to figure out what they saw that made them refuse it. I eventually found a tiny streak of deodorant that I have to assume was the "issue." I put it in quotes because I had to hunt for it even knowing what I was looking for. I can't believe that this tiny white smudge means I'm out $60. Honestly I've never had this issue with a company before and it's abundantly clear that I'm not the first and I won't be the last. I will, however, be taking my business elsewhere. What a shame!

I placed an order Nov 11 they put it in back order that it was ok with me I could wait then I check around the time they told me will arrive Nov 25 and haven't received an update they said nothing ok I waited little longer then yesterday December 11 I checked and they cancelled the order without farther notice and they have them in stock I just checked the web-site. If they don't want to sell it with the discount so don't advertised. If they cancel and send me a notice I could get them from somewhere else instead to keep waiting like an i plus they have them they just don't want to honor the discount. Incredible! Terrible web-site and customer service.