I ordered a bikini top and a bra. I was shipped the wrong package (two pairs of underwear intended for someone else). The problem was that when you tracked the shipping it showed that my package had been delivered. Well something was delivered but it was the wrong order! I brought it to the attention of customer service and was told that I needed to ship back the incorrect package and then once HerRoom could verify that I had shipped the package they would send me my correct order. I did that, even though it was not my fault or my responsibility to correct that error. Then days went by and my correct order did not arrive. I reached out to customer service again (Daisy, who was very helpful). By then the bikini top that I had ordered was out of stock. So I asked to be refunded on that but to keep the bra. The bra took quite some time to arrive, but it finally did. All in all, not a very positive experience at all.
Hello Amanda - Thank you so much for your assistance in returning a wrong order back to us. We greatly appreciated your help.
Kind Regards,
Wilma
Customer Service Manager