HerRoomReviews 3,671

This website was recommended to me so I figured I would check it out as I was looking for new bras. I pulled up the website, measured according to their specifications, read descriptions of the various products and picked one out to see if it would work. It arrived, did NOT at all, I called to I inquire about returns and was told it would cost $6.00 to return it after having paid $6.00 to ship it. So in essence it cost me $12.00 to try on a bra. Bad description or measurements guide from this company. Never again

I am so goddamn frustrated, as I have had to basically harass their customer service desk to receive any sort of reply. Everyone who has contacted me has repeated the same thing over and over to me, and ignored my issue. And then when a manager finally got in touch, they too ignored the actual issue, just wanted to prove that it was delivered (they can't read apparently) and I have never heard back. This was the most expensive online order I have ever made, so it's kind of a big deal to me. I ordered early so that everything would arrive in time for my ANNIVERSARY. No one seems to care about that. The order was sent out late... as in weeks late. The CSA's are telling me that it was sent out on dates that it wasn't, and that I received emails that were never sent to me, and that such a delay is of no concern to them. And now, I am unhappy with some of the products I received but how the hell am I to expect any satisfactory reply when I've been dealing with this BS for how long now?

Furthermore, when I go to my account on HerRoom, this order does not show up in "my orders". I had to email customer service to see if my order was actually received. And there is no way to start a return for items I received that are defective or cheap (two pairs of pantyhose came with holes in them, and two slips at $60 a pop are so poorly sewn, and feel cheap.)

I am angry and feel taken advantage of. Do not buy from these people.

**Update to respond to "Wilma"'s response:

Wilma, that is 100% BS. The parcel was inducted and retrieved the same day, which was September 4th. I ordered on August 8th. It was not shipped until August 26th. I was told I would receive my parcel in 2 weeks time. I never once requested a free return, as I have been unable to speak to anyone. This company continues to lie and cheat, even in their public responses. The issues I have raised have never been dealt with. I cannot receive a personal response, but conveniently, some bot named Wilma responds faithfully on a review site. Interesting.

Bra too small. Tried To exchange and not return and the bra came back unreturnable... claiming stains and odor. No stains or odor! I tried it only and literally took it back off fresh out of the shower so no deodorant stains or odor! The bra is black! Deodorant stains would be very visible and as you can see in my photos below... NO STAINS! Buyers BEWARE! I will never spend another penny with this company! And I will make certain everyone is aware of this!

Purchased based on my cup size. Received the bra and it was a smidge too big. Contacted their customer service and they suggested a size and I purchasing based on thier recommendation. Returned the bra and it cost an additional $10.00 to return. Then received the 2nd bra and it was away too small. This $57.00 bra after shipping fees cost me close to $90.00. If I return it will cost me another $10.00. So oh heck no spend more money bad idea. Stuck with bra that doesn't fit. Best just to say I gave them $90.00 for nothing.

I ordered two items, tried them, and immediately repackaged and shipped them back. HerRoom refunded one item and then took three weeks to get around to letting me know they would not be refunding the second item because (they claimed) I had damaged it.! They sent it back to me and I could not find any damage at all on the garment. I emailed three times asking for explanation and have not heard back ever. It's not just fraudulent business practice, it's just plain creepy.

Sent them a return of 3 items with tags on them, never worn. They processed and refunded two of the items. The other item is "still in inspection" several weeks later! What the hell does that mean? I am not even going to get into what I had to go through to even be able to return this stuff! I hope people read these reviews before shopping on this site! I sincerely wish I had. Sad Face

Update and response to their response -Actually, what she said is not true, YES, I have received a refund on my item. NO, I did not incorrectly specify anything. The third item was held as I exchanged multiple emails from this very woman I believe, there was no question of whether I wanted to return it, they KNEW I wanted to return it... In fact, they send me a soiled pair of bathing suit bottoms and claimed I dirtied them from the suit they previously credited me, OH yeah! They did, mailed me disgusting dirty bottoms and said they were mine, they even matched the size and brand/color of the ones they already credited me for. Then tried to keep a portion of my refund for THOSE! Until I blew up at them, gross, disgusting company! I am exploring a class action lawsuit!

Dear Wilma

In response to your comments on the defective bra, you neglected to mention
That I have purchased the same bra that is latex free from HerRoom since June 9,2014.
Yes the bra was worn and washed but again it should last longer then two months.
My being in Canada should have nothing to do with this, I already paid shipping on the defective bra. All I want was for you to send me a new one and I would return the defective one.

Bottom line is I received a defective bra.

I purchased a bra for $65. It was the wrong size so l returned it. They sent it right back to me and said it was dirty. That was a lie. I never wore it. I called and was told that a manager would call me. Instead I received an email saying that the bra had a stain and their decision is final. I wrote back to them with a photo of the bra showing there is no stain. No response. I am out $65 with a bra I have to throw away. They are crooks.

I ordered three bras from HerRoom. Arrived in a reasonable period of time. Tried all three on. Didn't like any of them so I put them back in the box and a day or so later returned the items. I received a credit for two of them. Not three. A week and a half and two phone calls later I was told the third was being returned to not meeting "sanitary codes." I received the item back today marked 'worn' and 'damaged.' Nope. I tried it on straight out of the shower. Now can't get a return call back from a manager. The crappiest part is that out of the three, this is the one I absolutely cannot wear! I will NEVER EVER do business with this company again.

This company is absolutely horrible to deal with. I ordered a few bras and waited well over a week to get them. When I saw the tracking information said it was stuck in the same place for a week, I called the company. They said I would have to wait another 8 business days for them to get a response from UPS on where it was. Yesterday I sent an email asking for a manager to call me back after I saw I was already charged for the bras and have not received anything and no end in sight. No call today. When I called again to complain, I waited an idiotic 17 minutes to have the person say someone will call you tomorrow. She said they were short staffed. I suggested thru email that they send the same bras to me priority mail and deal with UPS on their own time, I got a silly response saying they would offer me 10% off on my next order. Not what I am looking for. Do not order from this company unless you want terrible customer service, slow delivery and I can't even offer an opinion on the bras since I don't have them. Worst experience ever!

Once again Wilma has made a false reply - I told 'HerRoom' from the beginning that the bra smelled very badly of 'MILDEW'. I also told them that one tag was off so they are lying. This company will only hurt themselves by such poor customer service and business practices. I certainly would never give them a second chance and I know that hundreds of thousands of customers /reviewers that have had a similar experience wouldn't buy from this site ever again.As I said in my first review ****There are so many good services out there both on line and brick-and-mortar that are more than happy to serve their customers properly.

I really should have looked at these reviews before I ordered from them, really wish there was a way to alert the public.
I needed to exchange some items tried to do it be website but had to call instead. Accordining to them they never received a call, they never received another call that said they received the merchandise back and would issue a refund. I reordered the items and was charged for them a week before they received the return. They now say they exchanged the items and sent all the items again, apparently they were delivered two weeks after I received the second order. Now say will not give refund until these are returned st my expense, fortunately the package has not been opened so they can't eat they were damaged. I would give them no stars if I could.

I stopped using Her Room a few years ago after repeated "sales" mysteriously excluded EVERYTHING in my size or it was "sold out" as soon as they went on sale. I decided to once again give them a try. Once again they had a sale and once again everything on sale in my size was "sold out" or "discontinued". I called their customer service and was told by the CSR that she "hears this all the time". She obviously could have cared less, didn't offer to escalate it and acted like Her Room didn't have to practice the the same honest business practices other retailers do. I'm contacting my local BBB to file a complaint of false/misleading advertising.

Her Room is trying to make my review sound like it was my fault.

First of all, I didn't call, but sent an e-mail on 7/23/18 and not 7/24/18 to request size changes. I thought that the change could be made, since everything was in stock.

Also, I have an e-mail from Her Room that only the size of ONE item could be changed.

The order was cancelled due to a significant delay for the original item being extended to the week of 8/1018.

I went with another company who had the same items in stock and could deliver in 3 - 7 days free with no minimum.