This brand is so rubbish. I purchased 3 articles online one of them was damaged.
Since 3 days I'm calling and messaging on *******0450. But she isn't responding. Nonsense behaviour. She should be fired from this post.
I was choosing shoes to order on heels.com, following an ongoing dispute with Shoespie.com
The many negative reviews are very similar to the experiences described for Shoespie!
I sure hope these two websites are not affiliated in any way.
I often shop for shoes, more specifically stilettos. Heels.com is by far, one of my go-to places to find the perfect heels. Yes, I admit that even after applying one of the very few discount codes one is lucky to find, their shoes are still a bit pricey. However, they do have a very nice selection to choose from, as well as very fast delivery. I've ordered from them a few times and every time, my shoes have arrived just as expected and the first was always perfect. I would highly recommend this site.
I'm not sure why this website is getting bad reviews. The customer service department was very helpful and answered my questions in a timely manner. My shoes came in on time, even faster than I thought they would. The shoe size and shoe was correct.
Ordered dress, after 3 weeks contacted them as it never arrived was told be 10 days more obviously never sent it first time. When it did arrive it was nothing like pictures posted, have tried 5 times to contact them and nobody will respond as I want refund
I ordered a pair of shoes in time for my birthday and when I received them there were smudges as if someone with dirty hands inspected my shoes in the warehouse.
I immediately contacted customer service and they sent me a replacement pair overnight. I have been a member since 2015 and this was the only minor issue I have had... My shoe closet belongs to heels.com
Extremely fast shipping. I wasn't worried about ordering shoes since they have free returns. The shoes were the cheapest on this site(looked everywhere for months) with a 25 percent off coupon. I'm in love with my new boots. Thanks!
This is my first experience ordering from this company and I regret I didn't read this website first. I order what I thought were a new pair of Frye boots at what was advertised at a discounted price. When they arrived, I saw that the soles were worn and it looked as though part of the heels were replaced. There are imperfection on the shafts of the boots. These cannot possibly be new. I called the company immediately but it was after hours. I am awaiting news from Customer service. If they give me a further discount as befits the sale of used boots or replace the boots with new ones, I will change this review. If not, I will be contacting consumer affairs in the state where they are located.
This site was my go-to shoe store. They had more shoes that I wanted than I cold even buy. Shipping was fast. Orders were correct. I really loved it. Has gone way downhill. They have gotten nothing new I wanted to buy in a year and a half. Not sure what happened. Also, I made a complaint one time about their search engine where shoes with 3" heels were showing up and making my search for 5" or higher shoes 23 pages long. The response pretty much said they didnt care. So sad what has happened.
The customer service is terrible. It takes forever for them to reply to your emails and once they finally do, they do not help in the slightest. I received used and stained shoes but instead of replacing them they are first making me send the used ones back. I have no idea if i will actually get my full refund including shipping fee and if i will get the replacement shoes for the same price. It's been a hassle of a purchase and majorly inconvenienced me. I would not recommend this store at all.
Made two orders. Once came to the right address and one to the wrong one. Would not allow me to change the address. Had to contact company. Tired three emails and 3 days of a phone ringing and having to press 1 to keep ringing it rather than go in a que for answering, No one ever responded to emails or picked up the phone. Had to Dispute it with my card to get my money back. Do not use this site. Horrible.
I ordered a pair of shoes I've been wanting since they had a 40% off site wide sale. I chose the free shipping option and they got here in one day! One! In perfect condition and they included some sole inserts! I have never had that fast of a delivery before, I am very happy!
So I found a sexy pair of shoes from these folks. They arrived quite quickly and no shipping fee. That's good. Looked brand new. That's good. What's bad is that one shoe is too tight. Right shoe fits perfectly; the left shoe is so tight. Yes, I should have returned them, but I call it a lesson learned. I'm running the shoe under hot water to stretch the material. I call it a lesson learned.
I used to be able to get good heels and the customer service was great. Recently I received used heels and could not get them to return the heels and send me new heels. I was unable to reach anyone by phone or email. Very discouraged to give this business my money.
I ordered a pair of Betsey Johnson shoes on Friday got them on Tuesday. They were perfect but too small. Called customer service and ordered two pair (one pair in red, one in champaign) in a larger size. Received them on two days and they fit. I had a great experience.
I had sent more than 2 emails asking about shoe sizing issues. No $#*!ing $#*! replied me. No manners, lousy & $#*!ty customer service. The worst! I recommend people who want to buy luxury shoe to avoid this website. It's a good thing I didn't buy anything, wanted to but decided not to after the "good customer service I received just for enquiring"
Keep it up Heels.com, soon your company will go out of business!
I would avoid this place like the plague. They used to be okay, but not have awful customer service and overcharge you. Find the shoes you like on this site, then do a google search and get them somewhere else for a much lower price (even with their "discounts").
Stay away - their customer services is terrible. Very inflexible. I had a very valid reason of not being able to return an item within their 30 day return policy. They would not bend and implied I should be grateful that I got a gift certificate. BTW - Zappos returns policy is 365 days... do yourself a favor and order from them!
I live in Canada and I had ordered a pair of what they called "winter boots" but unfortunately turned out to be rain boots where I come from. I emailed to find out exactly what the refund policy was, and received a reply the same day. I was told to send them back (at my expense) which I promptly did, not to mention, within the time limit of their return policy. I sent them Nov 3, today is Dec 13 and I still haven't received a refund to my Visa! I know they received the package as I had tracking and it had been delivered Nov 9. I had emailed Customer Service starting Nov 29 and I continually emailed until Dec 9, asking for a reply regarding my refund - but received NO REPLY whatsoever! I tried calling them, unable to get through or to find they were closed etc. I gave up and called Visa and entered a dispute resolution. The representative took all of the information and refunded me the same day! Yeah Visa! P*ss me off Heels.com! Believe me, I'm going to bad mouth you on every freaking website I can - I have lots of time! What a sad scenario for a int'l company that touts it's "exceptional" customer service. Be GLAD I don't live in Charlotte, North Carolina...
Thank you so much for fabulous shoes, quick delivery, and surprise gift w/purchase. Shoes were exactly as described and fit perfectly. Would definitely recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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