Janice L.

I live in Canada and I had ordered a pair of what they called "winter boots" but unfortunately turned out to be rain boots where I come from. I emailed to find out exactly what the refund policy was, and received a reply the same day. I was told to send them back (at my expense) which I promptly did, not to mention, within the time limit of their return policy. I sent them Nov 3, today is Dec 13 and I still haven't received a refund to my Visa! I know they received the package as I had tracking and it had been delivered Nov 9. I had emailed Customer Service starting Nov 29 and I continually emailed until Dec 9, asking for a reply regarding my refund - but received NO REPLY whatsoever! I tried calling them, unable to get through or to find they were closed etc. I gave up and called Visa and entered a dispute resolution. The representative took all of the information and refunded me the same day! Yeah Visa! P*ss me off Heels.com! Believe me, I'm going to bad mouth you on every freaking website I can - I have lots of time! What a sad scenario for a int'l company that touts it's "exceptional" customer service. Be GLAD I don't live in Charlotte, North Carolina...