Susan G.

This is my first experience ordering from this company and I regret I didn't read this website first. I order what I thought were a new pair of Frye boots at what was advertised at a discounted price. When they arrived, I saw that the soles were worn and it looked as though part of the heels were replaced. There are imperfection on the shafts of the boots. These cannot possibly be new. I called the company immediately but it was after hours. I am awaiting news from Customer service. If they give me a further discount as befits the sale of used boots or replace the boots with new ones, I will change this review. If not, I will be contacting consumer affairs in the state where they are located.