HalloweenExpress

I was super excited this year to dress up with my husband. We normally NEVER dress up. We purchased our costumes online with a promise delivery date of 10/27. I received the tracking a few days later and it said it would not deliver until 10/31. We needed it sooner than 10/31 since we had a party. I called Halloween Express and they advised I could refuse the package and they would refund me the money. That is great but not what I needed. I needed to see if they could overnight or 2 day me what we ordered. I do not have any time to go and search for the masks we bought. We had already purchased our clothing separate to go with our masks. They said they could not help. I cannot believe a company would tell you they screwed up and shipped late but would not rectify the situation. This is terrible customer service. So now, I have to wait for them to refund my money and run around town to look for what I already ordered. So disappointing!

Took me forever to find the product I was looking for! Finally found it here at Halloween Express. I read the reviews and got nervous about ordering but I gave myself enough time to make sure my order would be here in time and if it was poor quality at least I wouldn't be out much money as the price was great. Happy to say, I am thrilled with the product. Exactly what I was looking for and for a great price. Shipping took long. The product didn't leave Global Express until almost 3 weeks after I ordered online but arrived in 2 days from receiving my tracking #. :) If you order in lots of time you should have no problems.

Store smelled of mold and mildew, floor is uneven, building was freezing cold, was denied MANDATED breaks during long hours (6-9 hour shifts) and almost never got my lunch break, or any breaks at all... was frequently yelled at fro leaving my station to use the bathroom, (among other things.) When my uncle passed away I was not allowed to leave to attend to family matters after the news and was expected to be there the day of his wake. All of this on top of being a part time student, but no, The Manager didn't give two $#*!s, she ignored the fact I have college course work to complete was two faced and made sure I was never trained in anywhere else than folding costumes/fitting room. Costumes are low quality items you can buy on amazon for cheaper. 10/10 would not recommend as a job for ANYONE.

I have seen people on Facebook say that Halloween Express is a scam company. I'm sure they have never purchased from them or they would have known better. I have ordered from this company before and have always had good service.
This year I placed an order for an $80 animatronic on 8/20, received an email on 8/21 saying it was shipped and would arrive on 8/22. It did and it worked great

When online order was placed, they promised a delivery date. On that date came about and no delivery, I contacted customer service and got the run around. First they told me that they gave the wrong promise date. Then I was emailed and told my order # on my receipt on my electronic receipt is for someone else back in 2011, it's 2016 now. They do not want to accept responsibility. I will never order from them again and suggest that others do not either.

I bought what I thought was a cat costume for my daughter.It turned out to be just a headband and tail. I am not sure why it would give a size for just the two things. Very poor business, customer service, POS company with kids working there. I shopped the one at Spout Springs Rd in Flowery Branch, Ga. The name of the girl that was absolutely no help, that said she's the manager is Georgina. I was willing to exchange the product for a cheaper one and lose money on it and they would not even do that. I was very disappointed to look on the bottom of the receipt to see no returns, all sales final. Worst company ever because u don't care about your customers. Way to go HALLOWEEN EXPRESS, ruin a kid's holiday. I bet u don't stay in business long with this many VERY POOR reviews. U deserve NO STARS!

A few days before Halloween, I purchased a costume for my dog because the website offered delivery by October 30th if I ordered within a few hour time frame. I called the order department to make sure I picked the correct shipping method to have this item by the 30th. I chose an expedited shipping (14.99) and placed the order with the representative so I didn't make a mistake. I did not receive this costume by the 30th and when I called today I spoke to Tiffany in customer service who told me that Halloween Express offers no explicit delivery dates and that the 30th was an estimate. She told me my order SHOULD come sometime today (on Halloween). I'm hoping it does. She was not nice. She was not helpful. And I am very annoyed that I did not buy this costume through a more reputable site like Amazon who does guarantee a delivery date. I feel like I was deceived by this company.

We ordered a costume for my husband for a big event we were going to. The costume was ordered over a week in advance of the event, giving plenty of time for shipping, etc. The costume arrived 5 days later and half of it was not there. We immediately called the costumer service number. We requested to have the missing items sent and we were told that was not possible. We were told that they do not overnight ship and that they would offer us a partial credit. How can you only wear half of a costume? Why can't they overnight ship? THEY were the ones that failed to send the complete costume (This was not a cheap costume either). We are so disgusted by the lack of commitment and customer service. I will NEVER shop at this store again and encourage all to look at other Halloween costume stores.

Wouldn't even give this site any stars if it was possible. Tried to cancel my order less than 12 hours after I placed it and before it had shipped and they wouldn't let me. Told me I could return it, but there is a shipping fee to send it back. Meanwhile, I've been getting emails saying "Your order has not shipped", "Attention: Order incomplete", "Your order is pending". Also, these have just been the titles of the emails... no information within the actual email explaining what is wrong. DO NOT USE THIS WEBSITE... EVER

I have dropped over $2k with this company, and in the order I received a broken snowblower, broken remotes, and spilled fluid. I got in touch with Halloween Express and Was put thru the ringer just to try get replacements for what I paid for. I mean I did drop quite a bit already with this company, but nope! They play games. The right arm doesn't talk to the left. Finally when I was able to get this handled, I asked for a return label and was denied! What? I have to pay to ship your faulty product back? I ALREADY PAID FOR SHIPPING WHEN IT GOT HERE! Still no way would they reimburse me. Nope. AND their stuff isn't that great guys. Go to Vegas and other specialty stores. They have better quality and sales. I saw when it was too late.

These jokers shipped my order by throwing everything in an over sized box (with no individual packaging either) with no packing materials. One piece of paper was in it. No surprise the plastic products that got thrown around the box and banged up during shipping were damaged. They act like it's no big deal and refuse to refund my original shipping fee or my return shipping fee. Super unprofessional and lazy from the beginning to the very end. AVOID

I ordered a Darth Vader mask and it was set for delivery.
Then 2 days later they sent an email they don't have it in stock SORRY...
No one should ever order from here If their inventory system is so bad that they can't tell if an item is in stock when you order it, and their customer service is the worst. When I was talking to a customer service rep. She didn't care or listen to me.
I should have looked at their overall ratings before ordering they are a ( 1) not surprised.
DON'T ORDER ANYTHING FROM HERE.