Nicole M.

I was super excited this year to dress up with my husband. We normally NEVER dress up. We purchased our costumes online with a promise delivery date of 10/27. I received the tracking a few days later and it said it would not deliver until 10/31. We needed it sooner than 10/31 since we had a party. I called Halloween Express and they advised I could refuse the package and they would refund me the money. That is great but not what I needed. I needed to see if they could overnight or 2 day me what we ordered. I do not have any time to go and search for the masks we bought. We had already purchased our clothing separate to go with our masks. They said they could not help. I cannot believe a company would tell you they screwed up and shipped late but would not rectify the situation. This is terrible customer service. So now, I have to wait for them to refund my money and run around town to look for what I already ordered. So disappointing!