I have been a very loyal customer of Until Gone for a while. I have spent thousands with this company, and it seemed often I was always running into issues with product or service. I had broken products delivered from them and not responded to for over two weeks and it was a Christmas present given and waiting to be fixed, I had to on numerous occasions reach out and remind the company to ship me my items. The worst issue was when I purchased multiple "junk boxes" that they state are a bunch of random items thrown in a box for you to purchase as a mystery. I waited over a week to receive it and nothing, I had to reach out AGAIN and ask for them to send my purchases, which they threw all three junk boxes into one box (they were purchased seperate for a reason) and then duplicated 5 things and sent them in multiples. When I reached out to them and asked them to maybe swap because I had 3 chalkboards and batteries they said... you snooze you lose. I understand things happen, I also understand you need to take care of your customer when you have not done what you stated. I now have ended my buying with unitl gone As there may be discounts, many of their items hae come faulty, incorrect or they just dont make it right. Just not worth the discount. Myself and another have already found Brads deals. Very good and I have used them for a while as well and have never had an issue. www.bradsdeals.com has daily deals they comb the whole web for. They always back up their goods
Hi Jasmine,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time, which is also stated in the website.