HalloweenExpress

If I could give this place negative 10 stars, I would! I ordered a costume for a bachelorette party, but a few minutes later, I found the same costume online for much cheaper. Since they have a guaranteed refund policy, I figured I'd just email them to cancel my order so I can get a full refund. I wanted to save them the trouble of having to ship the item to me. The customer service rep I chatted with, DEB, was so incredibly rude and basically said that the item I ordered was about to be shipped so they would not issue me the refund. I asked if there was any way she can intervene since technically it has not been shipped yet, but she didn't want to lift a finger. In fact, she became more irate and rude as I kept trying to ask her to help me. She said I literally have to receive the item, then send it right back for the refund, which means I now have to spend more money sending the item back to them! Not only is it extremely wasteful on an environmental standpoint, but it makes absolutely no business sense! Ridiculous! DEB, I'm surprised your pea sized brain allows you to hold down a job, let alone one that requires decent customer service. BEWARE OF THIS WEBSITE! DO NOT ORDER HERE!

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They sell poor quality and then try to hide it.

I bought the "Medusa Headpiece" and it came in poor quality. It was made shabbily. The stitching was mismatched and loosely done, one of the snake heads was just sitting in the box, unattached to the body of the snake. The final part was the led light not working. I glued the snake head back on and tried to fix the stitching, but I was saving turning the light on until a specific part of the event. I figured if the rest of the product was made so badly that the light wouldn't last for very long. I didn't realize that it wouldn't work at all. This was very disappointing to me, as it was the final straw on an product that seemed to have no standards what so ever.

I submitted an accurate review of all of the issues and received an email stating that they would not publish my review on their website because the product I received was defective. I told them that their customers should be aware of the level of quality they too could receive. They still will not post my review, so I'm posting it here.
Please do not review if you are affiliated or have a conflict of interest with this website.

HORRIBLE CUSTOMER SERVICE! The young lady and older woman were NOT helpful whatsoever. They were pretty much pushing us out of the door. We asked questions and they were annoyed with every single one. For some reason I STILL purchased a costume. Got home and tried it on again a few days later realizing that it did NOT fit correctly. I called the store to ask if there's anyway I can return or exchange costume since I will NOT BE ABLE TO WEAR IT! They had my on hold for what felt like 10 minutes and a man answers. I let him know my situation and asked if there is anything he can do. He said "sorry ma'am since people are wearing these costumes we are unable to take them back" " mind you it was only 3 days that I had this costume in which it SAT IN THE BAG THE WHOLE TIME. I told him that and he continues with "sorry we just can't" are you kidding me?

I'm absolutely infuriated with this company and primarily the BRANDON HALLOWEEN EXPRESS.
I never IN MY LIFE have come across such horrible service. I don't recommend purchasing anything from that store.

BUY IT SOMEWHERE ELSE! My 4 yr old son loves dinosaurs and the costume he wanted was out of stock. I continued to searched online and finally found one at Halloween Express. I was thrilled. I ordered the costume on 10/13/2015, they processed payment on 10/14 and was guaranteed delivery by 10/21. On 10/22, I did not have the costume and called customer service. Waited 35 minutes to talk to someone and to get a blanket response that there was a shipping delay, the package was at UPS and it was getting scanned and I was guaranteed to have it by the end of 10/23. It is the morning of 10/23, checked my email and the website and I still do not have a tracking #! So far I have been on hold waiting to talk to someone in customer service for 20+ minutes. How does it take 8 business days to process an order? BIG FAIL COSTUME EXPRESS! We are attending a Halloween Party tomorrow and I have to 3 kids all 4 and under shopping at Halloween stores! BIG FAIL Costume express! We are attending a Halloween Party tomorrow and I have to 3 kids all 4 and under shopping at Halloween stores!

I can not express to readers how absolutely terrible this company is. I made my first purchase on Oct 6. After I had not received the package a week later I contacted a representative (after being on hold for 40 minutes) and she had stated it was in Toronto and to check my local post office. I had explained I live in a city with a population of 2.6 million people, we do not have a "local" post office. She then gave me the tracking number (which I had not received by email as promised). When I hung up and tried locating the tracking number on the Canada post website and it had not existed. When I called back I was then placed on hold for another 40 minutes only to be told by the next representative that the package was lost in Toronto (proof that the first employee either did not know what she was doing, or was lying to me). I asked to speak to a manager who said that she would refund me for the first order, and apply a discount to reorder the package again, including express shipping for my troubles. She had also told me she would send me a personal email when the package was being sent out, which of course did not happen. The second order was placed on October 16th and once again I did not receive the package. With that, my original order was $176, and I was only refunded HALF of that amount. After contacting costume express over 20 times, I was promised calls back to sort out the shortage of money by two other employees. But of course, no phone call was ever received. After just speaking to another manager, he stated the second package had arrived to my post office, which after checking with Canada post, they stated that this tracking number I was provided did not even exist, thus determining I was lied to yet again. We are now owed a lot of money for both transactions and have threatened to take legal action if the money is not refunded by tomorrows date. Buyers be warned, you will not receive your package, and monitor your banking as the refunds they promise you will not be received either. Lastly, do not assume they will call you back as good customer service representatives will do. Make sure you take down names and badge numbers and get the problem solved on the spot. It is a shame to think this terrible company could be still receiving/stealing money from its buyers.