Jessica W.

I can not express to readers how absolutely terrible this company is. I made my first purchase on Oct 6. After I had not received the package a week later I contacted a representative (after being on hold for 40 minutes) and she had stated it was in Toronto and to check my local post office. I had explained I live in a city with a population of 2.6 million people, we do not have a "local" post office. She then gave me the tracking number (which I had not received by email as promised). When I hung up and tried locating the tracking number on the Canada post website and it had not existed. When I called back I was then placed on hold for another 40 minutes only to be told by the next representative that the package was lost in Toronto (proof that the first employee either did not know what she was doing, or was lying to me). I asked to speak to a manager who said that she would refund me for the first order, and apply a discount to reorder the package again, including express shipping for my troubles. She had also told me she would send me a personal email when the package was being sent out, which of course did not happen. The second order was placed on October 16th and once again I did not receive the package. With that, my original order was $176, and I was only refunded HALF of that amount. After contacting costume express over 20 times, I was promised calls back to sort out the shortage of money by two other employees. But of course, no phone call was ever received. After just speaking to another manager, he stated the second package had arrived to my post office, which after checking with Canada post, they stated that this tracking number I was provided did not even exist, thus determining I was lied to yet again. We are now owed a lot of money for both transactions and have threatened to take legal action if the money is not refunded by tomorrows date. Buyers be warned, you will not receive your package, and monitor your banking as the refunds they promise you will not be received either. Lastly, do not assume they will call you back as good customer service representatives will do. Make sure you take down names and badge numbers and get the problem solved on the spot. It is a shame to think this terrible company could be still receiving/stealing money from its buyers.